Travel Agency
Pay Later TravelThis business is NOT BBB Accredited.
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Customer Review Ratings
Average of 12 Customer Reviews
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Review fromMonique A
Date: 03/19/2025
1 starMonique A
Date: 03/19/2025
I initially found out about PLT via social media and thought it would be a great option to purchase tickets. Unfortunately, I contracted the flu and reached out to inform them that I would need to either cancel or reschedule. I booked the most basic airfare which has the most restrictions. However, when reviewing the airlines policy on cancellation, you would not get your money back. Rescheduling with PLT would be too expensive for as they charge extremely high fees to do so and trying to cancel is a nightmare as they requested a doctors note for the flu to provide to the airlines. Its honestly a very big hassle and stressful as it appears the doctors note is per their policy and not the airlines policy. *** should have a little bit more flexibility for customers as emergencies do happen. I do feel taken advantage of because of the fees that they want to charge just to change the dates for my travel or their unwillingness to accommodate me due to me being ill. Please be very careful when booking from 3rd party sites.Pay Later Travel
Date: 03/20/2025
Dear BBB Team,
We regret that the customer had a negative experience with our service, and we truly empathize with their situation. At ***, we aim to provide clear communication and fair resolutions to all our customers, especially in circumstances such as illness.
Upon reviewing this case, we reached out to the customer directly after their initial inquiry. We were able to discuss their cancellation request and provide possible solutions that were consistent with the terms and conditions of the airline they booked with. We are currently in ongoing communication with the passenger, and they have indicated they will contact us again to explore further steps.
We understand that health-related situations can be stressful, and we want to clarify that the airline requires supporting documentation, such as a doctors note, for illness-related cancellations. This policy is set by the airline, and we are obligated to adhere to their requirements in order to facilitate the cancellation or rescheduling process.
Regarding the customer's concerns about fees, it is true that certain basic fare tickets come with more restrictive terms and higher change fees. We do our best to inform our customers of these policies at the time of booking to help them make well-informed decisions.
We are committed to working with the passengers to find a resolution that suits their needs, and we remain dedicated to delivering the best possible service to all our customers. We appreciate the feedback and will continue to evaluate and improve our processes.
Sincerely,
Juliah
Escalations Support
Pay Later TravelReview fromZ. R.
Date: 10/15/2024
1 starZ. R.
Date: 10/15/2024
There was a mistake in my dads booking one letter was off I had asked them to kindly change it as I have done this before with no problem and no charge 1 month prior for a different trip. And now when I requested it for my dad they had emailed me back saying there will be a $135 charge to to change his middle initial which is one letter to the right one. RidiculousPay Later Travel
Date: 10/25/2024
Thank you for your feedback. We understand how frustrating it can be when changes need to be made. However, our Terms and Conditions clearly outline that there is a $100 service fee for processing changes to bookings. Additionally, the $35 fee you mentioned is specifically for reissuing the ticket under the correct name.
We strive to maintain transparency in our pricing, and these fees help us ensure that we can continue providing quality service. If you have any further questions or concerns, were here to help.
Z. R.
Date: 10/26/2024
I went to delta directly an was able to change that one letter for $50. You guys did not try to help at all.Pay Later Travel
Date: 10/28/2024
Thank you for your feedback. Im sorry to hear about your experience. One of our senior managers has reached out to you and offered compensation to address your concerns.
We strive to be transparent about our policies. Our charge for changes is $100, and the $35 fee is specifically for reissuing the ticket under the correct name. We appreciate your understanding, and if theres anything more we can do to assist you, please let us know.
Thank you for your patience.
Review fromKristin B
Date: 10/10/2024
1 starKristin B
Date: 10/10/2024
Obviously a scam. I booked my tickets, paid the deposit, and agreed to the payment terms. 10 hours later they emailed me stating a "mistake" was made in the pricing and offered me the same flights at an increase of about $200, which was 33% of the original ticket price! Clearly they have no business selling airline tickets and based on the other reviews mentioning "glitches" that caused drama at the check-in counter, I wouldn't trust them with a dime of my money.Pay Later Travel
Date: 10/19/2024
Thank you for sharing your concerns. We want to clarify that our terms and conditions explicitly state that while we strive to provide accurate and up-to-date information, we cannot and do not warrant that all information published on PayLater Travel website will be free of system glitches due to the dynamic nature of fares.
In your case, we promptly notified you of a pricing error within hours of your booking, which aligns with our commitment to transparency and customer service.
We understand that a price adjustment can be frustrating, so we offered you an alternative flight option at the same price you originally booked, or an immediate refund to facilitate your rebooking online. This way, you are not left at a disadvantage in any way. If we were truly scammers, we would not have offered you a refund, as you have received.
If you have further concerns, we encourage you to reach out directly for assistance. Thank you for your feedback.
Review fromLuisa T
Date: 09/20/2024
5 starsLuisa T
Date: 09/20/2024
Very helpful and easy. ***** was very helpful and answered my questionsPay Later Travel
Date: 10/01/2024
Thank you for your kind review! Were so glad to hear that you found the process easy and that ***** was able to assist you. We appreciate you choosing PayLater Travel and look forward to helping you again in the future!Review fromTayla L
Date: 09/19/2024
5 starsTayla L
Date: 09/19/2024
****** was super helpful and as always my tickets were issued well. They never have a problem helping you if you need it. I have traveled multiple times and have gone around the world. Thanks for your help! Cant wait to go on my vacation soon.Pay Later Travel
Date: 09/19/2024
Thank you so much for your wonderful review! Were thrilled to hear that ****** was able to assist you and that your ticketing experience was seamless. Its always our goal to provide the best support to our travelers. We appreciate your loyalty and cant wait for you to embark on your upcoming vacation! Safe travels!Review fromMakiroa P
Date: 09/18/2024
5 starsMakiroa P
Date: 09/18/2024
***** was an amazing and very attentive. She helped me a lot and understood where I was coming from. Thank you ***** for making my week easier. Honestly if it wasn't for you I'd be pulling my hair out right now.Pay Later Travel
Date: 09/20/2024
Thank you so much for your wonderful review! Were thrilled to hear that ***** provided you with such attentive support and made your week easier. She truly embodies our commitment to excellent service. Were also grateful that you chose PayLater Travelif you need any further assistance, please dont hesitate to reach out!Review fromAi M
Date: 09/15/2024
5 starsAi M
Date: 09/15/2024
This is the second time Ive used paylater travel this year. They are 100% legit, they offer no interest in their payment plan, and very helpful when you needed some time to pay off your vacation. I called to check the status of my payment as I always want to keep my account in good status. I spoke to *****, one of the customer service agent, and as always, the service I received was excellent, he was very knowledgeable, courteous and helpful in providing the information. They kept me at peace knowing I have a company I can truly trust.Pay Later Travel
Date: 09/17/2024
Thank you so much for your wonderful feedback and for using PayLater Travel again this year! Were delighted to hear that our no-interest payment plans and customer service continue to meet your expectations. Its fantastic to know that ***** provided you with the excellent service youve come to rely on. Your trust and satisfaction are incredibly important to us, and were grateful to be a part of your travel plans. If you need any further assistance or have any questions in the future, dont hesitate to reach out. Safe travels and thank you for being a valued customer!Review fromBrenda H
Date: 09/14/2024
5 starsBrenda H
Date: 09/14/2024
The messaging agents are super patient. **** was great even though I was completely confused and had two different bookings confused in my head. These guys are great I'd use them again and againPay Later Travel
Date: 09/17/2024
Thank you so much for your positive feedback! Were thrilled to hear that **** and our messaging team were able to assist you effectively, even amidst your confusion. We pride ourselves on providing patient and supportive customer service, and its wonderful to know that it made a difference for you. We look forward to helping you with your travel needs again in the future. Thank you for your continued trust and for choosing us!Review fromJacob M
Date: 09/11/2024
5 starsJacob M
Date: 09/11/2024
Pay Later Travel is a high quality and useful flight site to break up payments for flights that otherwise might be too expensive. **************** is top-notch, responsive, professional, and helpful. I am very happy I decided to book my international flight with Pay Travel Later.Pay Later Travel
Date: 09/17/2024
Thank you so much for your kind words and for choosing PayLater Travel for your international flight! Were thrilled to hear that you found our service valuable and our customer support top-notch. Its great to know that our payment options made your travel plans more accessible and manageable. Your satisfaction is our priority, and we look forward to assisting you with your future travel needs. Safe travels and thank you again for your support!Pay Later Travel
Date: 09/17/2024
Thank you so much for your kind words and for choosing PayLater Travel for your international flight! Were thrilled to hear that you found our service valuable and our customer support top-notch. Its great to know that our payment options made your travel plans more accessible and manageable. Your satisfaction is our priority, and we look forward to assisting you with your future travel needs. Safe travels and thank you again for your support!Review fromTodd M
Date: 07/15/2024
1 starTodd M
Date: 07/15/2024
Theyre reap off. They wont issue you ticket if you dont pay them full. Then they wont give your money back.Pay Later Travel
Date: 07/17/2024
Dear ****,
Thank you for bringing your concerns to our attention regarding your recent experience with our layby service. We understand your frustration and would like to clarify our policies regarding ticket issuance, cancellations, and refunds.
As stipulated in our terms and conditions, which you agreed to when booking your reservation, particularly under article 4.13, once the full and final balance is paid, we promptly send your e-ticket to the email address provided during booking.
Given that our layby service involves securing and paying for the ticket with the airline upon receipt of your deposit, any cancellation request is subject to the policies set forth by the airline. If the amount paid exceeds the airline's cancellation fee, we can process a refund. However, if the amount paid is less than the airline's cancellation fee, you would need to cover the shortfall to comply with the airline's policy.
Please note that if the ticket purchased is non-refundable according to the airline's terms, we regret that we are unable to provide a refund. Since we have already paid for the ticket in full with the airline on your behalf, full payment of the reservation is necessary for us to recover our costs incurred with the airline.
We appreciate your understanding and cooperation in this matter.Best regards,
*****
Customer Service Manager
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