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Social Media Marketing

AlumniClass.com Inc

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for AlumniClass.com Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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AlumniClass.com Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/25/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company basically sells you a "dead" register of former alumni classmates. Classmates that have discontinued their subscription to this horrible company, so therefore another member is unable to message them and receive a reply. One listed member has been dead for over three years, however this company gives the allusion that these are active members. I have written to the company twice asking for an active member list for my alumni without answer. This company should notify a person upfront how many members are still active PRIOR to accepting membership fees. This company should be investigated by state attorney generals for potential fraud and removed from the internet.

    • Initial Complaint

      Date:02/12/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amount paid to the Alumni Company was not authorized by me.

    • Initial Complaint

      Date:01/16/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $30.00 to upgrade my subscript to AlumniClass.com (2109) - **********************************************. I did not want to use a credit card to pay their fee so I sent a personal check.The check (# ****) was cashed but my subscription was not upgraded. They have not responded to several email messages sent to them regarding this matter. I have to conclude that this is not a reputable business.

      Customer Answer

      Date: 01/27/2025

      Dear ******, The Company: AlumniClass.com Inc did not provide a refund but they did provide access to their service.

      This is what I originally wanted so Thank you for contacting them. I consider this issue resolved.

       

      Best regards,

      ***** ********

    • Initial Complaint

      Date:10/17/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 25, 2024, $30 was charged to our **** account by ******************************************.. It was not the **** card I use for my legitimate "Classmates" account. So, I don't know how they even got that **** card #. The Scam reference # is ***********************. I did call - no answer. I emailed - no response. I want the $30 back and not to ever charge me again.

      Customer Answer

      Date: 11/07/2024

      I did receive a credit for $30 from AlumniClass.

    • Initial Complaint

      Date:06/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I logged into my on line banking and saw a 30$ charge from alumni class site in **********. Noticed when doing a search that it is a well known scam that people have repeatedly reported. I called my bank and froze my debit card as it had been compromised. I have not had contact with this site and did not authorize the transaction. I filed a claim and I will likely be reimbursed, but this so called business got the money and there have apparently been no consequences. My question is why are they getting away with this?

    • Initial Complaint

      Date:02/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received my credit card statement and you charged me $30 to renew. I got no noice about this. I do not want to renew and Id like you to credit my account for this charge. Also cancel my account. Thank you

    • Initial Complaint

      Date:01/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The buisness charged me $10 for something I never signed up for wothout any type of confirmation or email sent to me. I woke up at 6am to a random charge for something that I have never even signed up for!

    • Initial Complaint

      Date:11/24/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every year for the last 3 or 4 years, around this time, this website has charged me $20 for a membership fee that I definitely did not sign up for. Today, 11/24/23, they tried it again. I have always had to dispute with my bank & get a new card. Luckily, I made sure to have my bank block them completely from accessing my funds after last year's dispute. They didn't get anything this time, but obviously this issue still hasn't been chopped at the root. I have no clue how they got my account information, but I want them to dump and burn it IMMEDIATELY. I'm tired of them doing this and it's a huge security risk. I can't just dump my account altogether, they need to be shut down at this point. Now I have to get on the phone with my bank, yet again, to make the fraud department fully aware of this year's attempt.

    • Initial Complaint

      Date:11/20/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized charge on my credit card every month. I never signed up for a memebership

    • Initial Complaint

      Date:11/06/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date of transaction nov 06 2023. I bought a membership on their website thinking I would be able access old high school photos of me and my friends. At a quick glance the site seemed legitimate. It had some names of people that I went to high school with but it didn't have any pictures. The website also portrayed that they had information on the highschool that I went to and that once I paid I would be able to access school photos. I thought the pictures were hidden until I paid them. Once I paid them they had no information or pictures on the high school that I went to. I used my credit card and now I am worried they will bill me when ever they want to. After 1 minuet of paying the site I noticed the site had 0 pictures/information on the highschool that I went to. Then I immediately locked my credit card and requested and new card so that they could no longer bill me. I'm under the suspicion that this website is some type of scamming website from another country so I quickly reported my credit card as lost so that they can't bill me any further.

    AlumniClass.com Inc is NOT a BBB Accredited Business.

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