Complaintsfor16 Cents, 3 Shoes & 5 Socks

• Initial Complaint

  08/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last month my son purchased a sectional couch. He shopped one location of this business but because of high pressure moved to another location to give them a second chance. He purchased the couch at this second location and chose to finance it. He was not told that financing meant the issuance of a credit card. When this was discovered, he went back and questioned the sales person whose response was "I never thought to tell customers that". Seriously?! My son chose to carry this large sectional home in his truck and with his wife's help they got it into the house. Shortly afterward a large staple was noticed protruding from the lower back of a section. It was noticed because of the damage that it had caused to their wall. He called the store and was told a claim form would be emailed which it was. Ultimately the sales person said that my son had to return the couch himself since it was not delivered. He was asking for a repair or delivery of the one piece that needed repair. The sales person told him repeatedly that the couch was "built by humans so mistakes should be expected". When the salesperson called regarding the warranty my son was told nothing would be done to help him. My son asked if the replacement piece could just be delivered to the door and he would find a way to get it in the house. The warranty did not mention the fact that if the couch was not delivered initially, the replacement piece would not be delivered. My son was looking at purchasing several rooms worth of furniture from this store but they have proven that they only care about their profit margin. They don't care about the true meaning of customer service.

  

  Business response

  08/27/2024

  To address your concerns:
  The complaint was submitted by your mother, who was not present at the point of sale. You personally completed the purchase and signed up for financing through Synchrony, indicating your acceptance of the terms and conditions.
  At the point of purchase, you opted not to pay for our delivery and set-up service and chose to transport the sectional in your own vehicle. We did offer delivery assistance for $169, which you declined. Additionally, we offered to swap the piece for you, but you chose not to bring the item back or pay for delivery.
  The staple you mentioned is a standard part of our shipping process and can be easily removed. This is typical in the industry and does not indicate any defect with the furniture.
  If you have any other questions or concerns, please let us know, and we will assist you within our policy guidelines.
  Best regards,
  16 Cents Corp
  *********************************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In Sept. 2023, I purchased a bedroom set which consisted of their top of the line mattress and boxspring. Slso a headboard, frame, dresser with mirror and 1 nightstand. I also purchased the warrantee insurance, a mattress cover, delivery and set-up of all furnature. At the time of delivery, my house was under construction and the workers didn't have enough room (so I was told), to set up the frame for the new bed. There was also a delay, as 2 of my family members had *****. I asked the workers at the time if they could return later to finish the "set-up" and I was told, "no problem. Just call whenever you are ready". I only live 6 blocks away from their northside location. Fast forward: I called and talked th the *** (also the one that sold me the set), explained this situation that the bed-frame had not been set up and I was ready to have this done. He told me that he would have to consult with the owners in order to have this done. I NEVER got a call back... Weeks later I called again and got the same ***. When I asked him why I hadn't heard from him he said "He forgot". During this conversation, I inquired if I could purchase the matching dresser and 1 more nightstand. I explained I would need again a delivery and set up, which I was willing to pay for, hoping they would also set up the bed if I paid another set up fee. Again, he told me that he would have to talk to the owner and he would call me back. NEVER, got a call. NOW ~ I finally opened the mattress plastic and noticed the bad was completely ripped along one side. Meaning. it wasn't encolsed for protection, when they brought it to me. This $900.00 matress is infested with BED BUGS. I'm not sure of the boxspring. It is properly sealed. I am a senior. Thisis why I need delivery and setup and don't mind paying for that service. My credit is excellent, my payments always on time. I could have gone anywhere to buy this furnature, but I chose the "small family business", to give my money to...

  

  Business response

  07/18/2024

  To whom it may concern,
  I am writing in response to the complaint recently filed against our company. Below is a detailed timeline of events pertaining to the customer's interactions with our services:
  Customer Purchased on 08/05/2023
  Delivery on 8/29/2023: The customer's residence was under construction at the time of delivery, and the specific area designated for furniture setup was not prepared. Our delivery team did not confirm a return visit for setup due to the incomplete condition of the space. The customer acknowledged receipt of all purchased items by signing the delivery receipt.
  Regarding the claim of discovering bed bugs in the mattress 10 months later: We maintain rigorous quality control procedures to ensure all merchandise leaving our facility is delivered in impeccable condition. It is highly unlikely that a mattress with a torn bag and bed bugs was dispatched from our business.
  On 6/2/2024, the customer contacted us to inquire about purchasing additional bedroom furniture via phone. Our diligent sales associate promptly attempted to return the call, sent text messages, and also emailed the customer multiple times but received no response.
  Subsequently, we made several attempts to contact the customer on the following dates and times: 7/11/2024 at 10:30am, 7/12/2024 at 1:52pm, 7/13/2024 at 6:20pm, and 7/15/2024 at 3:20pm, all of which went unanswered.
  We categorically refute the allegations made in the complaint regarding our business practices. Providing exemplary sales and service experiences is the cornerstone of our operations.
  
  

• Initial Complaint

  08/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Broken legs on table brought at ***** e ******* When table was loaded in my trailer the legs spiltThe lady at the store said she would get new legs Call couple months later said not in yet said they would call 5 moths later I called How they said send photos I sent photos how wont return my calls the last preson I talked to was ********* paid over four hundred for table and four chairs

  

  Business response

  08/03/2023

  We are working aggressively to resolve this issue now that it was brought to my attention. We unfortunately had a breakdown with this customers problems and are in fast motion to make it right by him. We appreciate what we can learn to be stronger in the future and better serve our customers. 

• Initial Complaint

  04/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a couch and a dresser from here with $500 dollars down, and the rest was financed through snap financing. Two days after signing paperwork and hauling the furniture home, I received a call stating that the sales person messed up on the paper work and that I needed to pay an additional 500 dollars or they were going to come to my house and take my furniture. I went through my bank statements, the invoice I signed, and my finance agreement, and the totals on each all matched up to the original agreement. After rude interactions with a manager (****) I requested that I be transferred to his manager. At that point I received a call from the owner of the company, and was instantly accused of being a "thief", and "dead beat" and a "piece of shit". He could not explain to me where this mysterious 500 dollar charge came from, instead saying that I was financed for 500 dollars less than what I was actually financed for according to my finance records.

  

  Business response

  05/01/2023

  The customer had gone into the store and made a purchase per invoice #***** on 04/16/2023 in total of $2,263.19. The Customer paid $500.00 down on his credit card and financed a total of $1,263.19 and has a remaining owed balance of $500.00. When the mistake was discovered, we reached out to the customer to explain that the associate had entered the wrong amount on the financing and we needed to re-write the lease for the correct amount. At this point the customer became very hostile toward the staff.

  The owner then called the customer to explain what had happened and even text him the explanation with the receipts and the funding balance. At this time the customer said to come take the furniture back and reimburse him his money. The owner agreed to that demand and had the warehouse manager call to arrange the pick up. The warehouse manager attempted contact at which point the customer stated that he would not allow the furniture to be picked up. 

   The mistake was on the part of the sales associate and that had been explained to the customer from the beginning. 

  As per the invoice #***** totalling $2,263.19 reflecting the $500.00 credit card down payment and funding report for $1,263.19 from the finance company that have been provided in attachments, the customer had a remaining balance of $500.00

  The customer uploaded a lease document that shows the total invoice of $1,763.19 with a $500.00 down payment and is not understanding that the balance of the invoice he received is $2,263.19 and the total funded was $1,263.19.
  Due to the $500.00 owed balance that the customer has refused to pay, the extended warranty has been cancelled totalling $318.28 with tax included, and the sales associate is paying the remaining balance owed of $181.72.

  Customer response

  05/01/2023

   
  Complaint: 19959321
  
  I am rejecting this response because:
  
  
  

  This document I just added is my signed lease agreement with Snap financing proving that I am being charged the full amount of the invoice. If there is a miscommunication between snap and 16 cents, that is not my fault. Also, I have contacted ****** with snap and she says that her and the merchant are getting it figured out and that I have nothing to worry about

  
  *******************************

  

  Business response

  05/12/2023

  I am including the email as an attachment that the company received from Snap Finance in regards to the customers funding that shows that he was funded through Snap for the amount of $1,263.19.
  As explained in the previous response, the total of the invoice was $2,263.19 with a $500.00 down payment from the customer which left a balance of $1,763.19. 
  Snap funded $1,263.19 which left a  remaining balance of $500.00 owed by the customer.
  Snap has stated that they will be contacting the customer to also help explain this to him.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩