Business ProfileforSunset Chevrolet Inc

If I could put zero stars I would. Every time I deal with the the Sunset Auto family it is a catastrophe. From the time I bought the vehicle in 2019 to now I have been misled or lied to. During the finance time they asked if I wanted to extend the the bumper to bumper warranty. Not buy a totally different one. Extend it. They ended up selling me a different warranty that was not bumper to bumper had a deductible and covered half the stuff of the one I was told I was extending. I am now doing the ******* mile warranty and when I called in May/June they said the price for the package deal for the ******* service would cover installing spark plugs but did not cover the purchase of them. This sounded weird to me. I had the service writer get clarification and he said yes they install the plugs as part of the $1,050 price fore the service but not the purchase of them. He then stated if the plugs are no the dashboard when we get it they will be installed.I dropped my vehicle off today and was originally be billed $225 for installing them now it is at $150. Low and behold they can't find the phone call they recorded when they said it would be free to install them. Plus their service writers lie about whether your vehicle is covered on the lifetime warranty or not. They will give warm fuzzy answers to get you to tow the vehicle there only to bait and switch. The service manager said How are they supposed to know. But the service writer I just talked to knew right off the bat 2019 Chevrolet Traverse ****** mileage service and the spark plugs are at ****** without even have to look it up. So when they say possibly I don't know get it in here and we will check on it. They know!I have asked multiple times to talk to the person above the finance person and the service manager as the departments just point the finger at the other department saying not us. As if this doesn't come from the top down. Even today I requested it. In 4 years no call.