Remodeling
RQ Remodeling and ConstructionThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
11/30/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
On April 5, 2022, **************** accepted RQ Remodeling's bid to remodel bedroom and bath in the amount of $26,087.00. RQ required payment in the amount of $ *********, which **************** paid. The parties agreed wood flooring from the bedroom would be salvaged. RQ Remodeling was aware of existing water damage.On May 2 and May 3, 2022, RQ Remodeling demolished the French's bathroom. They tore up the flooring in the bedroom. They did not salvage the flooring as agreed. Then ** refused to do any more work until **************** paid an additional $10,238.52. RQ Remodeling has not perfomed any work. The customer is left with a destroyed bed and bath.RQ Remodeling refused to do more work or to refund the French's $. The Frenches offered to pay $5000 for the demolition. RQ refused. For more than $18,000 RQ Remodeling did nothing but destroy the customer's bed and bath.Business response
01/06/2023
Clients lawyer was referred to RQ Remodeling and Constructions' lawyer. The case was in RQ's favor and the matter was closed.Customer response
01/08/2023
Complaint: 18484881
I am rejecting this response because: After working for eight hours on demolition, with no materials purchased, we lost confidence in their work. Attached is their refund bid that we haven't received. As you can also see in this statement, the original Labor estimate for the entire job was $6,200.00. Their subsequent withholding of $8,400.00 from our down payment for that one day of work was a glaring example of their unacceptable business model.
Sincerely,
***********************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.