Complaints

This profile includes complaints for Fife RV & Auto Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fife RV & Auto Center

  3520 Pacific Hwy E Tacoma, WA 98424-1121

  
• 

  Fife RV & Auto Center

  3410 Pacific Hwy E Fife, WA 98424

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm very sick, wanted to buy an RV to do a last vacation. Started the process at Fife RV gave them $3000. They were unable to get the financing done, took them 4 days in between that. I got sick, had a mini-stroke and unable to drive. Asked for my money back That was on the 14th, and they still haven't get it. Keep ignoring my calls. And saying they're doing it, but they're not doing anything.

  Business Response

  Date: 10/25/2024

  Our Sales Manager hand delivered the refund check to Mr. ***** this week.  

   

   

  Customer Answer

  Date: 10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* J *****

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the August 3rd, 2024 I picked my 2012 Shasta Revere, it was $15K, when value is $8K, the total price was $17K. I drove out the lot with no paper plate. I texted the sales guy ***** I texted the finance *************, he said he will mail it. Three weeks later Im still waiting.I was given the camper with the hitch not working, stated by another worker, its fidgety. The yawning almost fell on my fianc, that was broken. The kitchen faucet was broken, water was everywhere. The main battery was dead. I was specifically told by ****, I would be camping ready. I said this was important. I needed to drive straight to a camp spot, camping ready!!! He said no problem!!! Safely and line check, I was charged $715 required told by law. For a gas line and safety check. Is the towing hitch not my safety?? Is pulling out the yawning out a safety?? I dont have ******** or social media to search things like I could have gotten the same camper for $8k. They charged double, that is not right. LEV. 25:14 PRO 22:22

  Business Response

  Date: 09/04/2024

  We confirmed the mailing address with **************** and mailed her plates to her PO Box.  She should have received these a couple of weeks ago.  If she has still not received please feel free to call our dealership at ************.  One of our Sales Managers has reached out to her as well to discuss the other items. 

   

  Customer Answer

  Date: 09/11/2024

  
  This was far more than now receiving the original paper plate, three weeks later. The temporary plate was finally received two days after the actual plate. This issue is more than that, its the $17K amount, spent on a valued $8K camper with no warranty. This is about the fact that I was told I would be good and the yeah-yeah, your good I was told Broc, the sales person. I was told I would camping ready meaning which I told him, I will have ready I need to hook-up with no issue. The issues I had:
  
  I had to ask for the main plug in. If I would have driven away how would I have plugged in?
  The battery, which also assist to put on the hitch was completely dead. It had to be manually done. Then the worker mentioned how fidgety the hitch piece was. Isnt that part of a safety check to make sure it safety drives while connected?
  Once connected to power, to faculty was broken - safety check, was the water checked? 
  The yawning was not mentioned it was broken, what if it fell on a child? again safety check???? What was checked on this camper?
  The propane we are afraid to connect and turn on to see if it works, they claim that was checked, I doubt it.  
  
  I was told several yeah-yeahs that I would be good, having this camper had been a disaster and fear in live in. I asked for proof on a safety check I was told they dont provide that. This is greed and deception 
  
  
  ******* ****** (******) 
  WA Mobile Notary & Certified Life Coach
  M: ************
  E: **********************************
  E: ***************************************
  

  
  

  Customer Answer

  Date: 09/27/2024

  I would like a reasoning to why I was told I would be all good and okay and yeah-yeahs.
  
  - I would like to know why I was told promises that were not followed through. 
  
  - I would like to know how Fife RV came up with the price of $17,999 for a 2012 Shasta Revere (26, no pull-outs), when the value is $8,000 for a 29 foot with pull outs,  so that would mean the 26 footer with no pull outs is lesser value.  How was the value determined?  More than likely this was a trade, so commission was made Maybe I would like to be charged the value and sensible commission fee. 
  
  - I want the fairness in being charged.. this company saw a person in need and took advantage. 
  
  - I would like to know if this camper was even looked at inside and out. I was not told not one thing wrong with the camper. Was the water checked, because it would have been noted the faucet was broken. 
  
  - I want to know what is the safety check requirements, because the yawning being broken is a big safety issues, it could have fallen on someone if we had opened it. How would you solve that? How about leaving someone elses c*** in the tank i just want answers! I paid $715.00 for a safety check as printed on the receipt, was told afterwards it was for gas line. I was told by the sales guy its a safety check, yeah they check all that. His words by Broc. I asked do they check the roof, water, etc. she said yeah yeah all that.. 
  
  - All the wrongs corrected 
  
  - They never called us to tell us the check came when I was on the phone with guy all morning. We had to drive there to tell them it was cleared.. were they trying to keep the check?
  
  - There so many issues I dont know. 
  
  How would they like it resolved.. should. Contact the news to help me.
  
  
  
  ******* ****** (******)
  M: ************
  E: ************************ or **********************************
  

  
  

  Customer Answer

  Date: 10/07/2024

  Yes the plate was not the main issue, they made it about the main issue. There are problems besides the late paper plate I received after the real plate which made no sense. I didnt email or put focus regarding the plate are you reading my messages??! 
  

  Customer Answer

  Date: 10/10/2024

  ***** ********, General Manager called me from ****, he tried to offer $500 service at their facility.  I am denying their offer:

  I was promised certain things when signing the paper work. I assured what I needed, instead I had someone else c*** in the tank ,a broken yawning, broken faucet, dead battery, no hitch, no paper plate, etc the frustration. 

  I told him that the was 3 hours away for me to get service!!! That was an insult to offer me that. Buying my home was supposed o be happy

   

  Business Response

  Date: 10/22/2024

  Our Sales Manager has reached out to Ms. ****** in order to resolve any outstanding issues she might still have.  He spoke with her and is awaiting a call back from her to get the items resolved.  If there is any other questions she has or issues she can call our dealership at ************.

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my ** from Fife RV center in May 2022, took possession in June 2022. I purchased the ** roof seal with 10 year warranty for $3850 at the time of purchase. With the seal I am required to get inspections. In December 2022 I decided to get ahead of the game since we had a hot summer and make sure my roof seal was still good. After getting the inspection done in ******. I live in ****** but purchased my ** from ********** because of the selection in my area. After getting the inspection done I found out that the perimeter of the roof was never sealed with their product I purchased. I called the seal company and sent pictures. They informed me my roof was no longer in warranty due to the application was not performed properly. I then called Fife RV center and talked with the service manager. After a few phone calls back and forth he admitted that they did not apply the product correctly. He then sent someone down to ****** to apply the seal. When the guy came down he realized the ** was too cold and it was freezing out and the seal would not adhere properly. I called the service manager again and was told they would send someone out again when the weather improved. After numerous attempts in the past 4 mos to have someone come out I am being told they will get to it when they are in the area with no date in mind. I have been offered to bring my ** to the service department 3 hours away and sit while it cures or wait till they are in the area, no date in mind. Both I feel are not satisfactory. I do not have a free day to drive 6 hours and to sit in their service center nor want to pay the gas to bring my Class C ** back up there. The request for a refund is being denied as well. I am at an in pass and do not want to be shoved under the rug and forgot about. As my ** is factory sealed I still do not have the seal I purchased to give me peace of mind my roof will not leak. This was something that was their mistake for not applying correctly the first time.

  Business Response

  Date: 06/06/2023

  We are in contact with the customer and are trying to schedule a time to complete the application of the product.  We had tried a few month's back but due to the weather not cooperating we were unable to complete the job.  

   

   

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20133181
  
  I am rejecting this response because:
  They are not in contact with me to resolve the issue. I have been the one to reach out to the business. They keep saying at a later date but no date given. Its been 6 mos and would like a refund due to lack of communication.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/08/2023

  Both our service manager and Finance Manager have reached out to *************** over the past few weeks.  We have let her know that when we have a technician in the area, she lives in ******, we will complete the repairs.  We have also offered for her to bring the unit to ** and we will complete the job.  

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 18,2020 I purchased and **. The ** was in my back yard no problem I had family use the **. Then the issues started happening the back in was falling apart. Things were coming undone that should not be happening. Made an appt for the ** to go in to Fife ** in May 1, 2021. The ** stay until 8/18/2021. They fixed the issues in the meantime my understanding was they were doing the maintenance needed on the **. I we still an issue but the was fixed. The next year I brought the trailer in the the annual maintenance check. I got the paperwork back that I needed to submit. I submitted the paper work to the Forever Warranty. Then they send me an email stating they did not get the paper work for 2021. I called Fife ** and said did you guys check everything and fix issues yes. Ok I need the paperwork showing that for the warranty company Oh we didn't do it because I didn't say inspection. I stated you had the trailer for 4 months why not. You repaired the ** but never inspected the ** for anything else. I called the maintenance Manager and they did not inspect anything to keep my forever warranty on the **. Called left a message for the sale manager no response. I don't think I'm asking for the moon but , maybe good customer service. This is not good customer service has the customer I would expect them to take care of me. I contacted the Forever warranty company the issue is with Fife ** unless I give them paperwork that stated it was inspected I lose the warranty.

  Business Response

  Date: 10/10/2022

  The customer did come in and request warranty service to be done the beginning of May 2021.  They did not, however, request to have a warranty forever inspection done while the unit was here.  The warranty forever inspection is a customer pay inspection that requires prior authorization from the customer before we are allowed to proceed.  The inspection is to be done yearly within 30 days of the date of purchase, either before or after.  The customer has listed that they purchased on September 18, 2020, which means the earliest they could have the inspection done would be August 19, 2021, the day after they picked up.  

  
  We have reached out to Warranty Forever on her behalf to see if they'll accept our warranty work as the first inspection and honor the inspection she had done this year in order to keep her free policy in place. 

  Customer Answer

  Date: 10/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/27/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2021, I contacted a sales representative and looked at a 42 ft trailer/toy hauler. I completed the sales agreement but did not take possession of the unit. Upon returning home and researching the size and type of vehicle required to pull a trailer the size, I called the business and requested to trade the larger unit for a smaller unit. I did this within 72 hours. I was told that since I signed the contract I was obligated to honor said contract even though I never took possession. With that, I was told I could contact the owner and he could authorize terminating the agreement. I did that when the owner (or a representative) was available. When a smaller unit was made available, we terminated the original agreement and completed paperwork for the smaller unit, which I did purchase.When completing the paperwork, it was requested I place the same $15,000 "down payment" as on the 42' unit. My complaint is that the $15,000 was not deducted from the asking price which would reduce the overall cost. Instead it was added to the end of the agreement which increased the unit by $15,000, and I was told it was a state regulation and it would be "explained after signing". The explanation was not given. I allowed plenty of time for the explanation and even spoke to a contact at my credit union. I recently spoke with a friend who is a former investigator at the ** State AG's office and was advised to contact the BBB and file a complaint. As of April of this year, I requested to meet with the sales manager after he offered assistance with any concerns about the transaction. He did not reply. My complaint is based on what I believe was "penalty" for allowing me to trade the larger unit for the smaller unit. I would like to know if there is a course of action I can take to have the down payment correctly applied to the price of the unit.

  Business Response

  Date: 08/05/2022

  We have reached out to **************** regarding his concerns.  The down payment was applied to his purchase and our Finance Manager has gone over the contract with **************** to show him where it was applied.  

   

   

  Customer Answer

  Date: 08/24/2022

  As previously stated, the message sent on 8/5/22 must have gone to my junk folder and was more than likely deleted.  I searched the remaining emails from that date and did not find the original response from the business.  
  
  I replied to the email I did find in my junk folder a few days ago.  
  
  I also stated that I spoke with a rep from the company but at the moment cannot recall his name.  Unfortunately an update on my phone deleted that text conversation.  
  
  That representative has not contacted me again so I am at a lost as to where I go from here, and quite honestly, it seems a lost cause.
  
  If it is and option of the BBB to re-submit the complaint #******** I would prefer that to happen and perhaps motivate the rep from Fife RV to contact me again.  If I could remember his name, I would do that myself.
  
  Thank you
  

  
  

  Business Response

  Date: 08/30/2022

  We will reach out to the customer again, he can also call our dealership at ************ and ask for our ****************** as they will be able to help him out.

   

   

  Customer Answer

  Date: 09/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/07/2022

  To whom it may concern,

   

  I accepted the response that the business would contact me.  No resolution to the complaint has taken place at this point as I have yet to hear f rom them.

   

  I apologize if my response in answering the question of a resolution was misleading, but the categories were a bit confusing.

  Business Response

  Date: 09/07/2022

  We will reach out to the customer again regarding his complaint.  Also if he has any questions or concerns in the future he can call the dealership at ************ and ask for our Finance Department.  

  Customer Answer

  Date: 09/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our complaint started with the BBB in the scam tracker submission. And we are also sent here. We have never been treated with such disrespect and unethical sales tactics as this business has dealt us. The continue to try and reverse with us every single horrifying issue we were subjected to only to be given another cover up. Our last call and now a new contract to appease us after saying quote un quote(are you going to remove the review) if we give you your terms )is only covered with more ways to recoup by adding in my mind what I consider illegal price gouging, the original sales price we where given and worked two hrs on with paperwork only to see our sales person dissappear with a finance manager replacing him, very blunt , telling us there was mistake, and this RV was wrongly advertised ,even though our sales agent talked with us and showed us over and over what a great deal it was on screen and on paper for HOURS. He then proceeded to tell us there's no way I can give it to you at this price and it's the fault of there contracted internet advertisement team,and we would have to pay out *******ore if we wanted it. Our paperwork was done ,we worked so hard., we were in shock and just got up and left. He followed us and said sorry guys I just can't let it go for a loss. I told him this was unethical, immoral, and misrepresentation at the least. He said no you see here , prices subject to change at any time. To make matters worse. When I told the general manager via email the tactics we just experienced, and I filed with the BBB,he immediately called and said we could have the deal and this has happen TEN TIMES and he's not happy with it!? And we were still subject to it!? How manyothers caved to this tactic? My Hisband is A Twenty year Military member who has fought Terrorism in the face and to see him degraded this way. Shame on you. We were sent a new dandy contract with our original sale and ******* PDI charge ******* Brake Control charge ect.TBC

  Business Response

  Date: 08/03/2022

  We are in receipt of the complaint from Mr. and ***************, ************* takes customer satisfaction with the upmost importance.  There was an error with the internet pricing on the unit they were trying to purchase.  This was explained to Mr. and *************** at the time they were trying to purchase the unit.  Even though the unit was advertised at a significantly lower price then intended we told Mr and *************** we would honor the price.  They advised us they had their own financing, as of today we have not heard back from them regarding their financing.

  Customer Answer

  Date: 08/11/2022

  Absolutely not left at that option. We were in the end told that they would not remove the ridiculous price gowging final inspection cost OR reduce it to an actual viable ethical cost.It is apparent they were making up the loss on honering the internet price which they allowed us 2 hrs in house till they told us they wouldn't honor it and told us sorry folks. Then rebuted when we filed a bbb report. New honored price that came in a contract via email after we filed the complaint showed a PDI pre delivery inspection of *******! Never has an dealership to this date can even wrap there head around this. It's obvious . And they flat out told us they won't remove or discount it. Basically they are money back or no sale. No thanks. Enjoy your greedy karma we purchased a 2022 242bk Palimino solaire for ******. The one they tried to sell us once they noticed there supposed error AFTER the paperwork and showing and confirmed price were done, Was to be around ******** after error correction which at the dealership they would not budge on was a 20ft model solaire ******, smaller!