Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had my car serviced at the same dealership I got the car at, and you'd think having that continuity would be a positive...with this specific dealership, and especially the service ****** that is something that is outside the realm of possibility.First, the sales ***** snaked me into getting into a car I didn't want, with talk about how much more "car" I'd be getting...right, going from a brand new car to a used fleet car apparently equals "more car" to these snakes. In a different instance, where my girlfriend purchased her car and had the sales *** take the car for a joyride to get snacks that he left the wrappers for in the vehicle....just abhorrent professionalism.Second, the service **** has about as much experience and knowledge as an entry-level service tech that can only change oil. I've had a technician call me for gas money while servicing my vehicle, paying for brake and alignment services with no noticable change to the car, which tells me they just pocketed the money and pretended to do the service. These idiots left my under-engine cover loose, which caused the cover to drag on the road so much I had to cut it and ziptie it to the car, of which these idiots said they would ***lace over two months ago and still haven't ***laced the cover.Overall, the absolute worst experience I've ever had with an dealership...I wouldn't recommend anyone go here for their next ***...take the time and go out of town to avoid CarPros *** of Tacoma.

  Business Response

  Date: 01/15/2025

  We have been in contact with the customer and have a plan for resolving.

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 01/30/2025

  Good day.

  
  

  I'm reporting my dissatisfaction with the work completed by CarPros *** of Tacoma, the business in my original complaint.

  
  

  I took my car to have the agreed-upon repairs completed on Monday, 1/20/25, at around 10am. The service department had my car all day, with an update call at approx. 2:45pm, to advise of findings surrounding spark plugs and the fuel door actuator needing to be replaced. Was also advised of the rotors needing to be turned again due to uneven surfacing (which was part of the original complaint), with the service manager making it seem as though I needed to pay for that service again. He then "offered" to have the rotors turned, as if it was a courtesy...lest we forget, I paid them to have the rotors turned already, and due to that poor workmanship, I had to complain to the BBB to get a satisfactory result of the service I paid for.

  
  

  I get my car back at around 6:15pm, get in the car and start it, and I can smell a distinct fuel door in the passenger cabin. My initial thought was that there must have been a spill of some fuel somewhere in the engine bay and that I was smelling the residual evaporation. The next morning, I remote-start the car to warm up before work, I get into the car, and smell fuel again. This fuel smell only goes away during movement (when the car is in motion), and when I'm sitting at an idle, the smell comes back and doesn't get any weaker. Then, I noticed my fuel gauge is eating through the fuel I have in the car...I had slightly more than half tank when I dropped it off, and 4 days later, with just driving to and from work, I've already gone through more than half of what I had in the tank, which is far from normal.

  
  

  I try to reach out to the service department on Wednesday to report the fuel smell and see what may have caused it since my car did not have this issue prior to dropping it off on Monday...sit on hold for a few minutes, and then the call drops with no callback. I couldn't even leave a message. 

  So I text the service writer that had texted me about needing to find the wheel lock and ask him about the fuel smell and why my car is doing this now, and he replies with "I have no idea why" before offering to take a look at the car.

  This morning, I call again on my way to work...no answer again, but I was able to leave a voicemail with my concerns, and have yet to hear back.

  
  

  So, long story short, I made a complaint to the BBB, had my car serviced due to what I complained about, and got the car back with a brand new problem that isn't of my doing and is costing me gas and makes my car smell like gas, and I can't get anyone from that service department to help with the issue 

  
  

  I am completely over dealing with this specific dealership, and now I have to find a new mechanic to fix the issues that dealership has created by their shoddy work and inability to complete work.

  
  

  I'd like to reopen my complaint and have this recent issue noted on the complaint.

  
  

  Thank you

  
  

  ******* T ******
  
  ***************************
  Apt 218
  ********, ** 98439
  
  **************
  ************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Customer Answer

  Date: 02/06/2025

  Good afternoon

  I've been in contact with the service department and they took my car in this past Monday (1/27/25).

  They again kept the car all day, and then replaced a fitting that they said was the issue...this afternoon having the original technician state that he didn't do anything to cause this issue.

  Forward to today....still smelling raw gasoline in the passenger cabin at idle...I've about had it with this service department and their inability to take responsibility for their s*** work and I do not want them back under my hood.

  At this time, I'm not too sure what else to do...keep inhaling gas fumes while operating my vehicle or get rid of the car somehow...I don't know....but I'm thoroughly frustrated with CarPros *** of Tacoma and their severe lack of customer service and workmanship when it comes to servicing vehicles.

  This is the message I want sent to that business: Put the car back together the way it was before I brought it to them, then removed my phone number from their database as I will never do business with CarPros *** of Tacoma ever again.

  Thank you for your time.

   

  v/r

  ******* T ******
  
  PO Box 65677
  Tacoma, WA 98464
  
  **************
  **********************************************************************************************************************************************************************************************************************************************************************************************************************************

  Business Response

  Date: 02/11/2025

   We got ******* Vehicle in this monday the 10th and we inspected we tightened up all fuel lines and checked the fuel pump all ok.  we replaced the cabin air filter due to it being dirty, and saturated with smell.  We performed oil change per customer request.  I test drove with customer to confirm there was no fuel smell from the vehicle.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,This is regarding my recent vehicle purchase and the subsequent issues I encountered, which have caused significant financial and emotional hardship for my ********* late March 2024, I purchased a vehicle from Car Pros Kia Tacoma. At the time of the purchase, I informed the dealership that I would be embarking on a cross-country road trip with my daughter for her spring break. Despite this, the vehicle was not properly maintained or prepared for such a journey.Just four days after the purchase, I had to take the vehicle in for service on the brakes and rotors. The brakes were visibly rusted, and the rotors measured only 3mm, while the recommended minimum is 12mm.On April 4, 2024, the vehicle shut down while I was driving on the expressway at 80 mph, putting both my daughter and me in a dangerous situation. I had to have the vehicle towed to a dealership, where it was determined that a new engine was needed.During the repair process, I faced significant expenses, including rentals and rideshare services, as well as the cost of a plane ticket back to ********** for myself and my daughter when we were stranded in ********. Although the engine replacement was covered under warranty, the situation caused undue stress and financial strain on my household.I have documentation, including text messages, in which dealership managers acknowledged their failure to maintain the vehicle properly and promised reimbursement for my troubles. Despite multiple communications with the sales team, finance manager, and store manager, I have not received the promised support or **************** a single mother and a disabled Army veteran, I find it disheartening that I have been treated this way. The danger posed to my daughter and me was entirely avoidable had the dealership performed their due diligence during the pre-sale inspection.

  Business Response

  Date: 11/04/2024

  Dear BBB,

  I'm sorry that ********* ******** has had this experience with her pre-owned vehicle purchase. I can understand why she is frustrated. I'm President for the ******** organization and can address her concerns in a timely manner. My phone number is **************. Please have ********* call me.

   

  **** *******

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22488344
  
  I am rejecting this response because: I attempted to reach out numerous times to no avail.

  I did not receive a return call. 
  
  Sincerely,
  
  ********* ********

  Business Response

  Date: 11/20/2024

  **** *******

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, I ended up trading my vehicle and with car pros Tacoma I was working with ***** and one of the sales managers. Im not sure his name he has glasses and hes Russian so they ended up trying to finance me through **** and I end up getting getting approved so a week later they had me come in return the car and they return my car, but it didnt have any of my things in there that I left or my registrations or my tags And ever since then I keep reaching out to them almost every single day trying to figure out a resolution and they just stop talking to me basically and Im trying not to take further actions but if I have to, I will Im just trying to get this overweight and I dont see why theyre not trying to correct their mistakes White carbine should never be this difficult. I gave them two banks to run my credit through. They ended up running it through 22 different banks so that kind also made me mad but again I was still trying to work with them. but at this point, I just want them to write me a check for the things that was in my car and for my tags all of this is uncalled for and shouldve never happened because if the paperwork was never done, they shouldve never touched my car

  Business Response

  Date: 09/29/2024

  This person has filed a complaint with the *****************************************, and we will be responding there.

   

  thank you 

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this dealership. I traded said car in to a different dealership and was owed money for a service plan, gap coverage, etc. I let them know and *********** let them know I was owed money. This occurred in may and they have yet to pay out the amount I am owed and it is the end of August. I have been told multiple times that they were sending the money but while they have sent money for the two smaller refunds they still have not paid on the largest amount for the service agreement. I have multiple phone calls, and email correspondence recorded where I have sent them the paperwork at least 4 times with no results.

  Business Response

  Date: 09/03/2024

  All refunds have been issued to the lienholder, and the checks have cleared. Thank you. 

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024 I went into *** to purchase a vehicle. the Vehicle price was $47,000. We signed paperwork and I got the car. My father cosigned my loan. They had him sign paperwork for $63,000 he wasn't sure on pricing so he assumed all was well and signed. Im still uncertain how BECU approved this nonsense. the initial paperwork I signed has still not been given to me and Ive asked for it numerous times.

  Business Response

  Date: 08/12/2024

  Sale price of the vehicle is what the customer thought it was. The higher amount is the total of payments, per the federal regulation Z disclosure, if they keep the loan the full term. 
  

  A Car Pros manager will reach out and help the customer understand the paperwork. Everything was done as agreed.

  Customer Answer

  Date: 09/11/2024

  No one ever called me and I never received any paperwork at all. Regarding ********. I have NO loan or documents regarding my vehicle
  
  ******** ******* & **** *******

  Business Response

  Date: 09/12/2024

  We will mail copies of the documents to the customer. All customers are provided with copies at the time of sale. 

  Customer Answer

  Date: 09/15/2024

   
  Complaint: 22107934
  
  I am rejecting this response because:

   

  We were not given any paperwork whatsoever. Nobody ever called to schedule the extra services that I paid for. When I asked for the services to be refunded, they told me I had to come in person to get a portion refunded. I have not received any paperwork in the mail. My loan was submitted for 63k PLUS interest. This is not after interest. 
  

  I dont even have one single signature page. Nothing at all. Zero And nothing was left with my father. 

  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 09/24/2024

  Please see the attached documents for Complaint ID: ********

  
  

  A copy of these documents has been sent to the customer via ***** today, September 12th, 2024. Receipt attached. 

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2020 *********** was stolen and identified as a total loss! A check for $17,000 was written to Kia ******* on 4/18/2024.*** insurance informed me that I would need to close any Service Contracts with ************ Tacoma! I contacted ************ and was informed that I needed to come in to close the contract! On 5/31/2024 I went in to sign the necessary paperwork! I waited a week and on 6/10 contacted *** insurance, they informed me that I needed to make sure that I closed out three Service agreements! One for $3400, $899, $699!I contacted *** *** Pros on 6/10, left a message; 6/11 was transferred and sent to voicemail; 6/12 receptionist informed me she would grab someone, was on hold for more than 45min, I called back straight to voicemail; 6/13 spoke with the finance manager he stated he would look into it as of 6/17 nothing; I called back spoke to a young lady name ***** she was nice took down my email and stated she would email me results, she emailed to inform she was not able to get the information but will try again the following day and email me! Since this time I have heard nothing 6/21!I have heard nothing from Kia *** pros to let me know if I have to close out another service agreement! At this time the finance company continues to ask me for payment until the *** insurance kicks in! I just want an answer as to whether I have additional paperwork to fill out so that this issue can be resolved! And I only have 90 days to complete all of the *** paperwork!

  Business Response

  Date: 06/27/2024

  Car Pros will reach out to the customer and ensure all questions are answered. We are currently experiencing IT issues, so there may be a slight delay, but we will ensure that we get everything handled. 

   

   

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: April 15th My cosigner and I went into ************ of Tacoma to possibly trade in our current car and lower monthly payments on a newer car. They ran a credit check and checked in with different banks and credit unions to see if we could. Ultimately there was no final sale. A few days later, we went to our credit union that we have our current car loan with. They informed us that when ************ did our credit checks, they checked multiple banks out of state, which negatively impacted our credit score, and according to our credit union is also illegal and impractical to do.We would like some information on this, and if it is illegal to check credit from credit unions and banks out of states, would like to take action to make sure this doesn't happen to anyone else!Thank you, *************************.

  Business Response

  Date: 06/19/2024

  At Car Pros, customer service is our number one priority. As such, we operate in a legal and ethical manner, and extend extensive resources to ensure legal compliance. Car Pros complies with all local, state and federal laws and regulations including those related to credit inquiries. Car Pros will only obtain a credit report with the express permission of the client. The credit application is only submitted to lenders that actively write loans in our dealership and at our specific location. Car Pros would have no reason to submit an application to bank that did not have the legal ability to complete a loan at our location. 

  Thank you.

• Initial Complaint

  Date:06/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November of 2020, I purchased a 2018 Kia ****** (VIN #*****************) from Car Pros Kia Tacoma. Service with this location has been horrendous!! Unfortunately, the vehicle has not been satisfactory, and I have been getting nothing but the run around when I call to discuss the issue. The main reason I had taken my vehicle in was because of an oil consumption issue that has been occurring multiple times. I was told by the dealership that in order for them to correct the issue, an oil consumption test must be conducted three consecutive times. The test has been conducted twice and I was told that once my vehicle was driven ***** miles to bring it back for them to check on it. When the situation had begun, it was like pulling tooth and nail just to get a call back from anyone, let alone getting my vehicle in to be looked at. I had to call multiple days and multiple times before I would even get someone to respond, which even that took weeks. Today, Monday, June 17th, 2024, after calling and leaving multiple messages, I was told that the service technician ***** who had been working on my car had left for the day and that the service manager ******* stated that I could just "drop my car off if I wanted my car looked at sooner" but that I would need to figure out my transportation situation since they "don't have any rentals." All these issues are covered under my warranty as it was previously when I took my vehicle in the other two times. I would appreciate it if you could organize to have my vehicle to repaired and have someone just fix the oil consumption issue as they said they would previously when I took my car in the last few times by the end of the week (6/21/2024). As I am sure you can appreciate, I rely on my car for transport and to be able to provide for my children. My vehicle is my only source of transportation and is the means on how I provide for my children.

  Business Response

  Date: 06/18/2024

  To whom it concern:
  
  Junie vehicle is going through go whats called an oil consumption test due to it burning oil.  Under strict guidelines through *** these tests must be done in order for *** to perform any repairs or engine replacement on the vehicle.We eager to fix ***** vehicle once we get approval through ***.  We have an appointment set for this Friday with a rental vehicle.  ***** was advised that we can get her vehicle in ****, but we dont have a rental vehicle at this point in time. We empathize with the issue with the vehicle and how hard it can be not having a vehicle that is not running right.  An option Junie can do is get a rental car from Enterprise or Hertz and if the repair is covered under warranty we can send in the rental invoice for payment. If a rental vehicle comes in sooner, we will be sure to let Junie know.

  Update as of 06/18/24

  I have contacted ***** this morning and let her know that we did get a rental vehicle back in.  She is scheduled to come in and pick up the rental vehicle, and we will look at the car tomorrow.  We will then submit our findings to *** and then they will guide us in the directions of repairs.

  Thank you

  Customer Answer

  Date: 06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as communication is relayed to me and all required steps are taken. As stated previously, this will be the third time my vehicle has gone in for the same oil consumption issue.  
  

  Thank you for your time and cooperation. If any other issues occur, I will be sure to make note of it and reach out.

  Sincerely,

  ***********************

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  dropped my car off here on Monday the 3rd for another at 9:15 am. I was called that day by a guy who talked to me about trading the car that was there in for a new car. I told him I wouldnt buy any new vehicle from them due to the awful experience I had purchasing this car. He asked why? I told him the salesman was incredibly rude to me because I was a woman because his behavior changed when my husband came around the corner. Later on the 3rd at 4:59 & 5:01 pm, I called about my car as no one had called me yet. ********* answered & told me he would go to service & see & call me back. He returned the call about 15 mins later & told me they were replacing the engine at no cost to me due to an extended manufacturer warranty. He said this was due to them using a company that did not heat treat ball bearings that went into the engine & over time deteriorate to sand like substance that enters the engine. I asked when Id get my car back, he put me on hold & returned & said my advisor was gone for the day but thinks 1.5-2 weeks but to call back in the morning to talk with my advisor *****. I called on the 4th at 10:00 am & was sent to voicemail. On the 5th I called at 4:46 pm & asked for a supervisor, I was transferred & let the phone ring for almost 2 min with no answer. I called back at 4:51 pm & was told the supervisor is gone for the day & that they would transfer me to the general manager. Someone in service answered & said they would transfer me, the phone again just rang. I called back at 4:53 pm & was told by **** that ***** has been in and out due to a family ************** looked at the note in the computer, said it looks like they are still testing it. I asked why I was told before that I was getting a new *********** said I have to talk to my advisor. They have had my car for 3 days, *** had to initiate any & all contact, I dont know if I was given accurate information & have no idea when I will get my car back or the next steps.

  Business Response

  Date: 06/06/2024

  We apologize for the lack of communication.  We have confirmed that the vehicle has an internal engine problem.  We are currently working with techline which is *** cooperate to get authorization through a warranty extension of the vehicle to replace the engine.  The technician is currently gathering data and pictures and is sending it to techline for approval.  Once we get information back, I will contact ****** and let her know where we need to go from there.  

   

  Thank you,

  ***************************

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21809653
  
  I am rejecting this response because:

   I was contacted by the company on Thursday morning, the morning after I filed this complaint. I was given one of their rental cars on Friday morning. I was told Id be given an update on Friday. When my husband picked up the rental he was told Id be contacted on Monday. It is currently noon on Tuesday and Ive not heard any information. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/24/2024

  Recieved a text from ****** saying she didn't get a update from the advisor. At that point I have been updating her on the vehicle and eta.  We also discussed possibly needing to replace the radiator hoses and belts.  As of 06/24/24 the vehicle is in the shop and getting the engine replaced.  The hoses and belts look in good shape so no repairs needed at this time.  When the vehicle is completed I will contact her by phone.  On 06/24/24 I left a message letting her know the vehicle is in the shop and belts and hoses are looking good.  Engine is getting replaced under warranty through Kia.

   

  Thank you,

  ***************************

  Service Manager

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21809653
  
  I am rejecting this response because:

  Ive shared with ******* that I am not comfortable closing this out until Ive received my vehicle back with repairs completed without any complications because there are ongoing issues with communication. Since filing this complaint and informing ******* that I wont close it out until I receive my vehicle back, Ive received much better communication. However, *** received mixed communication too. As ******* stated, the advisor left a message stating that he received my engine on the 18th and that hed get me in line and then I received a text from ******* to disregard the voicemail because the advisor had been on vacation and he was misinformed. This all took place after ******* had text me earlier the same day stating that they would be starting the engine swap the following day. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car on 4/20/24 and I was told I would have paperwork to register my car in OR within 3 days. I have not received the paperwork and called them to find out where it is and they said it hasnt even been sent yet. I asked them to overnight it tomorrow as I am supposed to be leaving town and they only gave me a 3 day trip permit. I may now have to leave town late because my car is basically unable to be driven as it has no registration or trip permit. When I asked them to overnight the paperwork nobody seemed to be able to approve that.

  Customer Answer

  Date: 04/24/2024

  ******, the director of finance called me first thing this morning and properly explained how the paperwork works. She expedited everything for me and provided her direct contact information should I need further help. I am pleased with this outcome. 

  Business Response

  Date: 04/24/2024

  Good afternoon,

  Contact has been made with ***** and she is going to close the BBB complaint.  We elaborated on how registering a vehicle out of state works and the general timeframe it takes to process the title application.  In the meantime, ***** is going to obtain a 21-day permit in her hometown state.

  Customer Answer

  Date: 04/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************