Complaints

This profile includes complaints for South Tacoma Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  South Tacoma Honda

  7802 South Tacoma Way Tacoma, WA 98409-3837

  
• 

  South Tacoma Honda

  4560 SE International Way Ste 209 Portland, OR 97222-4628

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An oil change was performed on my low mileage 2001 Honda Accord at South Tacoma Honda.After discovering water leaking from the car, I identified that the radiator hose was not attached.I informed the ****************** at South Tacoma Honda of my concern. I received a return phone call and text addressing my frustration. I was provided an instructions how to reattach the hose.I am very disappointed with the automotive service and customer service. I am very concerned that the unattached hose caused engine damage to my ****** automotive concerns were not addressed by the both the service department and the customer service department.I am completely dissatisfied with South Tacoma Honda.

  

  Business Response

  Date: 02/24/2025

  Hello,

  Please see the response to complaint ******** attached.

  Thank you

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After my mother purchasee a brand new car from here and signing paperwork, she should have received her license plates in the mail but never did. This dealership apparently sent her an envelope in August that required my mother's signature and that would have helped her get her license plates, but she wasn't home to sign it and now it's completely lost. I am guessing this is because the dealership forgot to have her sign this form when we were there. They never communicated with her that she should be receiving this envelope. They never gave her the tracking number. And after repeated attempts to get them to finish their job of making sure she gets her license plates, I am left to file another complaint with this scummy dealership that tried to scam her over $1000 by miscounting cash. I have included the ***** tracking number.

  

  Business Response

  Date: 10/24/2024

  Good afternoon, 

  Per the BBB's request, the response for complaint ID ******** is attached above.

  Thank you!

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept. 20, 2024:I had my 2014 Acura ILX serviced at South Tacoma Honda for oil change and water pump. When I was checked in by ***** ********, I was quoted for $1,495 (before taxes) for water pump package and the advisor recommended to get the oil change package for $139.95 (before taxes) and I verbally said that I don't need the package and just want the oil change and tire rotation service. Advisor didn't listen to me and still try to do sales talk about the oil change package and STILL give me the package with my quoted service. Also, was promised that my car will be ready by 1300 but didn't happened. At 1600, I gave him a call and asked for the status of my car and he said that it is ready and he just finishing up the papers. When I get there to pick the car up, I was surprised that I was charged for $1615.88 for water pump package and he STILL charge me the oil change package for $139.95 whereas I already told the advisor that I don't need the package. He didn't even explained to me why I was charge more for the water pump package. I send them an e-mail regarding my issue but I didn't get any response or anything from them. Per Washington State Law regarding Auto Repair, "Once you receive an estimate, the facility may not charge you more than 10% above the estimate costs without your approval." I understand that they didn't charge me more than 10% above the estimate, but they should give me a call FIRST before starting the service. I think the reason that they up charged me on the water pump package because I used the 10% coupon that THEIR COMPANY provided to me. So, to compensate for that discount, I am guessing that's the reason for $120.88 more for the water pump package. And I RECOMMEND to the advisor to listen to want the customer WANTS and not what they RECOMMEND. It is recommended but NOT REQUIRED as they are not the one who will pay for the service.

  Customer Answer

  Date: 09/24/2024

  The issue has been resolved. 
  
  ***** ******
  

  
  

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ************ Honda for a complimentary oil change and I was given the error that my vehicle is not eligible for it. They tell me to try to contact South Tacoma Honda (where I purchased my car), and I try to get in contact with a service advisor and it rings but no answer. I do this 5 times. Still no answer. Try to call the service manager, no answer either.

  

  Business Response

  Date: 07/30/2024

  Good afternoon, 

  Per the BBB's request, the response to complaint ID ******** is attached above. 

  Thank you!

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22040201
  
  I am rejecting this response because: even though I have received a response finally, I am still not satisfied with this dealership at all. Not only was getting ahold of a manager excruciating, I was also never told initially that I was supposed get a service pass by an employee who sold me the car. I'll never come back to this dealership for anything anymore. You've lost a customer.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used vehicle on 4/1, purchased the extended warranty after being told that everything was covered under the warranty. On 5/1, while driving to work the head gasket blows. I take the car in, it also had a cracked turbo, motor mount and all gaskets and hoses needed to be replaced. The vehicle was obviously not inspected prior to sale. The warranty I was sold isnt covering over $5000 worth of the repairs and almost $1000 of loaner car fees. So now Im out a car I just purchased while still having to pay a $26000 loan. Dont buy anything used from here or youll end up in the same position.

  

  Business Response

  Date: 06/01/2023

  Good afternoon, 

  Per the BBB's request we have attached the response to complaint ID ******** regarding ***********************************. Please note we have also included an exhibit for your review.

  Thank you!

• Initial Complaint

  Date:01/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 23 2023 my wife and I went to look for a Honda CRV. ***** one of the salesman was willing to take us to our bank before they closed. I was waiting for my insurance card so we could test drive the car on our back from the bank. While the bank rep was printing the check the salesman said the manager called and said the car had been sold earlier that day. The bank had already ran a credit report and had to cancel the check. We went back and spoke to the manager (*********************) who was very nonchalant about the whole issue. Why was the car in the lot if it wasn't for sale? We have to run our credit score once again which will lower it. **** once again asked the salesman to get our address see if they can send something small. They messed our credit score and wasted our time.

  

  Business Response

  Date: 02/01/2023

  Good evening,

   

  Per the BBB's request, the response regarding complaint ID ******** concerning ******************************* is attached above. Please also note there is an additional exhibit attached above for your reference.

  Please do not hesitate to reach out if there are further questions.

   

  Thank you!

• Initial Complaint

  Date:12/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2018 Honda Accord EX-L Silver here for problems with the *** I was told it was the condenser and that it was fixed under warranty. I still have the same issues and nothing has resolved. Further *********************** (sales agent) continued to try to pressure me to buy new tires and other non needed items. I paid close to $400 for several fluids that I was told need to be replaced, although I don't know if that was true or they were just trying to make money off of me. I have called the dealership multiple times and they refuse to call me back and be accountable for the situation. I am seeking for the car to be properly fixed, or to be offered an equivalent replacement car, if the vehicle is in fact a lemon as I suspect.

  

  Business Response

  Date: 12/12/2022

  Good afternoon, 

   

  Per the BBB's request, I have attached the response concerning complaint ID ******** regarding ********************************. Please note that I have also attached an exhibit above for your reference.

   

  Thank you!

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2019 Honda Odessey to South Tacoma Honda to get an oil change and some manufacturer recalls addressed. After I drove home, the car alarm would randomly go off and all the lights would turn on by itself. I took it back the next day to get it checked and was later told the Body Control Module (***) was no longer working. I asked them why it was fine before the service, but they denied any wrongdoing. I decided to trust them one more time and brought a *** (they could not get one) for them to install for me. When I was checking in on 6/22/2022, **** told me the price was $270 for the installation and reprograming. However, when I went to pick up the car, she told me it was $435.88 (for 2.5 hours) because the technician spent one more hour to deal with a switch and wires I installed. I agreed to pay the amount since I thought the technician had to remove the switch and wired and reconnect the battery. After I got home, I discovered the technician did not remove the switch and wires at all. He only cut a nylon zip tie I used to tie the switch to the body and retied the switch back with a new zip tie. I called **** questioning why the technician needed an hour to cut a zip tie and put a new zip tie back. She changed the story that the technician spent extra time to troubleshooting (which was part of the reprogramming). I called the service manager who promised to get more information and call me back but never did. In addition, the $435.88 charge was also more than 2.5 hours labor charge ($145 per hour). The *** is supposed to bolted to the car with two screws. The technician only used one s**** to bolt the *** and left the other s**** on the floor. He did NOT even tighten the only s**** and the *** is wobbly. **** promised me to fix it, but I will not go back. I demand South Tacoma Honda to refund the one-hour labor charge they overcharged me. I am willing to pay for the 1.5-hour labor, $145x1.5=$217.5, but not the one hour zip tie cutting fee.

  

  Business Response

  Date: 09/12/2022

  September 9, 2022
  
  BBB Complaint RE:17926735
  
  Resolution Specialist,
  
  ******** had an initial service visit for an oil and filter change along with recall work that was 
  completed on 6/21/22.
  
  The following day we received a concern from ******** that the vehicles alarm would randomly go off. 
  We were able to get the vehicle back in on the same day of the concern which was 6/22/22 to have it 
  diagnosed. Although the cause of the alarm was unlikely related to the prior service, we inspected 
  the vehicle at no charge. Our technician took the time to duplicate the issue and performed an 
  electrical diagnosis lasting four hours to conclude there was a failure of the Body Control Module. 
  We reviewed the results with ******** and provided him with an estimate that included the removal and 
  replacement of the *** along with the necessary reprogramming of the unit. The total was $908.47 to 
  include labor, parts, and taxes.
  
  Unfortunately, the needed part was on a national back order. We assured ******** we would escalate 
  this to a critical back-order status with the factory so we would be the first to receive the part 
  once it became available. While waiting for the part, ******** located and purchased a used *** and 
  asked for us to install it. We advised ******** against the installation of the used part but he 
  still wanted us to move forward. We agreed to install the used *** and had revised our original 
  quote to $348.71 since ******** would only be responsible for the labor associated with the 
  installation. While installing the use *** provided by ******** we discovered the vehicle was 
  equipped with an aftermarket kill switch which was obstructing the installation of said part. We 
  called ******** to authorize an additional $87.17 in labor to remove and reinstall this switch which 
  he then agreed to.
  
  After the installation of the used ***, the *** light turned on. We explained to ******** prior that 
  when installing used parts other issues can arise. Again, this is why we recommended against 
  installing the used part originally. The technician then diagnosed the *** light issue at no 
  additional charge. The diagnosis outcome showed the used *** module was causing the fault with the 
  *** system.
  
  The final bill of $449.53 was $31.24 less than what ********** had pre-authorized prior to the 
  service. We truly feel all the correct steps were taken and ******** was kept well informed and 
  treated fairly.
  As a good will gesture we would offer ******** a refund of $87.17 for the additional authorized 
  amount.

  Respectfully,
  
  *********************** General Manager South Tacoma Honda
  

  
  

  Customer Answer

  Date: 09/14/2022

   
  Better Business Bureau:
  
  Thank you for your help. I have reviewed the response made by the business in reference to complaint ID ******** and will accept the partial refund South Tacoma Honda offered.I am thankful that Mr. ***** took time to respond to my request even though the story he heard and provided was only partially true. I hope he can read my answer below. 

  
  1. STH diagnosed the *** issue free of charge was because the *** failed after the service. They told me to bring the car back to find the problem. They never mentioned there was a charge beforehand. They only told me the service was free of charge afterwards.

  
  2. The installation labor price quote was $270, and **** told me the standard time was 1.5 hours. The paperwork listed the total time was 2.5 hours. She explained the technician spent more time to finish and she was only charging me for one hour hour of labor. I dont know where the $348.71 was from.

  
  3. NO one called me during the *** installation like ************************** said in his response. I NEVER authorized an extra $87.17 charge. Whoever said he/she called me was a TOTAL LIE. I cannot believe there are so many lies. 
  
  Sincerely,
  
  Yangguang Li

  Customer Answer

  Date: 10/06/2022

  I filed a complaint in Sept., Complaint ID ********. ******************** responded that it would issue me an $87.17 refund but I have never received it. Please advise if there is anything I need to do. Thank you for your help!

  

  Business Response

  Date: 10/12/2022

  Dear ********,
  
  I apologize for the oversight.  It was a miscommunication on our end and I thought the check had gone out the same day as our response.  I will be personally putting the check in the mail today.
  
  Thank you for your patience with us and I again I am sorry for the delay.
  
  Respectfully,
  
  ***********************
  General Manager
  South Tacoma Honda