ComplaintsforPark Model Homes Inc.

• Initial Complaint

  09/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  February 23, 2022 - My husband and I put a substantial down payment on a tiny home for our daughter with Park Model Homes in *******. We were told that this item was already on order, far along in the building process, too far along to make any changes to internal colors etc. and was set to be delivered to their lot in May of 2022. This was not an order that was specially placed for us, but the deposit was to ensure that the tiny home was being reserved for us, when it arrived. We had heard nothing by May and sent an email to inquire. We were ultimately told that there was a delay back at the manufacturer and that the tiny home would not be available until November 15th. They offered us a refund and we accepted the refund offer at that time. 5/19/2022. I have submitted these emails. By November, Park Model Homes had STILL not refunded our funds, as promised. We placed a call and a follow up email demanding for a second time a refund and we consulted with an attorney. She helped draft a letter - requesting a refund. Now, they refused to provide a refund - stating that they had placed a second order for the tiny home - which was NEVER what they told us (they always maintained it was a delay in the ********************** process, which was THEIR ORDER). Unfortunately, our attorney told us it would be ****** - ********* if we chose to pursue litigation. So we let the attorney go and we sent a letter to WA attorney general's office seeking help. In May of 2023, they responded that they were unable to help us because the merchant was unwilling to participate. We turned to our ************* asking them to remove the charge. Which they initially did, however, the merchant protested - claiming that it was in active litigation and **** reposted the charge.We never received our tiny home. We are just asking to be made whole again. Park Model Homes has changed their story so many times I can't keep it straight at this point.

  

  Business response

  09/29/2023

  Please read the following attachments.  Thank you.

• Initial Complaint

  07/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 05/17/2022 I signed a Purchase Agreement with Park Model Homes, Inc. I wasn't going to go with them as I needed a place right away and was told by Salesperson Brandon that the homes are ordered then manufactured. Brandon called me back and said there was a return that I could have right away. He assured me that it had every last little thing I had wanted and worked out with him on previous conversation. So I signed the agreement. I sent $41,812.50 as a cash down payment. I obtained a loan for the balance of $97,562.50. The home was delivered to its destination at *** *** *** *****, Montana 59913. I contacted a lady named Toni at park model homes as instructed regarding sending pictures of damage that occured during transport. She e mail documents and outlined the procedure. Pictures were sent. I noted the major concern being that the washer and dryer were missing and reminded that Brandon had said that this home would have everything we agreed on. I received a mail from Toni stating that I would be refunded in full for the missing washer and dryer as the manufacture had run out of them. This is a expensive item as the electrical components and size is custom for this size home. Then I received an email from Brandon stating that there had been a mistake and he should not have issued an ok for the reimbursement of funds for the missing washer and dryer. He said he had investigated deeper (his words) and that Park Model Homes would not be refunding the money. I had asked for a list of the optional equipment and was denied it. It was then given to me after I was told I would not be receiving the refund. This washer and dryer retail for over $3,000.00 due to the custom systems needed for this model of Park Home. The name of the home is 2023 Woodland Park TR-252 (Grand Teton) Serial Number ***************** NEW Optional Equipment INCL Shipping INCL I have all documents and emails.

  

  Business response

  07/13/2022

  *********, I apologize you had felt the need to file a complaint in regard to the Washer/ Dryer not being installed. After reviewing all the information supplied to me this is what I have come up with. Back on 5/6/2022 Brandon had worked up a custom quote for your daughter for a Grand Teton built by Woodland Park that had a total of $149,168.00 keep in mind our build times are out over a year at this point. We understood that time was of the essence with getting her into a unit sooner than later. So, after digging Brandon came up with a much better option for her to get into a unit much sooner. It turned out it was also a Woodland Park Grand Teton. Obviously, it's that the exact same house that Brandon did a custom quote for but similar in many ways. Brandon then forwarded your daughter detailed photos of the house prior to the agreement on 5/16/2022. After you reviewed all the detailed photos you had agreed to purchase this model that became available. Instead of waiting over a year to get one built we came up with something similar for a delivery as soon as possible. Please understand we have and will do whatever we can to help our customer and we did everything we could to get this unit delivered as fast as possible per your request. Your Daughter and been verbally abusive to every one of my employees and all we have tried to do is help This is why we have suggested in working with you directly since you are the legal purchaser. This unit was  $10,000.00 less expensive compared to your previous home quote and I assure you Brandon would not tell you this is the exact same house you specked out previously. We have always been straight up with what our customer is purchasing and ensure we all agree this is in fact the unit for you. As for the washer dryer is concerned, we never charged you for a washer/ Dryer so there will not be a refund issued at this time. I'm sorry for the confusion and if there is anything else I can be of assistance please call me directly.

  Customer response

  07/20/2022

  
  Complaint: ********
  
  I am rejecting this response because:Your response was a great spin.  But your sales person Brandon did not tell you the exact truth.  Of course he is not going to tell you what actually happened.  It was a bait and switch.  After we discovered that the models you sell take so long to be built and delivered, the exchange was ended.  Brandon was told, as you said, we could not wait and were looking elsewhere.  So then out of the blue, he calls and says that he has a similar model that is a little different but has exactly all the things that we had ordered in the previous conversation.  Everything....and it was suddenly available now.  great solution to our delima.  This is the part that is missing from your response Park Model Homes.  Brandon telling us that the model had EVERYTHING.  Assuring us, it might be a little different, a little less money, but it had everything.  Bait and switch.  So we believed him.  Then the weeks went by.  Yes Park Model Homes did seem to try to do everything it could to expedite delivery from the factory in a distant state.  But we had to call and beg and cajole to get things moving and to remind over and over again that time was of the essence.  It is possible that Brandon did not realize when he promised us that the home had EVERYTHING we had ordered.  I came to that conclusion when I went over the events once again.  He had given the ok for the refund.  We had been assured in writing that we would be given a full refund.  Not great given the condition the home arrived in, but something.  Then he says sorry, he made a mistake and could not give the refund.  Sounds to me like he did make a mistake and he did miss that there was no washer and dryer included in this model.  Those things happen.  But why should we have to suffer for this?  Bottom line is if you make a promise in order to get a sale, then you need to back it up.  Who ever wrote the response for Park Model Homes.....we have it in writing.  Brandon saying he made a mistake.  We feel it is important that people know that you do not stand behind your promises.  No washer/dryer.  No quick delivery.  Unreliable staff at delivery site.  And more.  So if that is how you want to end this...if you are ok with being a company that does not do what it says it will to get a sale, then you have to live with that.  I hope folks read this and understand who you are before they trust you with such an important purchase in these hard times.
  

  
  Sincerely,
  
  ********* ******

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