We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Wrecking

B&R Auto Wrecking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Wrecking.

Complaints

This profile includes complaints for B&R Auto Wrecking's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

B&R Auto Wrecking has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      second incident , on 2-1-25 i bought a 97 honda accord driver side master window switch for a 2 door coupe i paid online on the company website 56.37$it was delivered to my place 4 days later and it was the wrong part it was for a 4 door hence wouldnt fit customers car so i immediately called b&r customer service and let them know once again that this was unacceptable and where did my part go they informed me that it was missing and instead of refunding my money they deceptively just sent me whatever they had instead of doing the right thing the gentleman i talked to again told no problem throw the unusable part away due to the fact it would be too expensive to send it back , and told me a full refund would done by next business day .so its been 4 more emails to no response and 3 weeks and no response i demand that this business give me a full refund and i will never recommend this business again and also will not do any further business this company they have lied to me 2 times and made 2 customers unhappy with my business and deceptively lied to me and said they would refund 100% my money back and still nothing shame on you

      Business Response

      Date: 03/03/2025

      Customer service is our top priority, and outline provided by Mr. ***** does not align with the experience we expect to provide each customer. We are investigating the communication breakdown, to determine how we can improve.

      While our attempts to contact Mr. ***** have been unsuccessful, a full refund was issued for this part on 02-28-25. 


      Customer Answer

      Date: 03/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:02/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      first incident was on 11/28/2024 i ordered a 2001 ***** civic hood supposed to be a grade A i paid 100$ on behalf of my customer and when i picked it up on the 12/04/24 it was not the hood i bought on line it looked similar but it had a broken frame and ****************************************************************************** ******** and he asked me if i was contacted that day about the hood being red flagged for damage i said no so i walked outside called **** ******* the customer service ************************* and i told him my customer he didnt want a damaged **** **** campbells response was will he buy at a discount i relayed message and my customer agreed to buy it for 50% of the cost , **** ******** agreed and said he would credit my acct back 50$ , its been 3 months and nothing i sent a dozen messages to there customer service and no response iam a very smalll new business and this makes me look bad along with i credited the customer back his 50$ so iam supposed to just eat it no i cant afford the cost or bad publicity i want a full refund for 100$ for making me wait and for bad publicity !!

      Business Response

      Date: 03/03/2025

      Customer service is our top priority, and outline provided by Mr. ***** does not align with the experience we expect to provide each customer. We are investigating the communication breakdown, to determine how we can improve.

      We have attempted contact with Mr. ***** multiple times, and have been unable to reach him.  However, a refund of 75% of the invoice total was issued on Feb. 24. 

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** to return purchased item with receipt on December 17, 2024 at 4:30pm. Spoke with gentlemen at the front desk and showed him a copy of my reciept and was then told a restocking fee of 20% will be applied. He then asked me to put item at will call door. I've called and emailed inquiring about my return and have had no response nor refund yet.

      Business Response

      Date: 01/17/2025

      After internal review, there was a breakdown in communication between the receiving location and salesperson regarding this refund. This has been addressed and corrected with those involved.  A manager reached out to ******* as soon as this was brought to our attention, but was unable to reach him.  A full refund was processed on January 8th.

      Customer Answer

      Date: 01/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:11/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gave me the wrong part and will not replace it with the correct part. They asked me to drive 2 hours there to return the part for a refund then 2 hours home. When I asked if they could pick it up because 4 hours plus gas is to hard they said they would charge me $150 to pick it up or charge me $500 to exchange for the correct part

      Business Response

      Date: 11/18/2024

      By what was requested by the customer on the initial call, the correct rear differential was provided.  However, after reviewing the transaction with several managers and the sales person, we were able to find a solution.  Customer has been contacted, the solution provided was amicable, and we have the new order moving forward for no additional costs to the customer. 

      Customer Answer

      Date: 11/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a starter, did not come the date promised, wait another week did not come, wait another two days and finally got it, when compared with the old starter wasnt the right one, I returned it and now after three times going back and forth, still do not get my money back. Its almost two months.

      Business Response

      Date: 11/05/2024

      In the course of attempting to get the correct part for the customer, the ********************** representative that was helping Mr. ****** left the company.  Unfortunately, this resulted in communication issues with the customer, and delayed the issuance of his refund.  A full refund was processed on Oct. 31st.  B & R attempted contact to update the customer, but was unable to reach him.  Attached is a copy of the processed refund.  

    • Initial Complaint

      Date:08/20/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered glovebox from ***** Autowrecking . I received a broken glovebox . Next day i called couple of times , there is no anwser at phone number ************** . So i tried emailing them at couple of times at email address *********************************** with the broken part pictures , still have heard nothing from them . I had to pay for the glovebox and shipping Beware of this company not likely to purchase again from ***** Autowrecking !!!

    • Initial Complaint

      Date:08/12/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2013 rims that were supposed to be chrome,They promised they would not be scratched they were scratched and they were painted not chrome, and they charged us for shipping when they did not send the same rims that were pictured,they were rude and disrespectful,I tried to get them to get me another set of rims all they did was say no and charged me for the shipping anyways

      Business Response

      Date: 08/20/2024

      The wheels sold to this customer were as described, and in good used condition for a 12+ year old used wheel.  The were not misrepresented in any way, nor were chrome wheels requested, as the wheels the customer requested did not come in chrome from the factory. Factory 18" Camaro wheels only came in an aluminum finish, or black steel. There seems to be a communication issue between the party that ordered the wheels, vs the person who came in to pick them up. 

      Due to the potential of a miscommunication between the customer and their ********************** representative, and in light of the high level of customer service that B & R provides all of our customers, ************ has been refunded in full.  

    • Initial Complaint

      Date:07/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sold a bad engine for my **************************************************************************************************** my 2400$ or take the bad engine or replace it

      Business Response

      Date: 07/27/2024

      When ************* contacted B & R regarding her engine, she was asked to submit her installation documentation, per the guidelines of our warranty process.  To date, she has not submitted any documentation, despite multiple requests.  Her warranty has not been denied. We are unable to review her claim, for approval or denial, until we receive her installation paperwork. As it stands, she has failed to follow the stipulations of her warranty. 

      Customer Answer

      Date: 07/27/2024

       
      Complaint: 22000914

      I am rejecting this response because: the Tucson Engine is not installed I was never told that I had to submit that type of paperwork to receive a refund you guys took almost a month to send my the engine it was stated it was because of a snow storm I really believe that something happened with in that time of the engine being received to me thats why the money was refunded and paid for again because you guy knew something was off with the engine now you refuse to receive it back theres no proof you guy have that the engine was okay before it arrived to my location the only video was one almost 4 years ago of a running engine but the engine I received was indeed Faulty

      Sincerely,

      ******* *****

      Customer Answer

      Date: 08/06/2024

      I have tried many time to just get my refund you guys are a company that sends out bad engines I will be take any a every step to make sure I receive my refund I was never told anything about I didnt sign any documents that stated just take back the bad motor I was sent 

    • Initial Complaint

      Date:06/11/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/3/24 Ordered Decklid Tailgate on line for $90.08 plus $75.00 for shipping. The picture shows the red and yellow lens covers. I recieved Decklid Tailgate with no lens. Was told by phone they were usually sold separately and was transferred to another line where I left a message with no response. I think this is false advertising. They have my last name spelled *******.

    • Initial Complaint

      Date:04/26/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** an employee of B and R Auto Wrecking over charged me for a purchased item, and the lied to me about it. I tried to resolve the issue through the company, but they ignored me and now im tired of them. I want a partial refund for the item i purchased / half of what I paid !!

      Customer Answer

      Date: 04/26/2024

      here are my correspondence with  B&R Auto Wrecking via email

      Business Response

      Date: 05/03/2024

      Our sales manager has contacted the customer, and resolved the miscommunication that led to the initial complaint.  A partial refund has been issued to the customer, and he has expressed that he is satisfied with the outcome. 

      Customer Answer

      Date: 05/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    B&R Auto Wrecking is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.