ComplaintsforTrucks Plus
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Complaint Details
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Initial Complaint
06/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 4Purchased/15/22 I purchased a 2008 **** truck for $29910.82 from Trucks Plus. They advised me to get *** insurance, even though I had planned on paying the loan off soon. I paid the loan off 5/5/22. OCCU advised me I should contact Trucks Plus and get reimbursed for the *** insurance. I called Trucks Plus. I was told they would take care of it. @ weeks later I called back. I was told they would send me some paperwork. Now I cant get trhe manager to take my callInitial Complaint
05/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid cash for a used ****** outback at the end of May of 2021. A year later I still don't have the title and have been informed that the transfer of the title is beyond their control.At the time of sale I was misled about the condition of the vehicle. I was told a temperature sensor needed to be replaced and it was just a minor problem. I have attached their signed agreement from Trucks Plus to fix this as well as the codes from my mechanic (******************) verifying that the problem is NOT a temperature sensor and much more involved. Trucks Plus performed the repair incorrectly twice on their end and 2 months late. I had to take it back to my own mechanic and eventually the actual ****** dealership to have the *** reset which I paid for our of my own pocket. (**** of work attached)After nearly a year of getting the runaround about why the title and plates were delayed they finally came clean and admitted that the Title was being held by the state of ************ and that is is essentially out of their hands. (previously i had been told Covid delays and License plate shortages were the reason)I asked to return the car for a full refund because they sold me the car illegally and I do not actually own it. The manager ***** has agreed to refund me in full and take the vehicle back Its been a 4 weeks now and still no refund. at this point it is just one more empty promise after a nightmarish year of dealing with this business.Unfortunately due to my history with trucks plus failing to deliver its promises regarding the repair and the title i cannot trust their word on the refund and I just want my money back which is why I a filing this complaint.
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Customer Complaints Summary
12 total complaints in the last 3 years.
3 complaints closed in the last 12 months.