Business ProfileforAutoNation Toyota Spokane Valley

We recently purchased a certified pre-owned vehicle. We were told multiple times throughout the buying process that the car would be detailed and completely clean and that a large tear in the drivers seat that was there when we bought the car would be fixed before leaving. Then the detailing department couldn't fit us in so we made a detailing appointment for 5 days after we bought the car and were told the tear in the seat would be fixed. We left the car for 24 hours and then were told they would have to fix the seat another time so we scheduled an appointment for a week later. Upon calling before this second appointment we were told they would be putting in a warranty claim for the seat which doesn't make any sense considering this tear happened from a previous owner and again, we were told repeatedly this all would be fixed before buying. After picking up our car from the "detailing" appointment I was shocked to see the work they had done. There were detailing chemicals still in door handles, cup holders, everywhere. Dog hair everywhere (from previous owners), stains on the ceiling and carpets (from previous owners), garbage shoved in cup holders, a disgusting mess, all from previous owners. We spent almost an hour of our own time re-vacuuming the car. We immediately called and asked to speak to the manager and were told that they would send us to the detailing manager who refused to answer his phone or call anyone back. We called a few days later again and were told that they would make sure "Al" called us back to which he still has never done. We have called service and asked to speak to a service manager, left a message and were never called back, called the front desk and asked to speak to the general manager, forwarded to AutoNation ****** and then told that the general manager wasn't available, could not explain why but they could provide us their email which I'm sure will also not be responded to.