Complaints

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased an 8-week class with this company. Upon first class, I realized the class was not what I expected. Rather than instructors teaching, you are given a quick demo and you learn on your own. I reached out to the instructors privately via email asking if I could get more of a one-on-one the next class because I wasn't able to learn on my own as I was hurting myself (my hands were most likely in the wrong form, my wrist were hurting for a few days afterward). I provided a couple of different ways our one-on-one will help. But I was told that I was not welcomed back in class because I'm a danger(?), my only concern was that I over-explained myself. They also stated that no refunds are provided. Given that I was denied further service because I asked for additional help in class, I want my money back!

  Business response

  03/08/2023

  the customer has left out key details in their account. the customer left a nevative review of the class after the ***** night without speaking to any instructor about their experience. i responded to the review within twenty minutes. it is still visible on ****** mps, but the complaint has changed and history has been altered several times now. i have screenshots of the original message available. the customer ignored my response to the review and proceeded to email me a more in depth "review" that consisted of demands, an ulitmatum, gaslighting, derogatory comments about me understanding of English words. i do not allow anyone to disrespect me or my instructors this way and i decided to, at this point, retract my suggestion that the customer come back. i don't believe this customer ever meant to learn. they intimated in their letter that i was at fault for their injuries (after one class). it's a red flag. since they came to class, and class has already started, there are no refunds available. the cost of restocking the ***** is equal to the charge for class. this customer has wasted my labor, my time, and my emotional resources. i eould be willing to refund 1/3 of the class fee, which is $125

  Customer response

  03/15/2023

   
  Complaint: 19549851
  
  I am rejecting this response because:

   

  I believe a refund of $360, which is about 7/8 of the $412.88 I paid needs to be returned because at this point it was stolen from me. As I mentioned earlier, I thought I signed up for a pottery class, but this "class" felt more like an open studio session. Given that I noted to the instructors that I'm brand new to pottery I was expecting the instructors to pull me and the other person aside for additional guidance. However, while on the wheel neither of the instructors checked up on us. I would look at the instructors to signal I needed help, but they were too busy with their own projects to acknowledge their students. This was my experience. I went up to one of them for more guidance, but they only helped me through one part of the **** **** before going back to their project. I was told I'm too hard on the ****, however, I felt like they didn't care to actually teach. I felt that I should have joined this class with prior experience and was ashamed of how I wasn't able to work the **** properly. After the class I wrote a review on ******* and as the owner messaged you back, he has the original screenshot perfect, have him send it to you if needed. I wanted to share MY experience with the class they offered. How I felt newcomers should be aware of the style of class this was. After that I reached out to the owner VIA the website communications about my experience in class 1 of 8. I requested that during class 2 I could get more hands on and direct teachings to help me where I struggled. The one and ONLY direct response I have gotten back from the owner was "the website clearly states there are no refunds and for the safety of my teachers and students you are not welcomed back." After being told I was not welcomed back for no reason and didn't even want to offer the help for session 2 is why I updated my review. The owner stole my money! Sells me an 8-session class, I have a bad experience in class one and ask for help in class two and get told I'm not welcomed back and no refunds. That's theft! However, what I believe to be the most unprofessional part of this whole situation is the complete lack of communication from this owner. Does not call, email or text me in regard to why I was removed from the class but instead posts on his social media how I am being the rude one for posting a bad review for a low-end service/experience. I also have my original direct message to the owner, and the reviews on ******* I can understand the reasons for a no refund policy however to be removed from the 8 week class after one week with not communication from the owner after a bad review is theft. 

  
  
  Sincerely,
  
  **********************************

  Business response

  04/04/2023

  this student misgenders me and has no respect for me. even so, i already sent them the refund in the amount they requested. i hope this person gets some help in their life. blessings to them.

  Customer response

  04/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find the refund was satisfactory to me. However, I highly recommend the owner to review Chapter ***** RCW on Consumer Protection - unfair business practices: ********************************************************;

  It's basic business law that if goods nor services were not provided, the consumer deserves a refund for any prepayments. The fact the business promotes 'classes' but runs workshops instead deem false advertisement. Also, for the business to post customer drama on social media was incredibly unprofessional, again please review Chapter *****. I'm just happy to have finally received my refund, otherwise it would have been frustrating to take it as far as pursuing legal action. 

  
  Sincerely,
  
  **********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩