Complaints

This profile includes complaints for AutoNation Chevrolet Spokane Valley's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AutoNation Chevrolet Spokane Valley

  8500 E Sprague Ave Spokane Valley, WA 99212-2920

• 

  AutoNation Chevrolet Spokane Valley

  PO Box 14558 Spokane Valley, WA 99214-0558

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 23rd I purchased a ********** Outlander from ********* auction they were not in possession of the title as AutoNation Chevrolet of Spokane Valley was I had to wait 45 days and then I received the title I was moving to ********* the very day that I received it and when I went to get it registered the state rejected my applications stating that the title was invalid because the original seller who is ***** ******** her last name was misspelled and that was AutoNation's doing because they are the ones that printed her name on the title but spelled it Lindberb. I called everyday for a week straight and every day it was either the people in the title department were gone or they would take my name and number and have somebody call me back and for a week that never happened. Finally on the following Thursday I spoke to **** the general manager who proceeded to tell me that it wasn't their problem and that I was the one who needed to fix it I was irate I will admit because I had been waiting for a phone call from the title department, I cannot drive my vehicle right now because it is unregistered yet I have made thousands of dollars in repairs and upgrade on top of the purchase price in total I've spent a little over $10,000 on a car that I cannot drive because it is unregistered yet I'm paying insurance and my apartment complex will tow vehicles with out of date registration. **** spoke to me as if the incident was my fault because I yelled at his employee and I informed him that the entire week that I had been calling I've been nice and I had been calm yet I was completely disregarded no one ever called me back and the message I got was that it's being worked on, there's no update untill Monday. Monday is a new month, February. The current registration is only good until January 25. One person says they're working on it, **** says there's nothing they can do? It will cost ME an additional $1,000 for a bond title for THEIR mistake. I am disabled on a fixed income

  Business Response

  Date: 03/26/2025

  Mr. ****** was never a customer of ours. He purchased the car in ** and had to wait for the title to get perfected. He called our store and we explained to him the process. He wouldn't accept that it takes time to get a title transferred from one state to the next.  Again he was never in our dealership or in the state. 

• Initial Complaint

  Date:12/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue started in early 2023, im not sure of the exact date. I had an issue with my truck and they claimed it to be the fuel inectors just needing to be cleaned. I had to take the vehicle back a second time because the issue never resolved itseld and that was in October of 2023 I spoke to thier service center and they told me nothing was wrong with the vehicle. I hadnt been driving the vehicle at all because I had a second vehicle and I couldnt afford a repair bill at that time so I had finally saved up the money to get the vehicle repaired and when I took in back in January 2024 they replaced all of the injectors saying they were bad and should have just been replaced under the manufacturers warranty. The vehicle was still having the same issues as before and I was told by another mechanic it was the head gasket so I traded it in. Before doing so I tried for months to get a call back and inquire about a refund and no one would ever call me back. Month after month I called and still never heard back. Over a year later and 4 calls in the past 2 weeks somone finally called me back and just said since its been so long they cant help me. I eplained Its not my fault its been so long, its because their staff failed repeatdly to do their job and never called me back and he said I understand your frustration but theirs nothing they can do.

  Business Response

  Date: 02/07/2025

  Customer came in January *******, paid for injector cleaning which ** considers maintenance.  The repair for the injectors in January of 24 were all covered under warranty. He paid for an oil change. 

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my vehicle in for auto detailing may 7th at 7:30am. They missed several spots. It was brought in a second time may 10th to correct their job, they still missed several spots. AutoNation claims thats all they can do

  Business Response

  Date: 06/11/2024

  I just spoke with ****** and let her know I would be willing to have a different detail tech do a third detail to the vehicle or refund her whatever made her happy.  She prefers the refund so she can take it some where else.  I will be mailing her a refund of the $150. 

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took a truck to be repaired at Autonation on February 15, 2023. They parked it out in their lot UNLOCKED and on March 7, 2023 they called to tell us that it had been burglarized. We know if was unlocked because the thief did not have to break the windows to get inside. He just opened the door and then closed it when he was finished. They ignored phone and email messages for almost 3 weeks asking for their insurance information to file a claim for repairs. When we finally got a claim open we then got the runaround from their repairs department to even get an estimate. And of course ********* ******* as the claim handler wouldn't do ANYTHING without a dollar amount from a repair estimate. Our Manager visited in person twice and our mechanic visited once to try to get an estimate. We finally got the work done on July 13, 2023. It is very obvious that Autonation, ********* ******* and their insurance carrier collude to give customers the runaround in order to avoid paying for damage that occurs when customer vehicle is in **********************'s care; because once we submitted the invoice the claim was denied as "late reported".

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2007 ****** Camry with ******* miles for $11,600 in cash. Inspection report from the dealership states car had no problems. Four months after buying the car the engine failed. The cost to repair is $8-10,000. The mechanic recommended to me BY the dealership said the issue with the engine is NOT anything that could have been caused in the short time we have owned the car and should have been caught on the inspection by the dealer. Dealership has admitted that ******'s do not have engine failure at ******* miles but have refused to work with me to get this repaired. I am a single mom who refinanced my house to buy this car for my daughter. $11,600 for 4 months! I have no more money to pay for repairs and am stuck with a dead car.

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First visit was for an alignment. They never ask to rotate my tires and they stated I declined. Now I feel that my tires were not properly adjusted and is causing a problem.Then when I went there for oil change which includes multi-point free check-up. The first thing that the service guy showed me is quote amount for Transmission, I decline it because of the high cost, then he quoted me for the brakes and I decline it because the cost, then he quoted another and I decline it too. Then when the oil change was done, I asked him if they check the brake fluids, the coolant, power steering fluid etc. which is always done with the oil change multi-point checkup and he said no. So I showed him the website ad that shows the oil change and multi-checkup and he said he will have the service check it out. It was not done. As soon as I got home a friend said my coolant was very low, the windshield fluids were low etc. I even Ask him about the thing hanging under my van and he said he will have it check and remove. Still hanging. The ***** ******* was the worst of all. I feel that they do a fast but in a very poor service. I am a Senior and I try to keep my van update and usually have the oil change before the ***** *****

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/16 auto nation sold me a 2018 dodge ram **** with ****** miles on it for $50,000 dollars and told me it went through inspection. They told me it comes with a 90 day bummer to bumper warranty and sold me a third party warranty. I was told if anything happened in the first 90 days they would take care of it. And anything after 90 days id go through the purchased warranty. May 5th my truck would not start. I called them to have it serviced and days later they charged us $600 dollars to replace a battery. Which is ridiculous because it was within the 90 days. But we did it. Fast forward to 06/22 when I was pulling my trailer up to camp with my kids and my transmission blew. My trailer is a light weight trailer and is significantly under weight for my truck so we knew it wasnt this. After having them tell me basically to bad and to use my tow coverage on my warranty. Problem is that I was stuck in republic ********** and needed my truck and camper back to Spokane. The tow for just the truck was $1,200. Luckily a family friend pulled my trailer home. I left the truck and found a company to tow it back for $500 dollars. So now Im $1,100 dollars in the hole from my new truck and the lot wont help. I had my truck towed to a shop that accepts the purchased warranty and the cost to fix it is going ti be $2,800. Its been over two weeks and still no idea when my truck will be fixed. This issue may continue to happen for the life of the vehicle which means $2,800 and out a truck constantly. This truck should not have been sold to a customer. Now Im stuck with a $50,000 debt from a dealership that is supposed to be reputable. Not to mention the $3,900 Ive had to put into the truck since buying it in march.