At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 60 W 2Nd Ave Unit 100, Spokane, WA 99201
- BBB File Opened:
- 4/2/2015
- Years in Business:
- 15
- Business Started:
- 10/1/2008
- Business Started Locally:
- 10/1/2008
- Business Incorporated:
- 10/28/2013
- Accredited Since:
- 4/6/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- SANESolution
- Yopti, LLC
- Business Management
- Mr. Jonathan B Bailor, Owner
- Contact Information
Principal
- Mr. Jonathan B Bailor, Owner
Customer Contact
- Mr. Jonathan B Bailor, Owner
- Additional Contact Information
Website Addresses
Customer Complaints
22 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
23 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Tracy O
06/13/2024
![](https://m.bbb.org/prod/ProfileImages/1c328d22-d494-4706-a060-8e099b38dcd2.png?tx=w_46)
SANESolution LLC Response
06/14/2024
Hello ******************,
Thank you for your feedback. We apologize for any frustration you experienced with your order and return process. We take all customer concerns very seriously and aim to address them promptly and transparently.
To clarify, your original order was for $441.80. Upon noticing a duplicate product and the shipping charge, our team immediately refunded you $133.90, bringing your total purchase amount to $307.90.
Our records show that you returned 8 out of 9 bottles of the product without first contacting us to receive a Return Product Authorization Number (RPA#), which is a requirement of our return policy. As outlined in our Nutraceutical Refund Guidelines, customers must contact our customer support center to obtain an RPA# before returning any products. This step ensures that returns are processed efficiently and refunds are issued correctly.
Once you called in April of this year, you were issued an RPA#, and your refund was processed. However, we recently discovered that the refund transaction failed due to an issue with our credit card processor.
When you contacted us yesterday, we identified the failed transaction and immediately processed the remaining refund of $257.97 to your credit card. This amount reflects the prorated refund for the missing bottle that was not returned to us.
We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need additional assistance, please contact our customer support team at ************************************************************.
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