ComplaintsforCambridge Management, Inc.

• Initial Complaint

  02/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have lived in one of the properties they "manage" from day 1 we have had a problem with on site management or lack there of. We have went through 6 sets of office staff. When first moved in my elderly mother who had to have a spinal surgery was moved into a second floor unit. That was fine we would work with it. However the quarter mile walk to take out the trash was a issue. Fully understanding that apartments all over do not want stuff outside or in the walkways. But exceptions should be made. I asked in case I was not here if she could have a wagon under the stairs to get the trash all the way to the compacter. I was told no. I mentioned again her upcoming surgery also she was 78 than. The manager at the time said and I quote "she should have f$##g thought about that before she got a 2nd floor unit" time went on that office crew was gone. We had 3 more temp people. All of whom declined to work the Cambridge because of the reputation they have. We got a new permanent one we where told. She was gone in a month. Than more Temps. This went on for like a year. While steadily the problems grew. Problems with parking not enough handicap spaces. And all spaces are either numbered or say guest in some areas. The issue is some residents have up to 8 cars. Everyone feels that at least 1 parking spot should be guaranteed per apartment. I don't think that is unreasonable. Especially since they are already numbered. But no. Skip to today a few people have had there cars stolen one neighbor has had his stolen 6 times. My mom's car was hit while parked and nothing could be done a out it because office staff did not know how to use the cameras that are around. So my now 82 year old mom had to pay a ton to have her car f8xed. I have been threatened to be stabbed by a druggie who was smoking meth outside on the porch in broad daylight with kids around. There is a homeless person sleeping in his car right now. We have no managers even though letters went out introducing us to

  Business response

  02/27/2023

  To whom it may concern:

   

  Thank you for bringing these concerns to my attention. If this resident and/or family member would like to reach out to me directly, I welcome the opportunity to resolve all concerns brought forward.  It would be helpful to understand which community and management team is being referenced so I can immediately provide some direction, oversight and professional management support to our valued residents.

   

  Please share my direct contact information below with Mr. ********* in the event he is willing to allow me the opportunity to offer immediate assistance.  

   

  Sincerely,

  *******************************

  Director Of Property Management

  **************

  *********************

• Initial Complaint

  12/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Well I receive $1138 another and my section 8 states that my rent should be 30% of my income Wich should be around $265 ,a month not $548 I think that they are clearly over charging if it's because I am renting a 2 bedroom that's not my fault this apartment complex doesn't have 1 bedroom apartments,and I do not want a roommate that's what I signed up for section 8 program for I waited 5 long years for this and another issue the first nite I moved in here a had 10 boxes packed up somebody I'm guessing the maintenance man who got arrested for arson fires in *********** **.His name is *******,anyways the office has another copy of our apartment key he has access to office so he used that key to break into my apartment and stole alot of my valuable household items that had sentimental value from my dear dead mother who just recently passed on Nov.22 they also have a copy of our mailbox key and that is illegal to option a key to anybody's apartment and mailboxkey ,In my opinion and I saw this with my **** eyes the secretary is being fraudulent cause I saw her using another mailbox key and breaking into my mailbox#*** cause *** missing my unemployment checks,income tax return,Walmart money cards, car wrapping advertising checks,and mail order products bought on line,also when I get paid that night I think somebody breaks into apartment and actually takes my cash out of my wallet cause my money isn't adding up ,I think she hacks into my g mail accounts Wich are *********************** ************************ *********************** *********************** ********************** ********************** ********************** ********************** You have my permission to look into these g mail accounts to investigate this issue.Please Help My resolution is fix my monthly rent what it should be and replace mailbox key with new one only I have key to mailbox and apartment!

  Business response

  12/23/2022

  **************,

  Thank you for reaching out and bringing your concerns to our attention.  We will do all we can to assist you but please be reminded that your portion of rent is determined by the Tulare County Housing Authority.  On March 29, 2022, we were notified in writing of the details of your rental assistance.  The *** allowable rent for your voucher is $1055.00 with housing paying $507.00 and your portion being $548.00.  This information was provided from ************************* and she can be reached at **************.
  

  We were not aware of any previous claims of theft from your home by any of our staff members.  Please provide us with the police report and the contact information for the detective so we can further investigate your claims.  We do beleive than any of our staff members have accessed your home, mailbox or email, but we would be happy to change the locks on your apartment and mailbox to ensure your home and mailboxes are secure.  If you would like us to proceed with this, please contact our office immediately at ************** and we would be happy to assist you. 

  If there is anything else we can do for you, please feel free to reach out to our staff at Mountain View Apartments Monday - Friday 9:00 am to 6:00 pm.  

   

  Sincerely,

  *******************************

  Director of Property Management

  **************

• Initial Complaint

  12/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On my move in date (01/07/2022) the apartment was still undergoing major maintenance, this was without my ************** move-in time was delayed by a few hours. After my less than comfortable move-in, I was met with major maintenance issues. My apartment has been routinely infested with cockroaches, even after the exterminator handled them. For 3 days I had no lights due to an electrical issue, the kitchen cabinets sour ********* garbage disposal & hot water didnt work the last 3 months of me being there. My apartment has also been entered without my permission several times. Maintenance came into the apartment to replace the master bathrooms cabinet door. They took it & never returned. On two other occasions maintenance entered my home while I was naked. I am a single mother with two small children, I shouldnt have to explain how incredibly unsafe the behavior of ************************************ has been. *** called & asked them not to do that which they ignored. One of the biggest issues has been the master bathrooms shower. I have not been able to use it at all since I moved in. On April 19th, maintenance was sent to fix the issue but never returned after removing the showerhead & causing the tub to leak more. The leak got worse & started to grow black mold. The mold was over 3 months old & has caused health issues. I have submitted online & paper work orders since moving in. They were only answered with emails alleging that all issues were handled, even though they werent even attempted. I received an eviction notice for failure to pay, but the issues in my apartment have not been fixed. I was unable to get this information to court due to my mental *********** being Autistic. This was my first time on my own so I didnt know exactly how to proceed. Now I have an unfair eviction on my record & have been homeless since. I will be suing the complex. All of this was unsafe for ******* family & has caused more emotional damage than you could imagine.

  Business response

  12/07/2022

  please see attached file. 

  Customer response

  12/07/2022

   
  Complaint: 18490053
  
  I am rejecting this response because: Regardless of what you say your company does not do, I have PROOF from your business as well as witnesses, & I have documented everything. I also have recordings with the date & location stamped. I also have video recording of the apartment when I moved in. The fact that you wo Or lie & deny all of this is awful & speaks to the type of business that you are running & even if you are unaware you should check in more with your employees. If you would like me to give you the information I have you can contact me directly. 
  
  Sincerely,
  
  Sloen ********

• Initial Complaint

  10/30/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Breathing Mold and mildew.Rats.Compliance and management problems, involving rent payments. Due to no management or lack there of. No regular maintenance.Negligence and unprofessional of staff and management. Due to many people being in and out of the management office at Central Court my money has not been handled properly and my paperwork and I have not signed any papers I submitted income decreased in August and then was told in September that I have to wait they couldn't get in the system etc etc and then recently they stopped me with a 30-day notice of $800 including fees that I was promised that I didn't have to pay late fees because it wasn't our fault that there was no one in the office and they deleted our Cambridge portal of all the records of me paying ETC. I'm being threatened to pay $800 in 30 days. I've been neglected involving pain and suffering to say the least. I lived here for 8 years and this has been a total nightmare. I do need to speak with an attorney. Due to many

  Business response

  10/31/2022

  We are very sorry to hear that Ms. Parker is experiencing frustration during the management Transition. Unfortunately, management was transferred to a new company on September 8th and CMI can no longer assist with this matter. I will make sure to pass the complaint on to the owner and the new Management Agent for follow up. 

• Initial Complaint

  09/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I gave notice on the 8th of august with a forwarding address and contact info. I vacated unit an turned my keys on 8/31 at 6 pm turned my keys in to scenic Pines apartments like requested to also sent a email stating so. No portion of my deposit should be deducted or held according to rcw59.18.280 because you did not send me this refund or statement and receipt with in 21 days of vacating this apartment Im am entitled a full refund!

  Business response

  09/30/2022

  To whom it may concern:

  Thank you for bringing your concerns to our attention.  We have confirmed that ************** returned possession of apartment B-B6 on 8/31/22 and due to administrative errors the *** (Final Accounting Statement) was issued 2 days past the deadline.  We do apologize for this error and will immediately issue a full refund of the deposit to ***************

  Please let us know if you have any further questions or concerns. 

  Sincerely,

  *******************************

  Director of Property Management

   

   

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was threatened, harassed and called profanity for asking someone to please move their dog so I can get to my apartment. The animal was against lease policy from not having a leash. I called corporate, management office & was told I'd get a follow up call in 72 hours. Obviously don't care if tenants safety. 4 times I had to call to be heard & was talked down to in a rude condisending tone.

  Business response

  08/25/2022

  To whom it may concern:

  ********************** called our office on August 24, 2022 around 11:00 am to report that 2 males with a dog off a leash were sitting on the steps in his stairwell at building *.  He reported that he got into a verbal  altercation and he felt threatened by the individuals and did not want the dog brushing up against his leg because he has a cat in his home and didn't want the cat to be upset by smelling the dog on his clothes.  ********************** wasn't sure if these 2 individuals were residents or guests so we attempted to gather more information but he became very upset and inpatient with our request for more details.  Because ********************** reported that he felt threatened, we recommended that he call the police immediately.  Management sent the maintenance staff member over to investigate the situation and upon arrival they were unable to locate anyone or a dog in or near his stairwell of the * building. 

  ********************** later called back very upset and told management that the 2 men and dog were not in his stairwell but located near another stairwell in the * building which is located across the parking lot from his building.  Our maintenance staff member did go back to the * building but did not see any individuals with a dog off of a leash. 

  Our team attempted to locate the individuals and appropriately resolve the complaint.  We did ask ********************** to let us know if he see's them again and we will continue to watch for the reported individuals.  Management will be issuing a community-wide letter today as a reminder of the pet policies.

  Please let me know if you have any further questions or concerns. 

   

  Sincerely,

  *******************************

  Director of Property Management

• Initial Complaint

  08/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company has the worst service the receptionist is rude and told me she doesnt care about my crummy little apartment or any other complaints that i have. Clearly they have no regard for their residents that pay rent for their crappy ***** infested apartments. All i want is my issues resolved but they find it better to disrespect and belittle residents

  Business response

  08/23/2022

  Thank you for bringing this situation to our attention. Due to unforeseen illness of our maintenance staff, non-emergent repairs were delayed which caused your service request to be delayed. It is our understanding that the Community Manager tried to explain this, but we understand that there was frustration. We have been told that your dishwasher was repaired on 08/19/2022. Our sincerest apologies for the delay in completing the service request. 

• Initial Complaint

  07/12/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I applied for rent on June 1st, 2022. I was told that a decision might take four days to finish depending on my sources of income and it's complexity. On June 6th, 2022 I was told that I am approved and need to pay for application fee and holding deposit. On June 7th I provided them with a cashier check for $116 including $100 for holding deposit and $16 for application fee. I gave my notice to vacate to my current apartment. On June 20, 2022 I went in person and was assured by ****, manager that my application was approved and it was in the final stages, I was told that I should hear back from them within 24 hours. I informed her that I am going to be homeless if I don't get the apartment. I called ****, the manager on 6-22-2022 and was told that the company's computer system is down and was assured that I will get a final answer within a couple of hours. I never heard back from **** nor the corporate office. On June 30th 2022 I vacated my apartment, put my furniture in storage unit in ********* and became homeless. I am paying $130 per day for different hotels. Now I maxed my credit cards and without a place to live.

  Business response

  07/18/2022

  To whom it may concern,
  
  On June 10, 2022, ******************** paid a non-refundable $16 application fee and $100 holding fee to apply for an apartment at The ********* Place Senior Apartments, a tax credit affordable housing community.  Mr.Zewahrehs informed us that his preferred move-in date was June 27, 2022. In order to qualify all applicants, we must verify all income and assets to ensure that they meet the income restrictions.  This process can take some time as all verifications must be received through a third party.  
  
  On June 14, 2022 we obtained all necessary documents and sent the file to our compliance department for review and approval.   Our compliance department had some additional questions and required a few corrections.  Our staff worked with ******************** to complete the file and it was resubmitted on June 16, 2022.   We were working on finalizing the approval of his file when we experienced a glitch in our software system that further delayed the process.  Our internal IT department was unable to resolve the issue so our management logged a help ticket with the software IT department.   On June 22, 2022 ******************** contacted our management office and stated that if he did not have an answer by the end of the day, he would lease elsewhere because he had other options.  Our office or management never heard back from ******************** again.
  
  When an applicant applies for an apartment and later changes their mind or decides they no longer want to live in our community, they forfeit the $100 holding fee.  This is written and acknowledged on the screening application.  Our management office was never made aware that ******************** would be homeless if he could not move-in to the ********* Place Senior Apartment by the end of the day on June 22, 2022.  We apologize for the misunderstanding and would be happy to allow ******************** to reconsider leasing a home in our community and will apply all fees paid to his move-in costs, or we can process a refund of the application and holding fee immediately. 
  
  Sincerely,
  
  *******************************
  Director of Property Management
  Cambridge Management, Inc.
  1916 *************
  ****** **, 98466
  ?? **************
  ?? **************
  ? *********************
  ?? www.CambridgeMGMT.net

  Customer response

  07/19/2022

   
  Complaint: 17555569
  
  I am rejecting this response because:

   

  I have informed ********* Place manager **** several times that I wanted to move into ASAP. I repeatedly informed ****, the manager that I will be homeless if I dont get the apartment at their facility ASAP. On June 7th I informed **** (manager) that FDCARES unit is going to contact her to expedite the process due safety issue at my former residence. **** instructed me not to give her information to anyone. The manager was 100% aware of my disability and life safety at my residence. **** assured me several times that I will not be homeless.I requested my address at their property so I can place a change of address, but she said the corporate office is in their last step which will be finalized in four hours. I never got my address information and never heard back from **** or the corporate office.

  
  Guardian Management is responsible for making me homeless and causing me unnecessary pain and suffering. In addition, I would not give a notice to vacate to my former apartment if I didn't get an approval from ********* Place/Guardian Management. Furthermore, I am disabled with severe chronic pain who is immobile.I fell in the street a couple of times while walking to find a place to eat and ended up at the ************************** Emergency room. Guardian management is responsible for all my hotel expenses and meals and pain and suffering until I find a home. I am paying $138 per day for hotel since June 30th,2022. Guardian management is solely responsible for all my past and future expenses due to their negligence and breach of verbal contract. My room and board expenses through July 18th, 2022 are $6000. Guardian Management must pay for all incurred expenses due to their negligence until I find a place to live in.
  
  Sincerely,
  
  *****************************

  Business response

  07/27/2022

  To whom it may concern,
  
  On June 10, 2022, ******************* paid a non-refundable $16 application fee and $100 holding fee to apply for an apartment at The ********* Place Senior Apartments, a tax credit affordable housing community.  Mr.Zewahrehs informed us that his preferred move-in date was June 27, 2022.  In order to qualify all applicants, we must go through a full qualifying process and verify all income and assets to ensure that they meet the income restrictions and LIHTC requirements.  This process can take some time as all verifications must be sent and received through a third party verification process.  
  
  On June 14, 2022 we obtained all necessary documents and sent the file to our compliance department for review and approval.   Our compliance department had some additional questions and required a few corrections.  Our staff worked with ******************** to complete the file and it was resubmitted on June 16, 2022.   We were working on finalizing the approval of his file when we experienced a glitch in our software system that further delayed the process.  Our internal IT department was unable to resolve the issue so our management logged a help ticket with the software IT department.  On June 22, 2022 ******************** contacted our management office and stated that if he did not have an answer by the end of the day, he would lease elsewhere because he had other options.  Our office or management never heard back from ******************** again.
  
  When an applicant applies for an apartment and later changes their mind or decides they no longer want to live in our community, they forfeit the $100 holding fee.  This is written and acknowledged on the screening application.  Our management office was never made aware that ******************** would be homeless if he could not move-in to the ********* Place Senior Apartment by the end of the day on June 22, 2022.  We apologize for the misunderstanding and would be happy to allow ******************** to reconsider leasing a home in our community and will apply all fees paid to his move-in costs, or we can process a refund of the application and holding fee immediately. 
  
  Sincerely,
  
  *******************************
  Director of Property Management
  Cambridge Management, Inc.
  1916 *************
  ****** **, 98466
  ?? **************
  ?? *************
  ? *********************
  ?? www.CambridgeMGMT.net
  

  Customer response

  10/12/2022

  Dear *******,
  
  Thank you for the follow up. I have previously responded to their offer. I reject their response because they breached their contract of guaranteeing an apartment for me as I have put a holding deposit and gave my notice to vacate to the previous landlord per their instructions. Their negligence cost me a minimum of $10000 through September 23rd, 2022.
  
  Attached please find my first response to their response.
  Per our conversation today I took a trip overseas to little town of Bethlehem on August 3rd and returned to **************************** on September 6th, 2022 while at home and overseas I was hospitalized several times due to severe chronic pain which was aggravated by becoming homeless as a result of Cambridge Management negligence and breach of contract.
  
  Thank you for your consideration.
  
  Kind regards,
  *****************************
  

  
  

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tenants in Sunrise Apartment place does not have access to mailboxes. The landlord is refusing to collect the mail from the carrier. Landlord stated that corporate office told them not to collect the mail anymore. Its a federal office to withhold mail. The tenants are afraid to report them because the manger will threaten them with eviction

  Business response

  04/05/2022

  Unfortunately, the mailboxes at our community were vandalized making them unsecure for postal delivery. This issue was discovered and reported by the mail carrier on Monday, March 28, 2022.
  
  Per federal law, mail cannot be delivered to the community office for management to hand out. Management worked with the local postmaster to repair the mailboxes so that mail could be delivered to the residents. This was accomplished late in the afternoon of March 29th. Mail delivery resumed for the residents on March 30, 2022.Mail was available at the local post office for pick up by the residents during this time. We regret any inconvenience to our residents.

• Initial Complaint

  03/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Cambridge Management, *** ******************************************************** ************ ******* Property Manager Laburnum Garden Apartments, ************************* To whom it may concern, The property manager at Laburnum Garden Apartments, instructed me to take a photo of another tenant, Tracys cat due to my allergies to cat dander and the animal roaming the hallways. A tenant witnessed me taking the photo and told the cat owner that I took the photo. As a result of Yolandas instructions for me to do the investigative work to resolve the issue I suffered a car length sized key scratch along the entire drivers side length of my car. Had ******* not assigned me the duty of investigating another tenants lease violations and viewed her video footage from the many cameras in the common area corridors OR utilized her maintenance team staff to identify the cat roaming the halls I would not have suffered the retaliation of the tenant keying my car. Additionally, I now feel my safety is compromised as a direct result of ******* assigning me a task that should have been handled by management and not the tenant. ******* stated that she informed the legal team on Thursday and that the tenant was given a 7 day notice. March 16th, ******* (Property Manager) was informed of the above and she has not assisted in taking any recourse to assist me with my property damage. She put me at risk to be retaliated on by other tenant and I now feel unsafe on property. I would like the property to pay for the damages on my vehicle.

  Business response

  04/06/2022

  We are sorry to hear about the damage done to your car due to filing the complaint and taking a photo of another tenants lease violation.  Since the damage was done by the other tenant, we strongly encourage you to file a police report regarding the damage done to your car, as we are not liable for the actions of the tenant.  We are very sorry that this happened and wish the matter had been handled differently.  Please come speak with us regarding your concerns of safety, as we want all our residents to feel safe in our communities. 

  Customer response

  04/06/2022

   
  Complaint: 16904794
  
  I am rejecting this response because: The pictures were to be taken by the rental manager, yet same requested that tenants take pictures of the lease violations, instead of by the rental manager.  In addition to this, there are security cameras directly above the violators door, which would and should record all aspects of activity indicated. Yet, The rental manager advised that the cameras are only to record tenants that fall down in the hallways. 
  Sincerely,
  
  ***************************

  Business response

  04/19/2022

  We take lease violations seriously and we appreciate that you brought your concerns to our attention. We are sorry about the damage to your vehicle. We do not tolerate illegal activity or property damage at our community. However, we must rely on law enforcement to investigate such issues. Please submit a police report including any evidence you may have as to who caused the damage to your vehicle. Please let us know the case number when one is assigned.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩