ComplaintsforNorthwest Registered Agent, LLC

• Initial Complaint

  06/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I canceled my Northwest Registered Agent account on January 10, 2024, and I informed all my contactsof my new address. However, some people were still sending mail to Northwest, and I was still being charged $50.00 foreach document to access it. On April 19, 2024, I sent Northwest an email requesting that they cancel my service and cease taking mail on my behalf. The reply was, "We would like to ensure that any mail that is received on your behalf is still delivered to you, even though your services have been canceled." Unfortunately, that mail is locked and will cost you $50 to unlock without active service.A court filingthat demanded my presence in court was one of the letters that Northwest accepted. By happenstance, I learned about this hearing from another source, preventing the issuance of a bench warrant for my arrest. The fact that Northwest Registered Agent can take mail on your behalf without active service, charge a viewing fee, and destroy correspondence after 30 days should be illegal.

  Business response

  06/07/2024

  Hi ******,
  I hope youre doing well. First off, ** really sorry for all the frustration this has caused you. I understand how stressful dealing with important mail, especially court-related documents, can be.
  You canceled your services with us on January 10, 2024, but some mail kept coming our way. As your registered agent at that time, we had to accept and upload those documents, even after your cancellation, which led to the $50 fee to unlock them.
  When you reached out on April 19, 2024, asking us to stop taking your mail, we explained our obligations and the associated fees. To make things right, Ive gone ahead and removed the payment locks on all your documents, so you can access them without any additional charges.
  Additionally, to help you transition smoothly to your new address, were giving you a free year of service in both ************** and **************. This means you wont have to worry about those $50 fees for the next year, giving you more time to update everyone with your new address.
  I genuinely apologize for any inconvenience or stress this situation has caused you. Were here to support you and make sure this doesnt happen again. If you have any other questions or need further assistance, please feel free to reach out to me directly.
  Take care,

• Initial Complaint

  05/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Regarding filing the new business name, you assured me it would be First-*************** with a period after Corp. to indicate it is an abbreviation of the word Corporation.You were late to file, there was no communication, and I had to do more chasing as a follow-up. I paid on April 24th 2024 and was given these time lines *******:Processing Time: Approximately 9 business days ********:Processing Time: Approximately 17 business days ***********:Processing Time: Approximately 7 business days I want to be refunded the money I paid for the state registration, and you must redo the registration for the correction of the name

  Business response

  05/24/2024

  We would be glad to help out *****. We have attempted to call him multiple times over the past few days and have emailed as well.

  As a brief summary, NY puts the (.) at the end of Corp by default, WY Amendment with (.) at end of Corp has been submitted, once we get the WY amendment back the company name will be updated in the account to match the state and then we can submit the ** amendment.

  We have also submitted a refund request for the full amount he paid, which is can take up to 10 business days to process but has been initiated on our end. 

  We believe that this should resolve his concerns, but if there is anything else he can reach out to our support team and we'll do our best to help. Thanks,

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am extremely unsatisfied with my recent interaction with Northwest Registered Agents. I have been using them for years with my business filings. Recently I had them file for Texas and the wrong principal address was used on the form. When I requested that it be corrected they wanted to charge me money for their mistake. I cannot receive my professional licenses in ***** without this address being updated. They have cost me not only money, but great hardship. My principal business address should be *********************************************** How can we get this resolved??

  Business response

  05/17/2024

  We followed up with ******* to get this resolved and he confirmed on his end. Please ask him to reach out directly if there's anything else we can help with. 

• Initial Complaint

  04/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I reached Northwest Registered Agent Service to help me transfer the entity from one state to another. The outcome of it is below:1. ********* does not have a customer ********************** that would be available to assist. After calling them for 3 days, I understood that it was useless.2. I contacted them directly with the question if they have the information what is required for this entity in the state we are moving to. The answer was that ********* could not assist with the sales taxes and the payroll. But it was not the question. They are also incompetent. 3, If I cannot reach them, how the state will be able to reach them to send you any notice? You mostly will miss all deadlines and any notices forwarded to the Registered agent at ************* is a very low-quality service they provide. p.s. If ********* does not resolve the issue until the complaint is submitted on them, how can it be a reliable company?

  Business response

  04/10/2024

  This one is a little hard to pin down, but it looks like she was wanting to hire us to design her website and didn't need our help with filings. We would be glad to help resolve her concerns.
  

  Our senior team lead reached out and was able to ask some probing questions and did try to follow up by phone later in the day when she responded via email.
  

  Whereas we were able to leave a message for her in the morning before reaching out by email, we were directed to a disconnected line (twice) by the afternoon. She may have blocked our number.
  I'm still on the lookout for more details by email since she did respond there!

  Customer response

  04/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have used Northwest Registered Agents since March 2018, when I incorporated my business, First-****************************** Inc.Part of the services I subscribe to is mail forwarding for $50 per month.Any mail received at ***************************************************************** is forwarded to my local address, *************************************************. On March 14, 2024, my mail forwarding service was canceled due to non-payment seven days after the invoice was sent.All of my previous invoices were paid within thirty days, and I never had service canceled because of this seven day due date. When I attempted to add the mail forwarding service back to my account, I saw it was $20 per month. Surpised by the different fee, I asked a customer support representative when the price was lowered, and she said she could not tell me. Since I received no communication of this change and the customer support representative could not confirm when a price change occurred, I must assume that I overpaid $30 monthly from March 2018 to March 2024, totaling $2,160 in overpayments.Im seeking reimbursement of $2,160 payable to ************************ Consulting Attn: ************************* *************************************************

  Business response

  04/10/2024

  We have had our senior team leader working to resolve this issue with ******************. We agree that our communication with him could have been better, and are offering to refund the difference between what he paid and what our lowest rate during that time was. The refunds are being worked on with our accounting team currently, we are having to split the refunds between check and returning to original method of payment. We are not able to send a single check due to restrictions with our payment processor. Our hope is that this will re-establish trust in our services and allow us to continue our relationship with his company.
  
  

• Initial Complaint

  03/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company stole money from my account without authorization! I didnt ask for them to file anything to IRS for me, I have my own tax prep and have been using them for over 10 yrs now. Stole $400 from my account and now Im cant even get groceries for my family!

  Business response

  03/18/2024

  We set ****** up with a refund for his Annual Report and let him know via voicemail and email. We also let him know that he can remove ** on the *** and provided steps since we're still listed as his RA,
  
  If he prefers to continue using us, we can reconnect his service since he paid through 1/29/25 and we can ensure he's not signed up for automatic payments to avoid confusion in the future.

• Initial Complaint

  01/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Formal Complaint: Unauthorized Use of Company Information by Northwest Registered Agent LLC I am writing to file a formal complaint against Northwest Registered Agent LLC for the unauthorized use of our company's information. Our company, Obelisco Advisers LLC, has recently discovered that Northwest Registered Agent LLC , under the direction of **************** ************************* which is a client of Northwest Registered Agent LLC, has been utilizing our address, phone number, and email addresses without proper authorization to conduct business. Despite our attempts to address this matter directly, the unauthorized use of our information persists. Our attempts to resolve this issue amicably have been met with resistance, and we have already issued 2 cease and desist emails. However, the unauthorized use continues, compelling us to seek assistance from the Better Business Bureau. This unauthorized use represents a serious violation of our intellectual property rights and has caused disruption to our business operations. We believe that filing a formal complaint with the Better Business Bureau is a necessary step to address this issue and seek a resolution.We request the Better Business Bureau's assistance in investigating this matter and facilitating a resolution. Additionally, we seek the BBB's support in bringing attention to the unauthorized use of our information by **************** ************************* and the companies he represents as a client of Northwest Registered Agent LLC. We appreciate the Better Business Bureau's attention to this matter and look forward to a prompt resolution. If you require any further information, please do not hesitate to contact me at ******************** or ***************. Thank you for your assistance. Sincerely,********************

  Business response

  01/24/2024

  I've attached the communication from our corporate guide, including it here as well. 

  I first want to extend my apologies to you, since review of the prior correspondence from you as well as your legal team has illustrated numerous attempts to reach out to resolve this issue. You mention that you met resistance when reaching out to us for help, and I can definitely understand where you're coming from here. However, review of the correspondence from our end shows a series of misunderstandings and technical errors made without any intention to infringe upon any property or rights. It is my hope that the following explanation can be taken in good faith, and that it provides some reassurance of our steps to rectify the above described issue as well as what our role moving forward will be.

  
  To better explain the issue, it appears that we received a request to release two (2) companies under your management to a former client of yours, ******. We moved nine (9) companies associated with the account tied to your email at *************************** to a different account for your former client. From there, we recognized the error and promptly updated the account to include your contact details, and then moved only the two (2) companies to a separate account for ******, leaving the rest tied to your account. From here, we've taken every step to ensure that your information was limited only to your account in
  keeping with our Privacy Policy. No one else has access to the companies listed on your account, which include:

  
  **** EDUC SOLUTIONS LLC
  DIGITAL BOARD SOLUTIONS LLC
  BOUNDLESS CAPITAL LLC
  TFS Service Company LLC
  TOF Consulting LLC
  Recpam LLC
  CORE LINES LLC

  
  If these companies are no longer associated with you, we can definitely get them moved over to the correct account which is not associated with your contact information so that there is no remaining connection to your company. From there, you will no longer receive any notices for businesses which are being managed by your former client. I believe that this will solve the issue, since the only person who is currently authorized to act on behalf of these companies or view any information regarding them within our database is ********************* (***************************). Moving these companies to a different account will ensure that no one acting on behalf of these companies will be doing so under
  your contact information. I'd really love to make that switch over so that we can resolve this amicably, so please indicate whether we will need to move these companies to another person and we'll get that fixed right away!
  If you have any additional questions or concerns, please don't hesitate to reach out to us by email or phone. You can also request my direct help, and I'll be able to respond directly or provide a timely callback to further assist you.

  Customer response

  01/24/2024

   
  Better Business Bureau:
  
  The attached email was received today 01/24/24 from Northwest Registered Agent indicating the steps that were taken to resolve this issue and serves as proof of the resolution. 

   I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  *********************

• Initial Complaint

  01/05/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This business is not responsive They only partially and erroneously filled forms. 1 year ago, at first sign up it appeared phone contact was possible, but in reality it was just a runaround. They charged a lot for not completing and submitting forms. There web page autopoulated a few forms but incorrectly They were difficult to cancel They forced an illegal severance agreement to allow cancellation

  Business response

  01/09/2024

  Hi Arie,

  I am sorry for the way we have let you down as a partner. That is not the experience we want to give our customers and we'd like to make that right for you. I have one of our managers reaching out to you, ********, she will be providing you with a full refund for all services and we would just like to do what we can to help you move forward. 

   

  Customer response

  01/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/26/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Because Im between houses, thus involved in a major move between cities to get a new residence, I found it necessary to get a mail receiving and forwarding service. I only received 1 letter and one package since last May from this service. When it occurred to me I was not getting my mail, I emailed this company. They then sent me in circles as I asked to have a correct address to have my mail sent to; with numerous different replys from them listing different addresses to have my mail sent to. Its as though they didnt understand the English language! I finally realized Id been scammed, and this company was trying to get me to buy more products from them, while still keeping my non working mailing address. In other words from the very beginning the intent was to higher this company for more services, while providing a sham mailing address to me. When I asked for a refund they would only offer a $30 refund, stating that they had provided to me with a mailing address! Let me add again, a non working mailing address. I contacted my mailers that I was expecting mail from, who told me they had mailed items which had not been returned to them. So, i have had a non workable address all this time, and this company has kept me totally in the dark about this all that time since May 2023!

  Customer response

  12/30/2023

  This same company yesterday, took out an additional $149.00 off my card!!!!! After a woman named ****, called me by telephone on, ************, and claimed, she was putting the same amount, back onto the credit card used;  in making the original payment, ending in the numbers 146 . Supposedly back, onto my credit card!  Then taking more money off my credit card!!! Then, asking me to go on the BBB website, and claim, that the case was now resolved!!! HELP!!!

   

  Customer response

  12/30/2023

  The same company yesterday, called me, by telephone on ************, and claimed they were making a refund to me. **** was the woman who claimed, they were giving me a refund of $149. They then closed my mail receiving account down, and then took, an additional $149.00 off, the credit card, that was originally used, to open up a mail forwarding address!!!!. The credit card last digits being 146. Help!!! These people have scammed me out of an additional, $149.00 

  **************************;

  Business response

  01/03/2024

  We reached out to ******* and provided him a full refund and are looking at a better option for him and his business. 

  Customer response

  01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up for service to change my registered agent. A timeline was not shown during the sign up process. After I paid, my account page listed 120 days as the timeline for the switch to occur. The service I currently use as a registered agent is up for renewal in 30 days. After seeing that the switch wouldn't happen in time I called into the company and cancelled the service, within 10 minutes of placing the order. The order confirmation email was sent on December 18 at 12:02pm. I called in to cancel the order on December 18 at 12:04pm. I was told I would be refunded and nothing had been done on their end. Today, December 20, I received an email titled "Tell us: Did we get the order for Just One More Gaming LLC right?". I responded back to inform the company that I haven't received a refund or any information in an email detailing the cancellation. This is the response I received: "Hey ******!Hope youre enjoying your Wednesday so far, and are excited for the holidays.It looks like we submitted a rejection request to the state to try and stop this, unfortauntely we have to wait to see if they can catch this in time, and we'll be touch, if we're able to catch this we should be able to get this refunded, if not then we wont.Your filer should be in touch soon regarding this, sorry for the inconvenience.Please feel free to reach back out if you need absolutely anything else.Enjoy the rest of your day and week! :)Happy Holidays!!!!!"Despite calling in and speaking with someone within a few minutes of the order and cancelling, this company went ahead and submitted the change and are claiming the refund is dependent on whether or not the rejection request is successful. This company is attempting to scam me into going through with the registered agent switch despite cancelling the order.

  Customer response

  12/23/2023

  The company got back to me regarding the complaint in a timely manner. They offered to expedite my service and gave me a year free of the registered agent service. Id like to close the complaint. 

  Business response

  01/02/2024

  We have refunded this client and are working on finding him a better solution for his business. 

  Customer response

  01/02/2024

   
  Better Business Bureau:
  
  The company was helpful in addressing my concerns.  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩