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Business Profile

Perfume

Fragrance Outlet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought perfume from this business on February 20th and they have a deal that you can buy one get one free which I thought was strange because I have been buying this perfume from ***** since 2008 and Ive never seen it on sale for half price. I bought Viva la Juicy and the total came up to $103.63. When I got home it smelled nothing like the perfume and I know this because I have the genuine product at my house and I compared. I tried to return it and they told me they will only give me store credit and only for the unopened bottle of perfume. I did Not want anything else from this shop and all I want is my money back and they refused to refund my money. They are clearly running a scam by not accepting returns of opened bottles because how else would I know its fake? She also kept my receipt and wouldnt give it back! I told her I was going to call the police. I had a two part receipt and I only have the second part because she kept the first piece of it.

Fragrance Outlet is NOT a BBB Accredited Business.

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