Reviews

This profile includes reviews for Evo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Evo has 4 locations, listed below.

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  Evo

  3500 Stone Way N Seattle, WA 98103-8924

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  Evo

  660 S 400 W Ste 300 Salt Lake City, UT 84101-2468

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  Evo

  200 SE Mlk Jr Blvd Portland, OR 97214-1110

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  Evo

  860 N Broadway Denver, CO 80203-2743

Review Details

• Review fromBrian H

  Date: 12/02/2024

  1 star

  Brian H

  Date: 12/02/2024

  Complaint Against Evo for ************************* Name: Evo Address: ********************************************************************************** Complaint Summary:I am filing this complaint regarding a case of false advertising by Evo during their Cyber Weekend promotion. The company advertised a promotion stating, Enjoy 20% off one full-price item, with no exclusions listed in the advertisement I received. Based on this, I attempted to purchase the ****** Step in Escapade EST, a full-price item, expecting the discount to apply.However, during a chat with Evos customer service representative, I was informed that there are exclusions to the promotion, and this specific item does not qualify. When I pointed out that the advertisement did not include any mention of exclusions, the representative acknowledged the exclusions but failed to justify why they were not disclosed in the promotional email.Why This is a Problem:The advertisement was misleading and lacked transparency. As a consumer, I relied on the explicit terms of the offer as communicated. The retroactive application of undisclosed exclusions constitutes false advertising and undermines trust in the company.Resolution Requested:I request the following actions from Evo:1.Honor the advertised 20% discount on the ****** Step in Escapade ************ and revise their promotional practices to ensure that all terms, including exclusions, are clearly disclosed in future advertisements.This lack of transparency has caused frustration and disappointment. I seek the BBBs assistance in ensuring Evo addresses this issue and improves its advertising practices.Thank you for your attention to this matter.

  Evo

  Date: 12/03/2024

  We acknowledge the error in our advertised promotion and sincerely apologize that the discount was not honored when you called us. These types of mistakes are not common, however we completely understand the frustration and are committed to resolution.

  Last night I emailed Mr. ******* directly with an apology and offered a discount greater than the 20% which had been requested. We hope that this can show our commitment to not just honoring our commitments, but to going the extra distance needed when we miss step. 

  If there is anything more we can do, please let me know. Thank you.

  Brian H

  Date: 12/09/2024

  I appreciate how quickly this issue was resolved. Mistakes happen, and its great to see how committed you are to addressing them. Ive always enjoyed using the site, and Im glad everything has been resolved so efficiently. Thank you for your excellent service!

• Review fromHu P

  Date: 01/31/2024

  1 star

  Hu P

  Date: 01/31/2024

  Bought a snowboard binding whose buckle broke the first day of use, Evo refused to refund in original payment method but a gift card. However they kept the tax i paid and said tax is not refund for warranty claim. Evo customer service is falling down

  Evo

  Date: 02/08/2024

  When a item fails it's extremely disappointing.  We like to work with the manufacture to get replacement parts whenever possible.  In this case our customer was not interested in waiting for that option so we offered issuing a gift card which was accepted without complaint.  We're sorry to now learn that this was a disappointment.  

  The over sight on sales tax was definitely a mistake on our end, which we have now corrected by adding that balance to the gift card.  We are happy to see that this gift card has been used toward a new purchase.  If there is anything more we can do, please don't hesitate to reach out.

• Review fromTom K

  Date: 01/17/2024

  2 stars

  Tom K

  Date: 01/17/2024

  Their B&B store is good, but their online store is pesky. They lure you into subscribing to their website with a 15% off first order ad. What they don't tell you, except tucked away on a separate page is that it only works on full priced items. They need to be honest and upfront about this instead of intentionally omitting it to trick customers. What's worse, they spam you like no other once they get their hands on your email. In less than 24 hours since I placed my first order, I've been bombarded by 4 spam emails! Unsubscribe doesn't do anything. I contacted them and insisted that they manually removed my email. They said they did so and that I would not receive any more spam. A few hours later, I was hit by another spam email from them. This makes me not want to do any business with this company altogether.

  Evo

  Date: 02/08/2024

  We sincerely apologize for the unwanted emails.  We do offer an unsubscribe link with each, and those requests are honored.  The process does often take up to 24 hours to update all systems.  Those details should have been explained when you contacted our team, but could have been missed.  

  If there is anything more we can do to help, please don't hesitate to reach out to us.  Thank you!

• Review fromRhetta m

  Date: 12/21/2022

  1 star

  Rhetta m

  Date: 12/21/2022

  Horrible company - absolutely dont buy from EVO Sporting. I ordered item 12/2/22, they took funds from account 12/9/22 and then I made a series of calls asking where is my order. I called 4 times, lied to 4 times saying items being shipped *** overnight. ALL LIES. This is a company that takes your money, uses it for whatever, and never ships your order. They dont email you and you cant get through to management. Lies, lies, lies when you call them direct. Still trying to get my refund for missing order which was never shipped out at all. !!!! WARNING !!!! deceitful practices.

  Evo

  Date: 02/08/2024

  We encountered some pretty substantial issues with our warehouse inventory management software in late 2022.  As a result, many orders were delayed and in some cases they had to be canceled as a result.  All unshipped orders were refunded in full.  Apologies and discounts toward a future purchase were also issued. 

  We learned some valuable lessons through that event and are pleased to have been able to successfully move forward.

• Review fromCraig E

  Date: 12/17/2022

  1 star

  Craig E

  Date: 12/17/2022

  Three weeks since order, multiple requests for updates - auto response saying they are busy. Well I'm sorry business is good! You took my order and payment, fulfill my order. If you're not capable of doing so, then don't take the money. GREED!

  Evo

  Date: 02/08/2024

  We encountered some pretty substantial issues with our warehouse inventory management software in late 2022.  As a result, many orders were delayed. The confusion our customers faced caused a rush of contacts that our team was unable to keep up with. It was a very unfortunate set of circumstances.

  We greatly appreciated your patience. It appears the order in question was eventually shipped and we are please to see you have remained an evo customer.  Please let us know if we can help further.