Complaints

This profile includes complaints for Community Health Association of Spokane's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Community Health Association of Spokane has 18 locations, listed below.

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  Community Health Association of Spokane

  611 N Iron Bridge Way Spokane, WA 99202

• 

  Community Health Association of Spokane

  5921 N Market St Spokane, WA 99208-2484

• 

  Community Health Association of Spokane

  401 S Main St Deer Park, WA 99006-8238

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  Community Health Association of Spokane

  844 6th St Clarkston, WA 99403-2013

• 

  Community Health Association of Spokane

  12824 W 12th Ave Bldg C Airway Hgts, WA 99001-9408

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -I established w/********* ***** 6/21 for nutrition support. I have gastroparesis, an eating disorder history, dehydrated, unable to eat enough. Compact nutrition drinks can be ordered by any medical professional, we cant get ahold of my GI specialist. She noted on visit summary shed touch bases w/my GI ************** -On 7/26 she hadnt reached out to my GI or dietician but shed do a referral to CHAS dietitians so they coordinate w/mine. I reiterated above health concerns. Nutrition surveillance was added to my health summary list which never happened -The referral was wrong, I said CHAS dietitians are to work with mine. She said well do you want this referral? I said no I need you guys to work with my dietician. On 8/14 they were still confused -I called CHAS 8/14, 8/19, 8/23, 9/3 re my care, 8/17 for patient advocate, & sent messages in portal -Stephanies treatment notes werent followed by her or anyone at the office repeatedly -**** tried twice to pass me off onto eating disorder services after telling CHAS three times I have that I need nutrition. She resorted to psych referrals to avoid care -My dietician sent communication 8/26 to ******* & received no reply -**** denied the above was received 9/3 and wont coordinate with my dietician out of her scope. Its her right but when I asked if shed help advocate & reach out to my specialist to step in as Id been waiting two months she wont as Im only here two days a week, so if you want to establish with the new doctors coming in the month you can-I escalated a grievance on 9/4, they dont help and said on 9/13 the clinic administrator attempted to call last week but was unable to leave a message but CHAS left a message 9/9 for a referral, 9/10 for lab results, 9/13 for a referral, so they lied -I want a refund of my 6/21 &7/26 copays and cancel the invoice for 9/3. I did NOT get the care that was officially noted in visit notes or in my clinical health summary as receiving nutrition surveillance

  Business Response

  Date: 10/25/2024

  Hello,

  We apologize that we have not been able to reach this patient when we have reached out by phone to address her concerns.  We do our best to communicate expectations appropriately with patients and are sorry that ******** experience was not what she was hoping for.  CHAS Health is happy to issue a courtesy adjustment to ******** outstanding balance with us as a sign of good will.

  Thanks and best wishes,

  ******* *****

  CHAS Health

  Customer Answer

  Date: 10/25/2024

   
  Complaint: 22388330
  
  I am rejecting this response because:
  
  An adjustment to remove the balance for the appointment on 9/3 is appropriate, thank you.

  The issue of the other two copays that were already paid were not acknowledged.  I would like a credit back for the two copays for the appointments on 6/21 and 7/26, considering CHAS own notes and plans they made for my care were not followed at any point, nor a plan for continuity of care made so it could be addressed.  

  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/05/2024

  While we are apologetic that this patient didn't feel that their expectations were met in the care that they received from CHAS Health, we will not refund the payments for services dating back from earlier in the year.  We wish them the best in their health and wellness.

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22388330
  
  I am rejecting this response because:
  

  Your response of While we are apologetic that this patient didn't feel that their expectations were met in the care that they received from CHAS Health is purposely ignoring the fact that CHAS Healths providers didnt actually provide the care they charted and recorded for the visits, and I paid a copay for.  This refusal to acknowledge there is an issue with clinicians not following their own treatment plans, then and an attempt to reduce it to a my feelings problem is inappropriate.  I would like those copays refunded on principal, as the care was not actually provided repeatedly even after it was brought to CHAS employee attention repeatedly.  This is not a feelings issue.
  

  On 6/21/24- I verbalized in appointment to ********* I needed a medical provider to order nutrition support.  She said she would reach out to dietician to hear her plant, so ********* charted that if I signed an ROI theyd reach out for records with my GI and Dietician.  This did not happen.

  On 7/26/24- I asked if shed contacted my dietician.  ********* said no, but that shed place a referral in to CHAS dieticians for nutrition coordination.  She also charted that this referral would be for CHAS Healths dieticians to coordinate with mine (******* ******).  This was processed wrong, despite me alerting staff multiple times up through Sept that I just need someone to coordinate with my Dietician, no one was able to fix it.  My doctor then left, and CHAS didnt provide any continuity of care.  If its charted that there would be coordination, why would CHAS not have a responsibility to do this? 

  ADDITIONALLY on 7/26/24 its entered on my Conditions that there was dietary management surveillance.  Which never happened, and would later be absolutely refused by **** (but as she said she only works two days a week, so CHAS staffing issues are my problem).  Again there not being interim medical care between your providers after they were unable to figure out their own treatment plans was not my feelings fault.

  Im patient with medical providers because I know medicine is so impossible, but this is months of constant issues in care met with gaslighting and a lack of responsibility at an office level, then a formal escalation level, and now during a Better Business complaint.  Can someone just make it right, refund the two copays that were wasted, and clear the last invoice please?  Truly its the least you can do, as there was no capability by clinicians to even do what was charted in their own system.  Additionally are CHAS clinicians not expected to actually follow their own treatment plans?  Can someone just make this right so we can all move on please?

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb, 22 2023 I went into the Chas Dental Clinic to get my first molar on the left side of my mouth pulled. Prior to that I went in the clinic for a consultation and was told that I just needed to make sure I didn't get a dry socket. I did sign the consent but the consent stated on there that the provider went over it with me. *** who is ****************** did not go over any of the risk that could happen with pulling a top tooth, only the dry socket. It took longer then normal according to the provider to pull the tooth. ****************** stated that it was a deep pulling. And as soon as he pulled the tooth I could feel pressure in my left nostril which I let him know immediately. He still said nothing about my sinuses being in danger. On the consent form that we did not go over it mentioned that pulling one of the top teeth could lead to sinus problems and more surgeries. A few months past and in the summer months I had to go into the ** due my sinus really bothering me. *** ** doctor stated that I had a sinus infection and said I needed to flush my nose every day for a week. After the week it did not get any better so I went back to the ** and they gave me antibiotics. After taking the medicine, my symptoms got worse. I started to notice mucus in my mouth, and it seemed to be coming out of the spot where that tooth was pulled. So now I was have problems breathing, a lot of pressure in my nose and head, also mucus draining down my throat and in my mouth. I made a appointment with Chas Dental and went in on Oct. 4, 2023 where they confirmed I had a hole in the spot where my tooth was. Also the my sinus were damage and now draining in my mouth. Chas told me that there was nothing they could do because I sign the consent but the consent stated the provider went over everything with me and he did not. I have had to spend over ***** dollars and two surgery's later trying to get my sinuses fixed and it is not fixed. I have been in pain and can't breath since the tooth was pulled.

  Business Response

  Date: 02/06/2024

  Hello!  We have connected with this patient and are looking forward to connecting her with the resources she needs.  Thank you!

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the ***** on *****. We have a community health site that means every other Tuesday.The male native worker with this science spent twenty four hours playing a tip describing how to disfigure to abuse white people. I have suffered violation of privacy rights and discrimination. Because I'm a Caucasian miniature I am being ignored. I am fact to have blue eyes and blonde hair. I am asking that it cease. I have a right to live in peace and not be racially discrimina it in because you've decided to employ this man or this company to be employed. And to truth caucasian people Basically discriminating against the community. If it doesn't stop and if I don't get the people actively involved. I am seriously looking into filing a complaint with civil court. Please make the discrimination stop.For the last four months this service worker has been caught slandering disrespecting gossiping about *********************** who lives at this address ************************ #*** Spokane,** ***** Which is where the site is at.

  Business Response

  Date: 06/16/2023

  CHAS Health does not offer any services at this location and we believe that the complaint is possibly meant for another organization.  We called and asked this community member to share her concerns with the property manager of the complex to get her feedback to the right place.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Provider ***************************** -7/29 for ************************************** annual preventative visit -8/4 for *************'s annual preventative visit -$17.16 for 7/29 visit + $17.16 for 8/4 visit. $34.32 in total. We went to Chas for annual preventative visit.Later, we received bills for the visits. Our insurance covers annual visit for 100%,so it did not make sense. When I called Chas, they told me the well visit turned into "diagnosis" when we answered questions doctors asked without our knowledge. The questions that were asked including the reason for a prescription request, well being, and how pregnancy is going (for ******.)We simply answered what doctor asked us and we would not have responded to the doctor if we knew it was going to cost us extra. It is immoral and unethical.Also, the provider's name does not show on 8/4 visit insurance claim and it shows a wrong provider on 7/29 (images attached.)In addition, the provider did not provide proper care. She refused when ***** asked for a blood test (for preventative purpose.) Also, she did not want to discuss preventative matter when ***** mentioned his family had a colon cancer.This facility charged extra for well baby visit in the past without our knowledge. They told us it was the problem with our insurance side, but we found out the facility's billing code was office visit instead of well baby visit. Hence, we had to pay out of pocket. The facility was not willing to resolve.

  Business Response

  Date: 08/31/2022

  CHAS Health has connected with this patient who wishes to resolve their concerns privately.

  Customer Answer

  Date: 08/31/2022

   
  Complaint: 17758978
  
  I am rejecting this response because: they told me they were removing the charges. However, I still see charges on both my wife (******) and my accounts. I will accept the response as soon as both charges are truly removed and gone. 
  
  Sincerely,
  
  **********************************

  Business Response

  Date: 09/23/2022

  Final resolution has been made to the patient's satisfaction.

  Customer Answer

  Date: 09/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************************