ComplaintsforPower Products Unlimited, LLC.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  May 16th I ordered a big order of 3500$ in parts. Everything but two of my shocks came in. I ordered a set of four and only 2 came in. I call and get transfered to a line only to be disconnected. I want my shocks as I paid alot of money for them. And the order as a whole.

  Customer response

  05/22/2024

  This was sent out in error, they completely handled everything correctly.  Please remove the review

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A friend of mine purchased a steering gearbox from diesel power products on 3-18-2023. The item arrived in my name and all was good. Diesel power products stated i had to return the core part at my cost. When i called them on the phone they said they would provide me a label to return the part never stating i would be the one paying for it. Maybe that was a mistake on there part. After sending me to collections for not paying for a label i agreed to work out a resolution and simply pay for a label instead of taking this to court per my attorneys recommendation. Since they said they would provide one to me over the phone i was not going to pay for a label that was said to be provided. Yes there website says i can purchase one, but when an uninformed employee says they will provide one i will gladly choose that route but that was not the case clearly. After sending the core part in and confirming it was good and even paying more money for them to send it somewhere, they still will not cancel this collections account in my name after we worked out a resolution and everything was taken care of which i have documentation to prove as well. I would simply like this collections account to be canceled since a resolution was agreed upon.

  

  Business response

  04/11/2024

  Coty,

   

  Thank you for ordering with Diesel Power Products! Thank you for returning your core. It has been received. We have contacted the collection company to cancel collections on this item. Please contact us if you have any questions. ************** Thank you. 

• Initial Complaint

  03/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a mount 10 days ago. I reached out 5 days ago and asked why my order wasn't shipped and got excuses. I asked for a refund and they said it already shipped. They provided a tracking number for someone else's order which was great till it was delivered to another state. When I reached back out they said they would get the right tracking number and update me. I get an email saying it went out today. Here we are 10 days and it's being shipped again. When I told *** to just refund my money she said she couldn't cause it shipped. Terrible customer service. I would buy from ***** before this company. You'll get your order faster Manager makes excuses and deletes negative comments. That's awesome ??

  

  Business response

  04/09/2024

  Thank you for reaching out and we apologize for the issues with your order. We have not tried to make any excuses, we were relaying to you the reasons your order was not shipped correctly. 
  
  You had requested to cancel the order and at that time we found out it had already shipped and it could not be canceled. 
  
  Unfortunately, it shipped to the wrong address. When you contacted us to check on the order and we realized the error, our customer service representative made it a priority to have another one shipped the same day. She neglected to double check if you wanted a replacement. When you stated you didn't want a replacement, we were able to get your order canceled as it had not shipped yet. Your order was canceled in full on March 20th. 
  
  
  Again, we apologize for the inconvenience. 
  
  
  Thank you. 

  Customer response

  04/09/2024

   
  Complaint: 21462821
  
  I am rejecting this response because: the manager I spoke with was extremely rude and only made excuses. Even tried to argue instead of coming up with a solution. After I tried reaching out to the owner the same manager thought it was a great idea to call me again to try and start up another argument. Not sure what kind of business this is but it's probably the worst custom service I have ever received in my life. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  they **** dont order from diesel power sports they are good at getting your business not keeping it, shipping was rude with me when I called to check on my order I placed a week ago that still hasnt even shipped. I get i selected the free shipping after paying ******* id expect a little courtesy in a conversation. they where very rude and didnt show much ap as me being there customer. I dont have time to wait a week and other non sense of cancellation. bank refunds but Ill never order a thing from these people again and hopefully others get this hint too.

  

  Business response

  02/23/2024

  *****,

  Thank you for ordering with Diesel Power Products! We apologize for the negative experience you had with our company. 

  Our customer service manager attempted to reach out to you to go over your concerns with our team member and left a message to call her directly, but she has not heard back. 

  We pride ourselves on our customer service and the ability to communicate with our customers when they have any concerns with our service or their purchase. 
  
  Looking over your order, you chose the free shipping which does not always include tracking, however when we receive tracking we will issue it to the customers. We have recently had a warehouse move and some items have taken a bit longer to ship than normal, and I show your order delivered on time within the 6-10 business days with free economy shipping. 

  Thank you. 

• Initial Complaint

  01/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 12/12/2023 I placed an order for dyna track free spin hub conversion for a ***** f super duty series. Since ordering Ive talked with **** and ******** both have looked into my order and about 2-3 weeks after placing order the package was resent due to error with the warehouse. I was told it was shipping January ********* still have not received the package. Ive called multiple people asking for information. I was told *** picked up the package but after talking with *** it still doesnt show its been picked up. This part is for my main work truck and for 5 weeks Ive lost work because of this issue. I can not get an answer where my package is and I cant wait any longer. On 1/12/2024 we went into *** and they printed out a form showing a label was created but they have no possession of the package.

  

  Business response

  02/02/2024

  ******,

  Thank you for shopping with Diesel Power Products as well as taking my calls and emails. The claim had been approved for the replacement, however Dynatrac needed to build the kit. They shipped the replacement on 1/29 and it was delivered on 2/1 with ***** tracking number ************. Again, we apologize for the inconvenience.  Thank you!                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    

• Initial Complaint

  01/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a gearbox and accidentally ordered a 2 wheel drive instead of a 4 wheel drive one. *** worked with me to get me to buy a return label, and I sent in the 2 wheel drive gearbox, along with my original gearbox as a core, with the intention of receiving that return, and turning around to buy the correct gearbox. Have not heard back from anyone from the company. I have called numerous times, I have sent email after email, and no response. The return was delivered to the business on 10/9, and no email stating the received the return or anything. At this point, I have waited almost three months and have not received any communication on anything. In fact, it seems like Im being avoided, and this is getting to be ridiculous. Would like a refund issued along with my original gearbox returned. P

  

  Business response

  01/23/2024

  The customer had ordered with a different company, Offroad Power Products, which is no longer in business. We were able to reach out on behalf of the customer and had a core mailed to the customer from RedHead and a check was issued for his return in the amount of $382.66. Thank you. 

  Customer response

  01/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  09/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Went onto diesel, power products website looking for 50 state legal performance parts. Found they had a section for 50 state legal performance parts. Ordered an intake, fuel system and an edge juice with attitude that was said to be 50 state legal. When it came to smog my truck, it did not pass because it had an illegal tuner on it. I had contacted diesel power products. I attached screenshots of the salesman and what he said. And on the return policy it says the product cannot be installed or unboxed but when I bought the product it was supposed to be 50 state legal and they shipped it to my house in **********. All I want is the ship this programmer back and get refunded my money even after it has been installed in the vehicle because it shouldve never been sold in ********** and it should never have been sold, claiming it is 50 state legal.

  Customer response

  09/20/2023

  Hi this is ****** regarding the complaint number 20629193 soon after I got your email they emailed me stating that they will be issueing a return label to refund me fully thank you 

• Initial Complaint

  11/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order back in April 19 2022 order number ****** which included a HOLSET REMANUFACTURED STOCK REPLACEMENT HE351VE VGT TURBO 07.5-12 6.7L DODGE CUMMINS I installed the parts and was out on a trip and had a failure with the turbo and had to tow my truck and trailer home. I sent the turbo in for warranty work and was told it was sooted up and it was fine, got it back and reinstalled it on my truck and had the same issue this is now July. I diagnosed and found a failed turbo actuator and and replaced it. I contacted the company for reimbursement for shipping for warranty repairs that didnt fix anything and the new part. After contacting them I was told they would reach out to the manufacturer and get back to me this was on 8/8/2022. I have now tried to contact them for an update by email and calling in, no one has gotten back to me or even given me an update. Im out over 1500$ for something that had a warranty on it

  

  Business response

  12/05/2022

  Hi *******,

  So sorry about the issue with that turbo actuator and the communication issue. We have spoke to the manufacturer on that warranty and can certainly get it sent back to them for inspection. Ultimately they make the call if the product is covered under warranty. But we will express to them the urgency of the matter and do everything we can to get that taken care of for you. But I can't force them to warranty it and if they decline it I can't refund you. They share the same concern that we do with you telling us the board was contaminated with coolant since the only way that can really happen is if the actuator is taken off and the coolant wasn't drained. My warranty department will be reaching out to you with some return information to get that sent back. I apologize for the inconvenience. 

  
  ***** ********-Sales Manager

  ************
  

  ********************************
  

• Initial Complaint

  09/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 12/02/2021, I ordered "BD PERFORMANCE STAGE 3 R900 *********** INJECTOR PACKAGE 04.5-07 5.9L DODGE CUMMINS" through Diesel Power Products for a total of $4,230.65. Less than ***** miles after the part was installed, it failed. Went through the lengthy warranty process (RMA ******) just for them to state its "Possible cause contaminated fuel used". The warranty does state that contaminated fuel will void the warranty, and though I find that to be highly unlikely as the fuel tank had been drained and a new filtration system was installed at the same time this part was installed. This is not my complaint, they are trying to charge me an inspection fee now that I have asked for my part back as is. there is no mention of this fee in any advertising or paperwork, including their warranty statement. it seems retaliatory to impose a fee because I did not buy another pump from them. they have not attempted to resolve this issue. *********************** is the customer service rep I have worked with.

  

  Business response

  08/04/2022

  [BBB transcription via email]
  
  

  Hello,

  
  

  We received a letter in the mail addressed to our company (BD DIESEL & AUTO, LLC) about a complaint filed against our company. The only problem is that it isn't our company, the company that it should of been filed against was BD Diesel Performance. We do not have anyone who works here by the name of *********************** as well as we are located out of ******, **** in ***************** not ****** where this company is out of. We have been confused with this company before and actually had to go through trademark/patent process to get a dba (****** Performance Diesel) to avoid confusion with this company. Any questions let me know, feel free to contact me at the numbers listed below.

  
  

  Thanks,

  
  

  *************************

  Accounting Clerk, BD Diesel & Auto, LLC

  Office: ************

  Cell: ************

  

  Business response

  09/13/2022

  ******,

  We apologize for the issues you are having with your BD injection pump.  As the retailer we are not responsible for warranty decisions from the manufactuer. All inquiries regarding warranties need to go directly through the manufacturer, BD Diesel. The customer service rep you have been communicating with is with BD Diesel, not us. 

• Initial Complaint

  07/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  April 6, 2022 I purchased a replacement turbo for my 2018 Dodge Ram from Diesel Power Products, ******* **. On April 25, 2022 I had it installed by a professional garage, Diesel and Offroad Authority, *********. I picked up my truck on April 29, 2022 and drove it 37 miles when the turbo failed. I had to get a tow and have it towed back to Diesel and Offroad Authority. They determined the turbo failed and when it did it pushed oil into my *** system which ruined that. On April 30, 2022 I called Diesel power products to let them know the turbo failed. They advised me to return the turbo and they would inspect it to see what caused it to fail and then determine if I am due a refund. I tried to purchase another turbo from them but they were currently out of stock. I had to purchase another turbo from Sinister Mfg ********* **. I called Diesel Power Products and spoke with ********************* who advised me that the *** is saying that the turbo failed due to the installer not lubing it before installing it. They would issue a refund of the turbo but would not cover the cost of the tow, the 2nd install, replacement of the *** system, and the return of the damaged turbo. The first turbo cost $******* which was refunded. Several phone calls and emails to ********************* to see who is responsible for refunding me $5544.42. The Mfg of the turbo denied that it was the installer that caused the damage. Diesel Power Products is pushing the blame on the installer. I sent a certified letter on June 29, 2022 to ********************* letting them know that if I did not hear from them with in a week I would be taking the next steps needed to get my money back. Cost Turbo- Diesel Power Products ******* Install 1st Turbo ****** Tow ****** Shipping return of 1st Turbo ***** Purchase 2nd turbo ******* Install 2nd turbo and *** *******

  

  Business response

  07/28/2022

  Customer has advanced to legal action. We have tried everything we can to get the manufacturer to consider a labor reimbursement. But they are stating and are holding fast to their initial warranty analysis that the turbo failed due to lack of lubrication/install error. Therefor, no labor is to be paid by the manufacturer. And it is stated on our website in the Terms and Conditions that Diesel Power Products is not responsible for Labor time as well. The manufacturer extended a goodwill credit even though the failure was not a fault of the turbo. Any further questions can be directed to our Sales Manager.

  Sands ********

  Direct Line ************
  
  Email ********************************

  Customer response

  08/03/2022

   
  Complaint: 17561777
  
  I am rejecting this response because: 

  In follow up to Diesel Power Products response to claim ID ******** we have not advanced to legal action. If this claim cannot be resolved at this level which is our preference this would be the next step. Currently what is being requested is a fair resolution and does not cover all the damages incurred from the defective part. If the next steps are needed to resolve this claim the full amount of damages, lost business revenue, wages etc. will be pursued in addition to. We purchased an ADP turbocharger from DPP in good faith that failed in less than 45 miles. *** product was defective and failed and we would expect DPP to stand behind the products they sell. This is unfortunate for all parties involved but with all due respect the issue between DPP and the manufacturer is between those two parties. *** manufacturer claims that the turbo failed due to an installation error is false which has been verified. *** turbo installation was performed by a qualified installer who will state exactly how it was installed and has also had a conversation with the manufacturer which resulted in a different position from the manufacturer after their discussion. This is clearly a case where everyone is working extra hard to not due the right thing and stand behind their products and maintain a good reputation.
  
  
  Sincerely,
  
  *************************

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