Complaints

This profile includes complaints for Dollar Flight Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dollar Flight Club, Inc.

  113 Cherry St PMB 79116 Seattle, WA 98104-2205

• 

  Dollar Flight Club, Inc.

  2349 W Newton St Apt 201 Seattle, WA 98199-4136

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged us $99 and will not refund. I did not authorize this charge as shown below. I have asked that they issue a refund as soon as possible. Credit card...2879 Amount$99.00 Date04/19/2025 Merchant detailDOLLARFLIGHTCLUB/HELP in ************, **, ***

  Business Response

  Date: 04/22/2025

  Hi ****,

  We're sorry for the frustration. 

  Looks like you were able to get this resolved with our team. We hope to service you better in the future.

  -The DFC Team

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $99 by Dollar Flight Club for a premium membership that I did not knowingly sign up for and cannot access. The charge was made to my debit card on April 11, 2025, and is associated with the email address ************************ While I have access to my Gmail account, I do not recognize, use, or have access to the Dollar Flight Club account associated with my email address.I attempted to reset the password for that account to investigate further but never received a password reset email. I also received no prior renewal notification, welcome email, or any communication from Dollar Flight Club to that email address. Despite explaining this and requesting a refund multiple times, the company refuses to issue one, citing their refund policy.This charge is unauthorized, and I am unable to access or benefit from the service. I am seeking a full refund for the $99 charge and assurance that no further charges will be made.

  Business Response

  Date: 04/17/2025

  Hi there,

  
  We're very sorry for the frustration. I reviewed our support queue and see this was resolved with our team. We hope that we can serve you better in the future.

  -The DFC Team

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/23/2025 Dollar Flight Club withdrew $99 from my checking account even though I canceled the service AND deleted the payment information. I have emailed them. However I have now read reviews that this is a common problem. I am filing a complaint in hopes that BBB is aware of the issue even though Dollar Flight Club is not BBB accredited. It would be nice to get a refund. However when I logged into the Dollar Flight Club account it stated that my account was still active BUT no where in the account on ********************** did it state they had charged me? There was no invoice, receipt of payment or actual bill? So the money was withdrawn from my account BUT no bill or invoice or receipt or email confirmation? So I had to cancel the service AGAIN. It states they do not provide refunds for automatic renewals....I did not authorize an automatic renewal. I am filing this complaint for a refund AND to ensure I will not be charged again. I want to ensure my payment information has been purged from this company. Any assistance on how to move forward would be appreciated. Thank you for your time and attention.

  Business Response

  Date: 03/12/2025

  Hi ******,

  We're sorry to hear regarding your experience with our service. I don't see that there was a previous ticket opened with our support team so I apologize in the delay in response. It looks like like this was due to a trial membership that you signed up for that was then renewed. I do see that we sent a renewal notice in advance of the charge as well. It looks like in this case you've also disputed the charge so the funds are locked so we cannot do anything while the dispute is active. I've ensured the account is canceled so there will be no further charges.

  Again we apologize for the frustration in this case.

  -The DFC Team

  Customer Answer

  Date: 03/19/2025

  Hello

  My apologies for not responding sooner.

  The *** Team needs to provide a refund.

  When they provided an actual refund and respond to my banks inquiry, then the issue will be resolved.

  As of today, I have not received a refund from the *** team.

  Feel free to contact me if you have any questions. 

  Thank you for looking into this matter.

  ****** *****

  Customer Answer

  Date: 03/25/2025

  Hello

  Filed complaint 02.11.25, institution stated it can take 90 business days to conduct the investigation. No the case has not been closed.

   

  ****** *****

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This add popped up on my ******** to see flight deals . In order to see the deals you have to get a free trial . You have time to cancel . The first deals werent worth it and I was going to cancel before the date but I was waiting to see if any actual deals would become available. My grand father died and Ive been totally distraught. My bank called me to verify a charge of $99. I didnt initially recognize it . They gave me the number for dollar flight club which is not in service! I emailed them and they stated refunds are possible but they try not to give them because they are a small business. I explained what was going on and that I would have cancelled if I had not just experienced a great loss , I havent even eaten in days let alone remembered to cancel . They literally have no compassion for human life and I need that money to help with costs for funeral . I cant believe that they are soliciting empathy for being a small business but none given for my last living grand father dying , this is morally wrong ! And Im not trying to get over on them or anything and I know a refund would not cripple their company . I wont even be travelling for a while now due to my grand fathers death so them offering me a year free is a slap in the face and its unnecessary. Im just trying to get a refund so I can do my part to help the family for the funeral

  Business Response

  Date: 02/06/2025

  Hi ********,

  We're very sorry to hear about your experience and even more sorry to hear regarding your grandfather's passing. We reviewed the support ticket and do not see where a refund was ever offered as an option and we do stick to our refund policy. We try our best to make the renewal information as obvious as possible and our team offered multiple solutions as a way to compensate and help with the situation. We're very sorry to hear about your situation and we hope that you and your family are getting through this tough time together. We hope in the future we can make it right with you and provide a better experience.

  -The DFC Team

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22903957
  
  I am rejecting this response because: As stated in the correspondence from dollar flight club , you TRY not to give refunds on legitimate charges . That means that in some cases you do give out refunds . I literally have extenuating circumstances and its not as if a lot of time has passed from the cancel date . If I were not devastated by this loss I would have canceled on time . Not to mention I actually need the money to help with funeral costs , and the fact you as a public company is so cold hearted is extremely hurtful ! You are saying you make it easy to cancel and obvious , I never even logged in! 
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:02/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Processes Online Company On January 30, 2025, Dollar Flight Club charged my credit card $69 for an annual renewal without first providing a renewal notification. When I reached out to them, they stated that it was an automatic renewal and that I could manage my subscription online by following their instructions to pause or update it.However, when I clicked "pause," there was no immediate online responseI later received an email stating that my subscription had been paused for six months. There was no "update" button, only a "downgrade" option. Frustrated, I returned to the "pause" option. Its unclear how to fully cancel the subscription.I was under the impression that the ************************ had outlawed misleading cancellation practices and required companies to send renewal notifications before charging customers. I would like to ****** my subscription and receive a refund.

  Business Response

  Date: 02/16/2025

  *******,

  We're very sorry to hear regarding the negative experience thus far. We do send out renewal notices for accounts one month in advance of the charge occurring. I don't see that there was a ticket to our support from your email in this case but I apologize if the service was lacking in your experience. We do need to stick to our policy in this case but we hope that we can serve you better in the future.

  -The DFC Team

  Customer Answer

  Date: 02/24/2025

  I have not received a satisfactory resolution.  Provider, Dollar Flight Club, stated they notified me of my renewal date, however I do not believe this to be true.  Also they state they have no record of me contacting them. If either of the former is as stated, Dollar Flight Club should have a record, which they should provide to BBB.  If not, they should provide a refund

  Business Response

  Date: 03/12/2025

  Hi *******,

  We're very sorry for the frustration. I don't see that you ever messaged our support team regarding this issue. So when you pause an account it's a free 6 month extension. You still have access to the membership. It was a policy implemented during covid to help people with the membership fees by pushing it back 6 months. It basically makes your billing period 18 months for one time vs the regular 12. As far as your renewal, I do see that we sent a renewal notice one month before the actual charge. Screenshot attached. It unfortunately would not be refundable but we'd be happy to give you an extra year free of charge to the membership.

  Again we apologize for the frustration and hope we can leave you with a positive impression of our service.

  -The DFC Team

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 22889864
  
  I am rejecting this response because: I do not accept from Dollar Flight Club and want a full refund.  I did not find any value with its services and found the cancellation process did not match the process stated on the Dollar Flight Club website.  Dollar Flight Club appears to be a well documented scam operation that basically provides customers a ton of daily junk emails.  Anyone can find the same deals by simply using ****** Flights.  

  I searched AI to determine Dollar ********** members' experiences and attempts at cancellation.  Here is the feedback: 

  Dollar Flight Club reviews and complaints often highlight issues with recurring charges, difficulty canceling memberships, and poor customer service, with some users even describing the service as a scam. 

  Here's a more detailed look at the common complaints:
  

  Recurring Charges and Difficulty Canceling:
  Many users report being charged for recurring subscriptions despite attempting to cancel, and that cancellation is difficult or impossible. 
  

  Lack of Customer Service:
  Users describe **********************'s customer service as non-existent or unhelpful, with complaints about unanswered emails and phone calls. 
  

  Unsolicited Emails and Spam:
  Some users find the service generates excessive junk mail, leading to unsubscribing and missing important notices about their membership. 
  

  No Refund Policy:
  Even when attempting to cancel and request a refund on the same day as a renewal charge, Dollar Flight Club often refuses to issue refunds citing a strict "non-refundable" policy. 
  

  Unimpressive Flight Deals:
  Some users find the flight deals provided by Dollar Flight Club to be unhelpful or not worth the subscription fee, suggesting that similar deals are available elsewhere for free. 
  

  Scam Allegations:
  Some users have described Dollar Flight Club as a scam, citing issues with hidden charges, difficulty canceling, and lack of customer service as evidence. 
  
  BBB Complaints:
  There are numerous complaints filed with the Better Business Bureau (BBB) against Dollar Flight Club, including complaints about unauthorized charges and difficulty getting refunds.

  The above pretty much sums up that Dollar Flight Club is not a legitimate service provider.

  Sincerely,
  
  ******* Blood

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription to Concierge, by Dollar Flight Club, on February 6th, 2024. There was a promotion to buy a lifetime subscription for $199. The service was to help plan one trip/vacation per year free of charge (as part of the paid subscription). On September 13th, 2024, I received an email from Dollar Flight Club saying that they are canceling the ***************** and transitioning to an AI trip-planning service called ****** However, they would only provide 6 months free of the platinum membership and a discount on the membership going forward. Not only is this not the service I signed up for, but I would have to pay for a monthly subscription. I contacted Dollar Flight Club and requested a refund because I do not want to use ***** and I never even had the chance to use Concierge. After multiple follow-ups, I finally heard back and was told that they refuse to provide a refund. After threatening to report them to the BBB, leave bad reviews, and post about my experience on social media, they offered a 50% refund. This is unacceptable. I should get my full $199 ******* short, I paid for a service that I never received, and they refuse to give me my money back. As far as I'm concerned, this is textbook fraud. I highly caution anyone considering using Dollar Flight Club or any of their associated services.

  Business Response

  Date: 01/24/2025

  Hi ***,

  We're very sorry for the frustration that you've experienced. Per our policy we aren't able to offer a refund for the service. We sent out multiple emails during the transition to give people as much notice as possible regarding the change. Our support team offered multiple solutions including transitioning your lifetime membership to our premier service of premium plus. 

  Again we're sorry for the negative experience, we hope you decide to give the ***** service a chance and we hope to see you again in the future.

  -The DFC Team

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22849731
  
  I am rejecting this response because:

  I wrote to Concierge three times asking for a refund because I never used the service before the transition and only recently heard back. The no refund policy is ridiculous. I was sold on a service, for which I was supposed to have a LIFETIME subscription, but was soon told the service I signed up for will no longer be available. Instead, you moved to ******** (which has a free plan already) and offered a premium plan for 6 months, but then I would have to pay for my subscription moving forward. The reason I signed up for Concierge was because I was promised a LIFETIME membership for $200, and Concierge would have real people helping me plan my trip, rather than AI. 

  Your decision to *****-pinch should not be at the expense of your customers. If they don't want the new service and they paid for a lifetime subscription to the old service, then you should give them a refund, ESPECIALLY if they never even used Concierge in the first place, such as in my case. I had my membership for only a few months before you closed the service down.

  You are also a business with much more funds than most of your customers. You should be ashamed of the way you handle this situation and take their money. You promised me a service which I never received, so you basically committed fraud. I will never knowingly do business with Dollar Flight Club or ANY of it's sister companies or subsidiaries. I will also strongly discourage others from doing so, unless they want their money stolen from them like you stole mine.

  
  Sincerely,
  
  *** ****

  Business Response

  Date: 02/03/2025

  Hi ***,

  We appreciate the response. Based on the support ticket it looks like you and our team resolved the issue. We're sorry for your negative experience and hope we can provide better service for you in the future.

  -The DFC Team

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I'm still not happy with the resolution (I received only half of what I paid) or my experience in general with Dollar Flight Club, but I'm not willing to spend any more time on this and dealing with them. We can close this case. 
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never signed up for this and they keep trying to charge my card. Sent email where I explained this and via email was told it will be resolved. But they apparently lied because its still an issue of them trying to charge my card

  Business Response

  Date: 01/24/2025

  Hi *********,

  We're sorry for the frustration. As our team has explained via your support ticket we cannot find your account with the information you've so far provided. I see our team has asked for some additional information so that we can hopefully locate your account and cancel it to prevent any further attempts on your card.

  Again, we apologize for the frustration thus far.

  -The DFC Team

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last month I signed up for a subscription to ************************** for $1 for 14 days.Their website indicates you can stop the subscription to avoid a further fee of $99 if you cancel within 14 ******* cancel a subscription, their website indicates you should click, on your "Account Setting / My Account" page an "Update / Pause" button or a "Downgrade account" option. (See attachment 1.) However, neither of these choices appears for my account: in fact, their website indicates I have the "Free" subscription and provides no means to alter or cancel my subscription. (See attachment 2.) I don't see how DFC can charge me anything. Nevertheless, *** has charged me $99 even though it has blocked me from any means of cancelling a subscription.I request a full refund of this amount immediately.

  Business Response

  Date: 12/17/2024

  Hi ****,

  Thank you for your email and we're sorry for the frustration.

  It looks like the account has already been successfully canceled and refunded and confirmed by our support team.

  -The DFC Team

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was led to believe this was a free trial. So many sites request your credit card to access "free" services. I never used the service after the beginning. I did not receive a notice of renewal and charges. I saw the charges on my credit card statement. I tried to log in to direct my questions and complaints directly to the company. I used the services for "forgot my password" and did not receive any help. The process just went in a circle back to the original page. I couldn't even get to a place where I could cancel the membership to prevent it from happening again. I need help, and get no responses at all from the company.

  Business Response

  Date: 12/16/2024

  Hi *****,

  
  We're very sorry to hear about your issue and would love to look into the account. We do not see any charge or account under ******************************. Could you please provide the email your account is under?

  -The DFC Team

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Long story short, i found an advertisement from them for a 'lifetime membership'. They just charged my credit card again through a 'virtual CC number' that ended up going on my current CC number, even though I've changed CC numbers since then. Not sure how they pulled this off.NOWHERE on the site is a place to view your account to see how much you've paid in the past. All you get is jerked around by 'customer service' and i see they do this to everybody. IF someone pays for a lifetime membership THEN give them the lifetime membership & stop charging them ELSE refund all the money they've ever paid.^simple logic statement. Also I've asked numerous times for them to send me a ledger of what I've paid. They put the **** on ME to find the affiliate I bought it through, a redemption code, etc. This is B*llsh*t. Refund me the $69 you just charged to my credit card AND give me the lifetime 'subscription' I orginally paid for. OR refund the $69 AND anything else i've paid. I never benefitted from this 'cheap flight' company and never booked anything through them anyway. Not only that, after I tried to change my CC away from this virtual card they are charging, having already been 'paid up' for the $69 they just charged me. they tried to get me to pay $99 MORE. Screenshot ************ guys need to get your act straight, retool the entire website, stop ripping people off, and just give the refunds when you know you should. If you can't prove otherwise, just give the refund. I personally think you should shut down your business; this is not how to deal with the ********* far as the field below that says how much I paid the company, they refuse to tell me. #1 red flag

  Business Response

  Date: 11/27/2024

  Hi *******,

  We're very sorry for the negative experience you've had with the service thus far! I see our support team is working with you regarding your lifetime membership. We're so sorry for the trouble but we do need to confirm the membership status because the account under *************************** is not on a lifetime membership according to our system. We do need to confirm if this was purchased through a third party affiliate because unfortunately we cannot look that up on our own which is why we ask for a copy of the purchase receipt as well as the redemption code so we can set the account up properly in this case.

  If you could provide us for that, it would be great. If you cannot find that you can let us know in your support ticket and we can try to reach out to the affiliate you purchased through on your behalf. Again, terribly sorry for the experience and hope we can get this corrected for you.

  -The DFC Team