Business ProfileforLifetime Heating & Air Conditioning

I received the collection notice from ************************* on behalf of Lifetime ******************************** for $191.71 for ** diagnostic fee. I mailed the letter to ************************* on 6/14/2024 explaining that Lifetime ******************************** broke the 2 year labor guarantee and did not complete the diagnostic test on 5/17/2024, but want to charge me $175 and $1.94 late fee, totaling $192.34 for a diagnostic test that the Lifetime technician ************************* did not complete. ************************* ignored my explanation letter to dismiss the incorrect charge and sent me another collection letter for $192.34. The technician that Lifetime sent out to my residence was too big and he refused to climb up the ladder to examine the mother circuit control board up on the attic, so he could not complete the diagnostic and took the picture of my ladder for his incomplete diagnostic form. He stated that Lifetime should schedule for another thinner technician to complete the diagnostic test. The technician and I had informed Lifetime Heating and Cooling of the issue. Lifetime Heating refused to send out another technician to complete the diagnostic test and kept insisting that I need to pay them $175 for the diagnostic test that ************************* did not complete. In May and June 2024 I had to hire another company to complete the diagnostic and fixed my ** that Lifetime in May 2022. The Greenwood technician stated that Lifetime might not properly fill up the refrigerant level when Lifetime first installed the ** in 2022, causing the motor to fail. I reported the ** problem to Lifetime in Dec 2023 while it was still under the 2 year labor guarantee, but Lifetime did not send out any technician to do the diagnostic test then. Instead Lifetime kept asking me to pay for the ** maintenance in the winter of 2023. When I reported the ** problem to Lifetime in Dec 2023, Lifetime then realized that they had not schedule for inspection in 2022.