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          Car Pros Kia Tacoma has 1 locations, listed below.

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            Business ProfileCar Pros Kia Tacoma

            New Car Dealers

            Contact Information

            7230 South Tacoma Way

            Tacoma, WA 98409-3934

            Visit Website
            (253) 671-2400

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            38 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Car Pros Kia offers new and used car sales as well as auto repair services.  

            Products & Services

            New Car Dealers

            Business Details

            Location of This Business
            7230 South Tacoma Way, Tacoma, WA 98409-3934
            BBB File Opened:
            6/10/1996
            Years in Business:
            23
            Business Started:
            4/1/2001
            Business Started Locally:
            4/1/2001
            Business Incorporated:
            4/26/2001
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Car Pros Automotive Group Inc
            Related Businesses
            Business Management
            • Mr. Matthew Phillips, President
            • Mr. Juan Alarcon, President
            Contact Information

            Principal

            • Mr. Matthew Phillips, President

            Customer Contact

            • Mr. Matthew Phillips, President
            • Mr. Juan Alarcon, President
            Additional Contact Information

            Fax Numbers

            • (253) 472-4000
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            38 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            2020 *********** was stolen and identified as a total loss! A check for $17,000 was written to Kia ******* on 4/18/2024.*** insurance informed me that I would need to close any Service Contracts with ************ Tacoma! I contacted ************ and was informed that I needed to come in to close the contract! On 5/31/2024 I went in to sign the necessary paperwork! I waited a week and on 6/10 contacted *** insurance, they informed me that I needed to make sure that I closed out three Service agreements! One for $3400, $899, $699!I contacted *** *** Pros on 6/10, left a message; 6/11 was transferred and sent to voicemail; 6/12 receptionist informed me she would grab someone, was on hold for more than 45min, I called back straight to voicemail; 6/13 spoke with the finance manager he stated he would look into it as of 6/17 nothing; I called back spoke to a young lady name ***** she was nice took down my email and stated she would email me results, she emailed to inform she was not able to get the information but will try again the following day and email me! Since this time I have heard nothing 6/21!I have heard nothing from Kia *** pros to let me know if I have to close out another service agreement! At this time the finance company continues to ask me for payment until the *** insurance kicks in! I just want an answer as to whether I have additional paperwork to fill out so that this issue can be resolved! And I only have 90 days to complete all of the *** paperwork!
            Read More
            Read 37 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sitina T

            01/11/2023

            I bought a 2021 Sorrento LX on November 03 2022. Three weeks later the vehicle completely shut off while Im driving on the free way this can cause my life. Contact them about the car, *** told to drive it in or towed to the *** pro shop. Towed in on **********. Got a call from *********** next day stated he will take a look at it and will give me a call back, asked them for a rental for me to drive while my car is in shop and he said nothing available, which is a lie. I didnt have a car for TWO days. I call them numerous times no answer, I left numerous voicemails no one return my calls. I phone my brother and asked for help. We explained the reason why were there and wanted to know why they didnt provide a car for me to drive while my car still in the shop. It takes half and hour waiting. They walk around and looked at us. 50 minutes later they finally gave ** a soul rental. From that period of time no calls regarding my car. 12-19-2022 manager came and we discussed the matter, I called today the front desk lady told me the mechanic will give me a call in 15 minutes. No calls. Got the car the same day with an explanation they reset the system and it was low on fuel and they filled in the fuel, so everything is good now. 01-06-2023 the car die again. Call them *** pro Service, schedule an appointment on the same day. Tow it in and asked for a rental, they charge me $100 to hold up the vehicle (rental) told them I was not aware about me paying any fee which is not my fault why the car keep dies on me. They waived the fee. Missed a call from them on 1-10-23 which is a first call from them since the car been towed in. He left a voicemail stating the problem is the batteries it needs a new batteries so they can reset the system and test drive it not until I gave them my consent to buy a $200 plus new batteries to run everything. After they told me everything is perfectly fine with the car. Very disappointed
            Read 3 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

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