ComplaintsforAutoNation Honda Spokane Valley

• Initial Complaint

  05/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Repeat complaint they lied about solution.I received a parking ticket ********************************************************************************************************************************* that i had nothing to do with the transfer of ownership as I had never traded a car in before and trusted this company to not be scam artists which I was very wrong to assume. i have been receiving parking ticket warnings for months now about the vehicle in question and th assured me they sent payment and will not only not look into the issue, they have decided to ignore my requests for assistance on the matter as they do not care about customers once they get paid that ends their responsibilty to be an upstanding business and frankly 8ts sickening they get away with it. They have lied to me and not willing to see it thru I am so upset at this point I don't even know what to do anymore.Heres the citation # HB060009756 TIME OF CITATION- 12:46 PM 10/31/2022 THE AMOUNT IS $107.00 THEIR WEBSITE IS HB.CITATIONINFO.COM THEIR PHONE NUMBER IS *************.

  Business response

  05/04/2023

  Thank you for bringing this concern to our attention.

  We do apologize for the delay in resolving this matter. 

  A check request has been initiated for the $107 citation fee and will be mailed to the customer directly. Unfortunately, we cannot pay the citation directly as we attempted previously but failed.

  Thank you. 

  Customer response

  05/04/2023

   
  Complaint: 20016523
  
  I am rejecting this response because: I am done being pointed in 7 different directions put on the back burner and then ignored you have the citation number, the time and the customer service phone number you can call **************** and deal with their equally as helpful service and pay for it. You're salesman mislead me in the trade deal this is not my problem this is your problem, fix the problem.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car 2013 ***** Sonic sedan, from Honda Auto nation. The car was fine for a month or so then I started having issues mechanically, so I took it in(first time) they told me I had a oil/coolant leak that needed to be fixed, so I scheduled a time to get it fixed(second time) but when I went in to get the issue resolved after several hours they came back and told me that there were NO leaks, annoyed I was like ok and left then the car really started to struggle I lost power while driving and I noticed white smoke coming from under the hood and out of the tail pipe so I took it back (third time) that's when they told me that the car did have the oil and coolant leak but it's bad and leaking into the engine where it shouldn't be and a long list of other issues. Pretty much told me the cars repairs where more than the car is worth. I 100% believe that Honda Auto nation sold me a lemon, I have tired several times to talk to them on them replacing the car with something else I have already acured **** in rental fees because I still don't have my car and it doesn't look like I'll be getting it back anytime soon. That's not including the money they want me to pay out of pocket. They took advantage of my desperate situation and the fact I needed a car ASAP and have never had to buy a car before so I didn't know anything and took their word as honest and truthful. I was so wrong and now I'm suffering the consequences. I just want to know if there is anything that can be done to make them resolve the issue and give me another car of the same value or more. I don't have document on me but I can get them if needed.

  Business response

  04/12/2023

  Thank you for bringing this concern to our attention. The case is still under review. We will provide a response within ***** business hours. 

  Thank you

• Initial Complaint

  02/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business sold me a vehicle that still had a lean on it, and now they are taking it back and trying to give me another vehicle that is in subpar condition. They wholesaled my trade in vehicle, so now I am unable to use that vehicle while waiting for them to pay off the bank that approved my loan, which was the plan until I found out they couldn't give my trade in vehicle back. I would also like to mention that this business took in the vehicle they sold me while it had a falsified title, which somehow didn't pop up in their system until after they sold me the vehicle. So now, I am unable to purchase a vehicle until they pay off my loan to the bank, BECU, and this process can take up to two weeks. During that time I still have to go to work, and I am unable to use a loaner vehicle because I am not yet 25 years old.

  Business response

  03/02/2023

  Thank you for bringing this concern to our attention.

  We are aware of this concern and has been working to resolve this issue.

  We apologize for any inconvenience this may have caused the customer. We are working to rectify the title issue with our Legal Team.

  We have sent the checks to the customer and have unfunded the **** loan and sent payoff and have made an offer for alternative options.

  Thank you

• Initial Complaint

  12/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I traded a vehicle in while purchasing a vehicle from Autonation Honda 01/16/2022 and was instructed by the agent I did not need to remove the plates or transfer the vehicle out of my name I asked are you sure? They instructed me that they will take care of that and we then continued the transaction. 11/08/2022 I began receiving citations for the sold vehicle and from ****************,********** stating my vehicle the traded vehicle was parked illegally and I owed 90 something dollars for it. I sent them an appeal with the information gave to me from the dealership and 12/28/22 I received a reply for the appeal saying it has been upheld and that I am responsible for the cost. I am very angry as I had discussed with their agent that they will remove the plates and transfer the vehicle out of my name, and I have never traded a vehicle before and asked for reassurance that was corrected was told they wouldn't sell a vehicle with the previous plates. However, here I am receiving a parking ticket for a vehicle with my plates that I no longer own and was told would be taken care of. Terrible professionalism, if it was my responsibility then don't lie and say it isn't. I have since transferred the vehicle out of my name, but am still being told I am responsible for the citation and I will not be held responsible for their lack of professionalism and misguidance.

  Business response

  01/05/2023

  Thank you for bringing this concern to our attention. 

  We have been in communication with the customer and informed them that we will cover the fees for the citation.

   

  We apologize for any inconvenience this may have caused the customer.

  Thank you,

• Initial Complaint

  11/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my 2022 CRV to Autonation for its first oil change at about **** miles on November 9, 2022. When the service was completed I left and drove for about 10 minutes when all the emergency sensor lights on my dash went off. I immediately pulled over and called the service center. I was told to bring the vehicle back, which I did. After waiting for about an hour, I asked the service rep what was happening. He checked with the tech and was told there was a problem with the oil filter and that caused all the sensors to turn on. I was very uspset. Wasn't told until after the fact that a different oil filter, not a Honda filter was used. They redid the oil change and everything so far seems okay. The service manager said they would refund my $90. charge because of the inconvenience. I have called twice, since to date, I have not been refunded the promised amount. It has been 2 weeks. I do not think it is unreasonable to expect the refund in that amount of time.

  Business response

  11/28/2022

  Thank you for bringing this concern to our attention. 

  We agreed to refund the customer for her oil change, that's correct.

  We have now refunded this service back to the original form of payment.

  We apologize for the delay.

  Thank you.

  Customer response

  11/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Brought my van in for a ******* mile tuneup. The service manager informed me that it was due for a timing belt replacement and I agreed to the work based on what I heard for a preliminary price. Admittedly I must have not heard him correctly as he glossed through it quickly without giving me anything visual to work with. Based on what I heard I also agreed to have the spark plugs replaced and walked out of the dealership with a verbal understanding that the work would be in the $700-800 range. Once again I had nothing in hand to reference for a quote. They wrote down my new address on the paperwork.After returning to collect the vehicle and receiving a call without a confirmation of the price of parts/labor (another opportunity to affirm client understanding) I was given a price of about $2000. There were illegible notes scribbled on the papers that *** or *** not have been done after I left originally. Once again I'll freely admit that if this was done when I was first there it was not shown to me in a way that I could confirm my comfort level with the price.My chief concern is that there were multiple moments they could have given me an exact or approximate cost of the work being done, and I walked out of the dealership without anything visual/physical to reference. I was then contacted by a sales person to sell the vehicle which felt like an attempt to force me into a sale based on the large service price. The service manager that assisted me when I voiced my concern over what I perceived to be a "rug pull" was helpful and knocked down the price somewhat, but it was still $1000 over my expectation. I certainly take some responsibility for my own misunderstanding but there has to be better line of sight to create a positive customer experience. It seems like they are content to put consumers in a chokehold rather than improve their own process. An email with the quoted price would be a worthwhile start as a suggestion. Feel free to contact me anytime.

  Business response

  11/17/2021

  Good Afternoon,

  We have reached out to the dealership to provide an update regarding this concern.

  Customer response

  11/17/2021

   
  Complaint: 16106098
  
  I am rejecting this response because: it is still unresolved without response
  
  Sincerely,
  
  *************************

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