Business ProfileforDoyle's Public House

I went there with a group of people on July 9, 2024, a Tuesday night. I ordered a little after the majority of my group ordered. By the time my food was finally served, everyone at my table had already finished their meal and were going to leave soon. Two men went to check on my order separately. When it finally arrived, they couldn't believe a sandwich, which doesn't have to be cooked, took that long to make. I spoke to the person who seemed to be in charge at the bar. She explained they only have one cook and all these other people ordered between my group and me. I said that maybe she should have more cooks on staff. She said it was a Tuesday night and didn't know it was going to be busy. My point is you never know if it's going to be busy so have more than 1 cook on staff. A better business model is to have 2 cooks on staff, 1 of them not busy, but all the customers happy their food is served within reasonable time. OR discount or refund the meal and/or drink. She refused to give me any discount. She offered me a coin good for hard liquor but I don't drink hard liquor. I would like all my $24.94 credited back to my card. I was embarrassed in front of my group. Obviously, it wasn't just me who noticed and took some action on my behalf in checking up on my order and then surprised that I only ordered a sandwich that could've been assembled by the bartenders, waitstaff, and/or owners. By the way, our appetizers took a long time too. We had to constantly ask for utensils, napkins, plates, etc. We were told a waitress would come to us to order our food but no one came so we had to go to the bar and order. My friend went to the bar to get water and was told there was water in some other area but I think they were out. They just seem so ill prepared to serve people. Block out tables if you don't have enough staff to serve seated customers. I'm not a bar/restaurant owner but there are things you could've done to avoid/rectify this experience!