Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Served lawsuit by Olympic Collection, **** without receiving any prior contact from them by phone or mail. The served Summons and Complaint has been this collection company's only process contacting me and that is not the proper process for collection company's per Washington State Law. It seems this is a common tactic used by this Company as there are several other BBB complaints of them handling a collection matter this way.

  Business Response

  Date: 08/15/2024

  We always strive to get bills paid without a lawsuit and we place calls and mail prior to that. This is a public forum and we are limited in what we can say..

  This is an attempt to collect a debt. Any information obtained will be used for that pupose.
  

   

  Customer Answer

  Date: 10/14/2024

  Hello.

  This complaint I made against Olympic Collections has not been resolved and their response message provides no proof that they ever verified the debt or contacted me it is just their word that they did.  Show me documentation and call recordsthey havent because they cant.

   

  ******* *****

  Business Response

  Date: 10/25/2024

  We had noted this up for a court hearing on October 21, 2024 but struck that motion as this matter is now resolved.
  

   

  This is an attempt to collect a debt. Any information obtained will be used for that purpose.
  

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never recieved any documentation with this company thats trying to garnish wages. Along with trying to talk to the legal manager doesnt get anywhere. Shes very rude and not willing to put note on the account or anything. This place makes it hard to want to pay any money to let alone try to get an understanding of whats going on.

  Business Response

  Date: 02/21/2024

  We don't have the consumers name on this complaint and will answer it the best we can. I think I located the account by the consumers phone number. The account is from August of 2022. Our client sent the account to us in February 2023 after sending multiple statements to the consumer with no mail return. We sent a letter to the same address the client gave us. There was no mail return. We made phone calls with no return calls. We served papers at the same address the client had, the same address where we sent the letters and where there was no mail return. It was served directly to the consumer. The consumers did not respond. We sent default papers to the same address.There was no mail return. We garnished. the consumer then called on February 13th and did a partial payment that was returned today as non sufficient funds. The question for us is what else were we supposed to do? hen a consumer has been notified and has not responded, the unfortunate result may be a garnishment. The creditor has not bee paid and put in effort, time and expense to perform, the services. The consumer is not happy at this point as a garnishment is in place. We try to work with consumers and the notes above show that.

  This is an attempt to collect a debt. Any information obtained will be used for that purpose.
  

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21325836
  
  I am rejecting this response because: after talking to an individual there who wasnt willing to take notes. This company is going against the law by not sending any documentation. They said they sent information but me or my husband hasnt received anything along with any phone calls. 
  
  Sincerely,
  
  A F

  Customer Answer

  Date: 02/29/2024

  *************************;

  Business Response

  Date: 03/12/2024

  We work with consumers every day. We have answered the complaint previously and detailed all the efforts made to collect the debt. Again, the question is what else are we to do when we have made efforts, can show our efforts and the bill does not get paid? We do show the consumer has now paid the bill after all our efforts.

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a knock on my door and was served a document related to a past due dental bill. This was the first I received any notification from this collection company and it was a request to appear in court. Shortly thereafter I received a writ of garnishment. Prior to receiving a writ of garnishment I reached out to the company listed on the court documents. I was not able to connect with the company despite several attempts. After receiving a writ of garnishment (along with my employer) I reached out to the attorney listed on the paperwork and could not reach him. I have not had any dealings with this company and unsure how they are able to not notify me, but yet send someone with a letter to appear in court (short notice), followed by a writ of garnishment. My concern is this company is doing this to individuals and taking advantage of the court system to make money. They have added several fees that do not make sense to pay.I should add my insurance paid the bill which they are referencing is past due

  Business Response

  Date: 05/31/2023

  We made attempt to communicate with the consumer prior to the lawsuit including calling and mailing correspondence. The consumer did not respond.

  We sued due to no response. When the consumer was served, she did not respond to **. 

  The consumer indicates there have been attempts on her part to contact **, but we not received any calls or correspondence and neither has our Attorney.

  We work with consumers, but when we attempt to communicate and there is no response, we move forward on the account to try to collect it.

  This is an attempt to collect a debt. Any information obtained will be used for that purpose.

• Initial Complaint

  Date:06/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company initiated a lawsuit for a 6 year old medical ****, without ever contacting me, or sending me any written notices that there was an alleged debt owed to them. They have refused to furnish documents when Ive requested them. (Validation of the debt, original creditor information, and how they have my account which includes medical information) I have contacted them via phone and email, because they had papers served to me at 6:30pm on 6/17/22 right before the weekend when everything is closed, and the weekend before a Monday federal holiday (Juneteenth) which soaked up 3 of the 20 days immediately Im supposed to have. They have never contacted me, or attempted to collect this debt, and on a document they claim is their verification, the information is incorrect, and the address listed on it is incorrect. I have been in touch with a local lawfirm in regards to this and am pursuing my own legal options, as theyve dealt with this company before. This company has been sued before for deceptive business practices and abusive tactics. My experience with them was fruitless, and they tried to bully me into paying something I dont even owe, and trying to collect more than their alleged principle amount outside of the court over the phone. Theyve refused to report this supposed debt to the Credit Bureaus saying it was their policy, when its because its much easier to track and dispute it through our Credit Bureaus. Their legal team lead isnt even an attorney and was trying to dictate to me how laws work. The alleged amount is less than $230, and theyve tried to get me to settle outside of court for a larger amount of $310+ Without any explanation as to why I would owe more than the original amount allegedly owed. This alleged debt is also less than 2 months away from its statutes of limitations regarding collection. Its why they never reported it to my credit, and filed last minute. Its a scare tactic.

  Business Response

  Date: 06/22/2022

  The account for ******************** was sent to us 11/21/2021. We sent a letter to the consumer at the same address where ******************** was served after we sued the account. ******************** talked to us over the last few days extensively and we provided him the itemization provided to us by our original creditor. The conversations took quite a bit of time here and we tried to work with him. We have asked our client for any additional information they can provided so that we can send it to ********************. We have genuinely tried to help him and spent a lot of time trying to do so. We have answered all his questions. The account was sent to us by our client and we attempted to collect on it.  This is an attempt to collect a debt. Any information obtained will be used for that purpose.

  Customer Answer

  Date: 06/22/2022

   
  Complaint: 17461000
  
  I am rejecting this response because:

  You have not produced documents with my signature on them, or mailed me such documents as I requested via email and phone. Further, the document you supplied is not an official invoice received by, or signed by me, nor does it state an actual balance. You can't just pencil in whatever you want and claim it's official or valid. You have also not furnished documentation regarding the original creditor/owner of alleged debt (Including the name and address) to me as requested on both the phone and via email. I have responded to the papers that were served to me via certified letter, and provided that letter to the court as well. You should receive it in a couple of days. Further, your company has never once contacted me, nor attempted to contact me either via writing, phone, email, mail, etc. I have documentation from phone company showing zero records dating back to 2020 of your available phone numbers calling my phone, and you clearly have not mailed me anything. Your company also refused to report this item to any of the credit bureaus, which would have notified me of it's existence long ago. But I suspect you/your company knows it would be much easier for me to dispute and take care of through the Bureaus. 

   

  You have not provided me any physical documents asides that... "ledger" and refused to do so when I orally requested it over the phone, and have ignored my email to you requesting the entirety of paperwork/documents you have regarding me, the alleged debt (Including any trail of where it came from and how it came into your possession.), or any official documentation linking me to the debt, as is required by law. In my certified letter I also included the citations of law requiring you to fulfill these demands.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we received a **** from a collection company for a vehicle that was impounded that we sold last yeear. we tried to go pay the impound lot and pick up the vehicle but they would not let me pay or pick up the vehicle.the vehicle went to auction which i could not attend and then they sent the **** to this collection agency.we have tried sever times to pay the **** and they will not take payment for the amount of the ****.they are asking for more money every time we call.we agree to pay the amount on the **** however they say if we pay the amount on the **** that it will only be a partial payment and they will send another **** for the rest owed.

  Business Response

  Date: 06/14/2022

  We will accept the original principal amount of $1,124.12 to pay the **** in full so long as the amount of $1,124.12 is received in our office by Monday, June 20, 2022.

   

  This is an attempt to collect a debt. Any information obtained will be used for that purpose.