Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hunt's Services offers a yearly membership program (*********************************************************) charging a monthly fee of $33. This membership is supposed to provide members with discounts, pre-paid services and expedited scheduling.I purchased the membership last year. When trying to schedule my free services, I learned I could not use the same online scheduling service they offer to non-members. So paying a membership fee disables my ability to use online scheduling. I recently emailed them to schedule the services and it took them several days to respond because they say they have inadequate staff.They offered to schedule the work for March 13th (today) but because then say another payment is due today they then said their system will not allow it. I pointed out to them that today was not over and asked them to schedule the pre-paid work. They refused.I would like for ****** to refund all of the money I've already paid for their services they are unable to provide on a timely basis due to their admittedly understaffed company. I'd also like to cancel the club membership immediately without any further payments.

  

  Business Response

  Date: 03/19/2025

  I have reached out to this customer and was able to get his concerns addressed and resolved. He has decided to keep his membership and I was able to get his services scheduled for him. At this time, the concerns of the customer have been addressed and resolved and no further action is needed at this time. 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 3/11/24, the amount of the water filtration system installed was $11,000.The business committed this system would work and if not I could return it.The nature of this disbute is this company when called did not come to my home and check this system. I had explained it was not working. I told them my water got worse after the install. They did not once run the system after install, they did not check anything. They did put a battery in it for the clock which kept dying when I told them about the battery they just said it needed replaced. I had a technician come out and install a brand new bathroom vanity and he smelled the sulfur in my water at every faucet in my home, he said he would bring this up at their next meeting. They must not have had another meeting. When hiring the water doctor and another plumber, it was process of elimination. I had an anode rod installed, then that didnt work so the system had been off since the beginning of February. I had contacted Hunts Services and spoke with ****** and she wanted paperwork from the other company that I hired. I sent her an email declining to send the information. I then called the next day and spoke with her, she then made me feel as though I was doing something wrong so I did send pictures of work done and regret now that I had. I just want Hunts to take this system back and refund my money. If you have any questions please feel free to call or email me at ********************** ************ I will get all of the paperwork together so that I can send this to you

  

  Business Response

  Date: 03/06/2025

  The homeowner contacted us 3/7/24 inquiring if we install water filtration systems. She stated she recently had gotten a new water heater, and her home re-piped from a different company but that there was still an awful smell she had been experiencing for a year that she could not find the resolution to. She stated that she had talked to several companies over the previous months before contacting our company and they told her a water filtration should solve the issue but that this was more of a process of elimination since nothing she did resolved the issue or got rid of the smell in her water. We got her scheduled for the following day, 3/8/24 to assess what was going on and present her some options. The summary of findings from our technician and disclaimers are listed here (they were also noted on the estimate that was presented to her), and the homeowner authorized to move forward with the water filtration install the same day. The work was schedule for 3/11/24. "SUMMARY OF FINDINGS: upon arrival I had a conversation with the homeowner, and she let me into the laundry room where we have a water heater, laundry facility, and a mop sink. She mentioned that she replaced all of her plumbing including the main water source from the city. She replaced her water heater, and she is still experiencing a smell thats driving her crazy. I did speak with her in regard to our whole house water filter systems that we recommend. Before making a recommendation, I went ahead and looked at the 2022 water quality report from ***. I called environmental water systems based out of ********* and spoke with them about these symptoms. They recommended the *** Spectrum. This water filter is designed for a full spectrum of benefits including removing harsh chemicals, fluoride, particulates, as well as conditioning the water. I did ask environmental water systems how soon after installation of this filter will the symptoms dissipate. They did say it could take a matter of months before this solves the concerns of the homeowner. I mentioned to the homeowner I cannot guarantee this is going to take care of the smell, but I cant guarantee shes going to have the best water quality available. Environmental water system is based out of ********* in the water quality in ********* is horrible. They have several different types of systems that solve several different types of water quality problems.".

  The homeowner called us 4/9/24 stating that she thinks more may be going on because the smell from the water was gone the next day after the installation, but that now the water is dis-colored, and the house smells bad again. The homeowner stated she doesnt think it is water filtration because it was working great, but her house smells and she shampooed her carpets to try to mitigate and that no one has been able to figure this issue out. Appointment was booked for 4/11/24.

  Our technician arrived 4/11/24 and there was no mention of his findings of brown water, and he could not smell any scent coming from the water. She ended up having a customer supplied vanity onsite that she had our technician install in her bathroom along with a faucet and pop-up assembly. 

  The homeowner called us back 7/15/24 and spoke to the Plumbing Manager. She stated that this smell issue had been an ongoing issue for her for quite some time now and that she had another company 'inject' her lines and that made the smell disappear for a month, but now the smell is back. She asked if there was something maybe under her house that was the culprit of this issue. She inquired on how much we would charge her to un-install the filtration system because she was going to look into selling her house because of this problem that no one can figure out and wanted to take the filtration system with her. The plumbing manager asked if she had got her water tested and she replied 'yes' and our manager asked her to email him over the report which she did. The homeowner mentioned that she had talked to all of her surrounding neighbors and if they are experiencing this issue and that they all told her that she was 'crazy.' She had also mentioned that the city and health department told her the same thing because they could find no issue. Our manager said he would follow up with her after he received her email of the water report. 

  7/19/24 The homeowner called back in returning our Plumbing Managers call. She stated she had someone out again to 'inject' her lines. Our manager told her that the system is supposed to get rid of any chlorine and she is having someone come out and keep pumping it into her lines. The homeowner stated that the company doing that is 'bypassing' the water filtration system. Our manager let her know she forwarded her email to a company for review and is waiting to hear back still.  He asked her if she was to bottle up some water, if it can be smelled and she said the scent was very bad at that time. He asked her to bottle some water up and then do it again in a few weeks and see if we cna capture the smell.

  7/23/24 The homeowner called in and spoke to our CSR, stating that she is no longer waiting for our plumbing manager to get back to her and demanding a full refund. She then demanded someone to come out the next day. Our CSR let her know our manger was out on vacation and that we can get him out for a site visit once he returns the following week. Our Plumbing manager went out 8/1 and was not able to smell any scent in the water or what the homeowner was explaining. At this point we were still waiting back on the water report she had emailed to us. 

  9/9/24 our Plumbing manager made another visit to her home after several more calls that came in from her. He could not smell anything in the water, he tasted the water and was unable to taste anything abnormal and he spoke to her neighbors to see if they were having this issue, to which they were not. Our Plumbing manager email the homeowner 10/10/24 stating that we will no longer be able to assist in the investigation as we have not been able to replicate any issue. HE stated that we have installed the unit to specification and that she is welcome to have another plumbing look over our work. 

  The homeowner called in 12/9/24 wanting to cancel her membership with us and that she found another plumbing company to help her. 

  2/23/25 The homeowner called in stating she has been having problem after problem. She stated it was determined that there was bacteria overgrowth and wants her money back since the system 'never did what it was supposed to do'. The manager ****** returned her call to discuss this and ran through the series of events since the install. The manager ****** let her know there is process that needs to be followed and requested summary of findings from the other company regarding the bacteria she was speaking of so the manager can get the manufacture involved. The homeowner stated she had already called and that they won't help because she already tried and demanding her money back. The homeowner declined to send over documents and that she was going to get the attorney general involved. 

  After multiple phone calls from this homeowner after 2/13/25, and us being unable to replicate any issue she was describing over a series of months after the install, we told her we are no longer able to assist in this matter. We do not agree that a refund should be issued. When the homeowner called us, she had been experiencing this issue for a year already prior to contacting us and had work done by other companies trying to resolve this (new water heater, home re-pipe) and they were not successful. The homeowner was aware that moving forward with the water filtration install was an attempt at solving this mystery (as noted in the estimate that she signed and agreed to move forward with). We have made all attempts at solving this mystery, and just like other companies, the city, and the health department, we were also unable to solve it. 

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 23021179
  
  I am rejecting this response because: some of these statements are true but some are fabricated. This company did say there was a warranty and money back guarantee if said system did not work. As I had stated prior Hunts did not test my water nor did they taste my water. I have been through plumbers yes, trying to find the problem. The water was terrible when the technician came out and installed my bathroom vanity and he checked every faucet and did smell the water as I stated before he said he would bring this up at their next meeting and I didnt hear back. Of course I called them, if I were a plumber I would know what to do. Therefore I called this company yes I thought the filtration system would work and thought it was working but it hasnt and I found out by simply disconnecting it and my water is fine. I also requested hunts to test my water and they never once tested the water never came to see if the filtration system was working properly like I had stated before the only thing that they did was bring a battery for the clock on the system which I was not aware that was why it would say low battery from the time of install. The guys that installed it said that would go away after charging and it didnt, so I called and he brought a battery that was for the clock which died again approximately two weeks later which I found strange those batteries last a very long time.  Something is wrong with this unit. I dont have a problem paying for things but when they do not work I would like to return it and get refunded. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer supplied toilet fill valve, flapper, flush valve repair kit and flush lever. Invoice ******** includes charges for these parts in Task # P501486 Description Partial toilet tank rebuild. Includes replacement of fill valve, flapper, flush lever and toilet tank water supply line. No parts were supplied by Hunt's Services. No printed Invoice was provided upon completion of work. Estimate for service includes note that customer has parts and that no service call fee would be charged as call was "technician driven". Customer requests refund in the total amount of $48.97 for toilet parts charged by company but provided by customer. Invoice amount charged to my wives credit card was $355.16 ($322.14 plus ***** tax). We spoke with 3 different representatives of Hunt's Services, one of which agreed to refund cost for parts and only charge us for plumber labor. $322.14 would be excessive hourly rate for a plumber. The toilet was repaired within one-hour on 6/9/2023. A photo of the new toilet parts provided to ****** service plumber is attached.

  

  Business Response

  Date: 06/26/2023

  Dear ****************,
  

  Thank you for bringing this matter to our attention. As per our discussion on 6/26/23 with our service manager, ******, we have decided to refund you the amount of $48.97, along with the applicable tax, for the parts you provided for the job. We sincerely apologize for any inconvenience caused. If you have any further questions or concerns, please don't hesitate to contact our office directly. Thank you.
  

  Best regards,

  Hunt's Services

• Initial Complaint

  Date:01/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 29, 2022 I initially called Hunts Services out because my hot water heater was not working. They dispatched a plumber and charged me $814.09 for the repair. This did not fix the problem. Then they dispatched an electrician and he stated that everything was fine and it was indeed a plumbing issue. I called back and they sent out yet another plumber and he stated the electrician was wrong. The same electrician returned and realized that it was indeed an electrical issue that ended up charging me $3124.33! Both the electrician and the company dispatcher told me my initial $814.09 would be refunded to me if it was indeed an electrical issue, which it was and that is why I had THEM do the repair. Now they wont return my calls and fulfill the promise they made to me. This company seems so shady to me after such a horrific customer service experience. I spent almost $4000. Shameful!

  

  Business Response

  Date: 02/09/2023

  Hi ******, thank you for taking the time to leave us feedback. We hold our group to high standards; unfortunately, our team fell short in this instance. Your issue was escalated but not followed up on because of a communication breakdown.
  
  We will refund you the $814.09 for the initial visit today. That refund will be credited to your account within 4 to 7 business days. Again, thank you for bringing this issue to our attention. We strive for excellent customer service from initial contact to work performed, and we will continuously work to improve our processes. We apologize for any trouble this may have caused. Please get in touch with our office directly at ************ if you have any further questions or concerns.