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Business Profile

Remodeling

RQ Remodeling and Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 5, 2022, **************** accepted RQ Remodeling's bid to remodel bedroom and bath in the amount of $26,087.00. RQ required payment in the amount of $ *********, which **************** paid. The parties agreed wood flooring from the bedroom would be salvaged. RQ Remodeling was aware of existing water damage.On May 2 and May 3, 2022, RQ Remodeling demolished the French's bathroom. They tore up the flooring in the bedroom. They did not salvage the flooring as agreed. Then ** refused to do any more work until **************** paid an additional $10,238.52. RQ Remodeling has not perfomed any work. The customer is left with a destroyed bed and bath.RQ Remodeling refused to do more work or to refund the French's $. The Frenches offered to pay $5000 for the demolition. RQ refused. For more than $18,000 RQ Remodeling did nothing but destroy the customer's bed and bath.

    Business Response

    Date: 01/06/2023

    Clients lawyer was referred to RQ Remodeling and Constructions' lawyer. The case was in RQ's favor and the matter was closed.

    Customer Answer

    Date: 01/08/2023

     
    Complaint: 18484881

    I am rejecting this response because: After working for eight hours on demolition, with no materials purchased,  we lost confidence in their work. Attached is their refund bid that we haven't received. As you can also see in this statement, the original Labor estimate for the entire job was $6,200.00. Their subsequent withholding of $8,400.00 from our down payment for that one day of work was a glaring example of their unacceptable business model.

    Sincerely,

    ***********************

RQ Remodeling and Construction is NOT a BBB Accredited Business.

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