Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24th 2024 purchased a 2016 ******* from this business along with an extended warranty. It broke down the first time on July 14th 2024 which at that time was less than the 90 days and 4000 miles from date of purchase (dealership warranty outside of extended purchased) Was told by Acura to have it towed to Spokane ******* to be fixed because it is a hybrid and Acura could not service it. Spokane ******* could not diagnose the problem, possible knock sensor and needed a new 12v battery. Battery was installed at a cost of $200 and the error codes were cleared and back on the road. Broke down again and had to have towed on July 29th 2024 with the same problem. This time the knock sensor was replaced, codes cleared and on the road. Broke down a third time on Sept 10th 2024, and this time ******* was able to figure out that it was a EGR valve and intake manifold that was the problem all along. These are being fixed now at a cost of $1006.80. The valve is not covered under the extended warranty I purchased from Acura despite the fact that the sales-person assured me that it covered everything mechanical and electrical. I have been in contact with Acura Spokane throughout this and they are refusing to pick up the cost of repair despite the fact that the problems started within the timeframe of their warranty. It is not my fault it took 3 repair visits for this car to be accurately diagnosed and fixed, and Acura should pick up the cost since it all started barely over a month after purchase. In addition, according to Washington state I have a "implied warranty of merchantability" which means this car "should have been fit for ordinary driving purposes for a reasonable time" and it was NOT! Furthermore I have had to have the car towed to ******* twice at a cost of over $700. I am only requesting reimbursement of the $1006.80 it is costing me to get this car back on the road again

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a vehicle with a paint factory defect, I started a warranty claim in October of *************************************************** regards to the paint defect. I've called no less then 30 times, left at least 10 messages with the dealer and spoken to service advisors 5-6 times and have gotten no information back from them.

  Business Response

  Date: 10/05/2023

  we tried to help the customer and we contacted ********************** factory to get a reslolution on the paint issue

  they denied to help the customer as the car age is over the warrany limit unfortunetaly

  thank you 

  Business Response

  Date: 10/05/2023

  i am the new general manager here and that is why it took longer than it needed to answer after i have done my due dilligence 

  Customer Answer

  Date: 10/13/2023

   
  Complaint: 20525722
  
  I am rejecting this response because: I contacted acura warranty **** directly and confirmed the vehicle was still in warranty range. After walking in again and asking for the service advisor again he was able to get the paint issue fixed with 1 phone call.

  Stop wasting your customers time and refuse to follow up after 26 phone calls and a year of delaying. It would of taken 1 phone call to let me know the status of my vehicle or warranty claim but you can't even manage that.

  Do better

  Sincerely,
  
  *********************************