Business ProfileforAvenue Dental Care

This healthcare facility charged me an $80 fee for rescheduling an appointment, even though it was clear that not only do they not have a stated rescheduling fee - they only have a cancellation policy- not a rescheduling policy, but the person on the line when I rescheduled knowingly rescheduled me to another open appt. even though I told her that I could go to the appt. however I would prefer a different date/time when she called to remind me of the appt. I originally rescheduled one appointment and for the $80 fee to be waved because it was the first time and then when they called me to remind me of the appt. I told them that I could go however I would prefer another date/time, the person on the line told me that we couldn't reschedule to another month or it would be an $80 fee, so I said okay then I'll be at the appt. We hung up the phone and then she called me back to tell me that there was another appt. that just opened up a week or so away so I asked her to change it to that appt. At that time she should have told me that it was also going to be an $80 fee even though they don't have a rescheduling fee policy. She didn't tell me that or I would have shown up to the original appt. When I told all this to the operations manager she said that she would listen to the phone call and get back to me, she didn't call me back but instead sent me a 'Final' notice that we owed her $80. I called and paid the money just to ensure it didn't show up on my credit report however I still do not believe that I owe this money and they are just taking advantage of people who need more flexibility for appts. and charging them crazy expensive fees for not being able to stick to an appt. that they require you to set 6 months in advance. I don't know how they expect you to know what you're schedule is going to look like 6 months in advance, and you can only do your best to be at the appt. flexibility should be provided instead of an $80 fee.