We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

R&R Heating & Air Conditioning, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Wes H

    Date: 03/24/2023

    I will echo some of what ************ said...I would not use this company, they charge ($90) to come out. The person taking my needs down made me feel good about having them come out. The tech was not knowledgeable about my system.The tech "troubleshot" my system and cleaned out the condensation drain when the issue is related to the gas pressure and/or burner assembly, which I paid for. It was later that day when the issue was seen again. I waited 2 days beyond that for them (R&R) wait to hear back from the manufacturer for help troubleshoot the system, meanwhile the issue got worse and worse and left my wife, mother-in-law, two toddlers and I without the ability to take a warm shower.Then on day two (Friday), I get told they might be able to come out on Monday, if they hear back from the manufacturer before then, leaving us without a shower thru at least the weekend. They don't record their customer service calls so their reps just hang up the phone on you and tell their managers it is due to the customer being rude. The customer service manager gets on the phone and didn't introduce herself and says she will talk to the dispatch manager about locking in support for me on that Monday and then call me back.I got a notification from my bank with a credit for the charges from them before I got a returned contact call from the customer service manager.I would be very cautious in your choice to use this vendor for your service needs.

R&R Heating & Air Conditioning, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.