Complaints
This profile includes complaints for Grimm Collections's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 14 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not responsible for this overcharge after account was paid off and closed.Customer Answer
Date: 03/30/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
I, Michael ***********, expressly authorize Grimm Collections to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Grimm Collections.
I acknowledge without this authorization, Grimm Collections would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
Insert Your Name Here: ******* *********** Date: 04 30 2025__/__/____
2) Here is the information BBB requested regarding my complaint:- I requested the verification of the debt from Grimm Collections on _04 30 2025_/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)*******************************______________
***** - The reason why I believe the alleged debt is NOT valid is: Account was closed. They also damaged the driveway with their roll off dumpster!
***** - The account number:
*****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 04/03/2025
A past due debt was assigned to collections on 2-4-2025 from ************************ with a principle balance due of $111.19.
We contacted our client to verify the status of this past due debt since Mr. *********** believed it was paid in full. The unpaid balance is for a large drop box container that was delivered on 4/12/2024. An initial pre-payment of $600.00 was paid towar5ds the overall charges of the box. Tonnage of the container is a variable cost and can not be estimated or pre-paid. The final bill came to $704.74 (see attached audit) after deducting the pre-pay by the customer the unpaid balance of $104.74 was due and owing. Our client made several attempts to collected the unpaid debt. Our client turned over $104.74 plus the late fees of $6.45 to our agency.
Mr. *********** called and paid his balance in full yesterday. This account is set to electronically be removed from his credit report with Experian, Transunion and Equifax.
Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing an invalid account reported by Jump for Joy/Grimm Collections on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting. I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.Customer Answer
Date: 03/20/2025
AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU (ID *********
I ******* ******* expressly authorize Grimm Collections to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Grimm Collections.
I acknowledge without this authorization, <Grimm Collections would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
Yes, I understand & Consent - ******* ******* 3-19-2025
- Request for information regarding the alleged debt was made on: 3-14-2025
- The reason why I believe the alleged debt is not valid is: I believe the alleged debt is not valid because my personal information may have been compromised due to a data breach. As a result, this debt could be the result of fraudulent activity or identity theft. I am requesting detailed documented proof verifying the validity of the debe, including proof that it was incurred by me.
- The account number is: 120318xxxxxxxxxxxBusiness Response
Date: 03/20/2025
This is a duplicate complaint that has already been responded to. The account Jump for Joy is past statute and has been removed electronically from **********, Equifax and Experian. We have no control over the process time for the credit bureaus. We would recommend that Ms. ******* do a dispute with the credit bureaus and request a deletion. We will get an electronic inquiry from the credit bureaus and we can then confirm the deletion of the account. ************** has any questions, we can be reached at ************.
Initial Complaint
Date:11/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with GRIMM COLLECTIONS. I do not have a contract with GRIMM COLLECTIONS, they did provide me with the original contracts as I requestedBusiness Response
Date: 12/02/2024
EvergreenDirect ************ assigned two delinquent accounts to collections on 01/09/2024.
One of the accounts is a deficiency vehicle loan account in the past due sum of $10,273.91 and
the other account is a delinquent signature loan account in the past due sum of $5,717.45.
The last time that EvergreenDirect ************ received a payment from Mr. ******** was on 05/22/2023.
We have never spoken to Mr. *************** These two accounts now are set to report as disputed on Mr. ********** credit file.
If we can provide additional information, please let us know.
Customer Answer
Date: 12/03/2024
Complaint: 22615120
I am rejecting this response because: I first tried to challenge the matter with the Credit Reporting Agencies
and this is starting to cause a lot of stress and anxiety. GRIMM COLLECTIONS/EVERGREEN DIRECT
has violated my constitutional rights and have continued to
neglect and ignore me. I feel discriminated against and not heard. I don't
know what this company has against me, just want fair and honest
reporting that I give CONSENT to In accordance with the Fair Credit
Reporting Act. The List of accounts below has violated my federally
protected consumer rights to privacy and confidentiality under 15 U.S.C
1681.
15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2: It also states a consumer
reporting agency cannot furnish a account without my written
instructions15 U.S.C 1666B: A creditor may not treat a payment on a credit card
account under an open end consumer credit plan as late for any purpose
15 U.S.C 1681c. (a)(5) Section States: no consumer reporting agency
may make any consumer report containing any of the following items of
information. Any other adverse item of information, other than records
of convictions of crimes which antedates the report by more than seven
years 15
U.S.C 1681s-2 (A)1 A person shall not furnish any information relating
to a consumer to any consumer reporting agency if the person knows or
has reasonable cause to believe that the information is inaccurate.
so in RESULT I EPECT IT TO BE REMOVED COMPLETLEY! THANK YOU.
Sincerely,
******** ********Initial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i'm not liable for this debt with *********************. I do not have a contract with Gimm collections, they did not provide me with the original contract as I requestedBusiness Response
Date: 11/25/2024
TwinStar ************ assigned the past due balance of $224.18 to Grimm Collections on 10/10/2022 We sent out a collection notice and left voice messages that were not returned. The only communication that we have had with Mr. ****** was on 11/14/2024 when he called in to our office and he asked about settling the account. He was told that we would not settle the account but would set up payments of $80.00 a month. He said he will call back when he has the money.
He did not dispute the account nor ask for any account documents.
This account is now set to report as disputed on his credit file and the proof of debt and the assignment to collection documents are attached.
If we can be of further assistance, please let us know.
***** *****
Office Manager
Customer Answer
Date: 11/25/2024
Complaint: 22556626
I am rejecting this response because: 15 USC 1681 - 2 says they are not to furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Sincerely,
******* ******Initial Complaint
Date:09/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with comfort DENTAL BRACES LKWD , I do not have a contract with Grimm Collections, they did not provide me with the original contract as requested.Business Response
Date: 09/05/2024
On 07/01/2024 Comfort Dental Braces assigned an account for *. ***** with ***** ***** ******* as responsible party. Attached please find the contract for Braces signed by ***** ************** Please note on the bottom of page 1 it is clearly noted that Delinquent accounts over 90+ will be sent to a 3rd party collections agency.
This complaint is the first we have heard from Ms. ************** Other than our initial collection notice we have had no contact with Ms. ************** The account is now set to report as disputed in our next electronic file.
Customer Answer
Date: 09/05/2024
Complaint: 22241407
I am rejecting this response because: please see attached letter
Sincerely,
***** *******Customer Answer
Date: 02/24/2025
I am not liable for the debt with *********************. I do not have a contract with Grimm Collections. They did not provide me with the original contract as requested and have ignored many requests for information regarding identity theft to supply to law enforcement. As I have been the victim, I need this resolved or deleted from my credit report. According to the **** 15 U.S. Code 1681i - Procedure in case of disputed accuracy, the collections company needs to provide and accommodate the request or delete the negative standings on my credit report.Correction on my credit report. I demand this account be removed from my credit report.Business Response
Date: 02/27/2025
This is a duplicate complaint of one that has been responded to on 09/05/2024 and the proof of debt was attached at that time. I have verified that the account is reporting as disputed on Ms. ******** credit file. We have no additional information to provide. If you need something more, please let us know.Customer Answer
Date: 02/27/2025
Complaint: 22241407
I am rejecting this response because: I am a victim of identiy theft which i have provide in the previous email, and the only thing you have sent me was a bill of service. I need the original contract and the contract with your company Grimm Collections. I also need the information that you sent me regarding these collections from your company. I have filed with identify theft, consumer reporting agencies, the ****. I will be presented all of this to my local authorities so I can get this cleared up and get this rectified. I need a copy of both items to submit or please delete from credit reports that are being reported to. According to 15 U.S. Code 1692g - Validation of debts this is my legal right. Please provide this information as requested or delete all information on credit reports and cease any form of collections or contact.
Sincerely,
***** *******Initial Complaint
Date:07/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Grimm Collections has garnished my wages $1973.35 in 2023 and $2754.67 in 2024. That totals $4728.02. The original balance was $3042.00. They keep reporting to the credit bureau's that I still owe $1645.00. I have asked for a statement from them, I have called twice and sent an email through their website twice asking for a statement. They have not responded. They will not send me any documentation. When I was able to talk with them in April, they claim my employer (the State of Washington) has not paid them all that was garnished, but they will not provide proof. They claim they cannot legally send me anything other than a statement, and they legally are not allowed to send me regular mail. I am filing this complaint, so they respond to me, and I can get to the bottom of this, as I see the owner seems to respond to these complaints but not their email.Business Response
Date: 07/19/2024
On 06-13-2023 we received a judgment at Thurston County District Court ****** for ***********************************. We have done a series of garnishments to collect the judgment balance. There are garnishment fees and interest that apply with each garnishment that is filed. We received a 2nd answer from the State of Washington in June 2024 for the sum of $1561.12. To date we have not received the filed copy from the court to send to the employer to release the funds. I did check the online portal this morning and it has not yet been added to the available documents. Once we receive the $1561.12 from the State of Washington, we will write off the interest that has accrued while we wait and this judgment balance will be paid in full. Please see the attached to verify that the unpaid balance is $1648.55 at this time. We have reported this information to the credit bureaus so it is an updating issue on their end. I have set the file to report again. We send the credit bureaus a file every Friday. I am sorry for the frustration that ************************ is feeling regarding this matter. I will note the file to send ************************ a receipt once we receive these garnishment funds so she will have record that Thurston County District Court Judgment ****** is paid in full.
If we can be of further assistance, please let us know.
Initial Complaint
Date:06/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You have entered fraudulent information provided to you but ****************************** They knowingly gave you false information. The information you have on my credit report is inaccurate and must be removed. I have tried reaching out to Grimm Collection several times with no response.Business Response
Date: 06/13/2024
Spinnaker ******************* assigned a past due balance of $3,448.57 for *************************** on 11/08/2023.
**************** has only done EOscar disputes for this account. We have responded to each one, and verified
that **************** is disputing this account. Attached please find the validation of the debt showing the past
due balance of $3,448.57 for the Residential Lease Rental Agreement he signed on 09/15/2022.
Customer Answer
Date: 06/19/2024
Complaint: 21833927
I am rejecting this response because: First of all no one from Grimm has ever contacted me, stands to reason why we are here. But that is neither here nor there. The issue that we are having is ***************************** is retaliating against me, and gave you fraudulent information and it needs to be removed from my credit immediately!!! Spinnaker is trying charge me 2 times for things already paid for, and not returning my security deposit. I added some demonstrative evidence of their fraud. As of 2023 the Washington state law says you cannot charge for normal wear and tear. When I asked Spinnaker for pictures of the damage and a copy of the move in inspection sheet they have failed to respond because they know no such damage exists. If you look at just some of the evidence I posted you will see nothing matches. Your information is inaccurate and must be removed. I have filled a complaint with the housingauthorities about the fraud that is being perpetrated. ***************************** knowingly gave you false information. IT MUST BE REMOVED FROM ALL THREE CREDIT BUREAUS IMMEDIATELY!!!!
Sincerely,
***************************Initial Complaint
Date:03/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
How am I even supposed to get in contact with these people to clear any debt??? I've been calling, no one ever answers. Their website is bogus. Either let me pay, or remove yourselves from my credit report!!Business Response
Date: 03/25/2024
Our collector attempted to call ************ that was answered by a female who would not verify her identity. Our collector said personal business matter and this female hung up. The BBB complaint does have a different address that what we had on the file. A new notice for this account will be mailed out. Our WEBSITE is up and active under grimmcollections.com.Customer Answer
Date: 03/25/2024
Complaint: 21471586
I am rejecting this response because:
I personally never received the alleged phone call, never received any mail, and I cannot use their website without information that I do not possess.
Sincerely,
*************************Business Response
Date: 03/25/2024
An email address for consumers is ***************************** and our phone number is ************. I should have included this information in my response.
Thanks for your assistance it is appreciated.
Initial Complaint
Date:10/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt on my credit report. I didnt sign any contract with Grimm Collections, they didnt provide me with the original contract as I requested. Correction to my credit report. I demand this account (Grimm Collections) be removed from my credit report!Business Response
Date: 10/07/2023
Comfort Dental Braces whom ********** did contract with, assigned ************** account to ** on 12/26/2018 in the sum of $3687.35. This account was disputed with the credit bureaus and has been reported as a disputed account. Comfort Dental also assigned a 2nd account with ********** on 07/12/2018 that ********** contracted with them in the sum of $3887.00 and pre-assigned interest in the sum of $500.00 for a total past due in collections for Comfort Dental of $4387.00. We have provided proof that the accounts were assigned and an acknowledgement was provided to our client Comfort Dental. We have never spoken to ********** so I am not sure how he asked for debt validation. ********** has not filed any disputes for the 2nd account with the total past due balance of $4387.00, but based upon this inquiry it is now set to report as a disputed account also.
If we can provide any additional information, please let us know.
Customer Answer
Date: 10/09/2023
Please be advised this is my SECOND WRITTEN REQUEST. The unverified Grimm Collections listed below remain on my credit report in violation of Federal Law. You are required under the **** to have a copy of the original creditors documentation on file to verify that this information is mine and is correct. In the results of your first investigation, you stated in writing that you verified that these items are being reported correctly ? Who verified these accounts?
You have NOT provided me a copy of ANY original documentation required under Section 609 (a)(1)(A) & Section 611 (a)(1)(A) ( a consumer contract with my signature on it ) and under Section 611 (5)(A) of the **** you are required to promptly DELETE all information which cannot be verified.
The law is very clear as to the Civil liability and the remedy available to me for negligent noncompliance (Section 617) if you fail to comply. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the ****
I demand Grimm Collections be verified or deleted immediately.Initial Complaint
Date:08/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with TWINSTAR CREDIT UNION, I do not have a contract with GRIMM COLLECTIONS, they did not provide me with the original contract as requested.Business Response
Date: 08/21/2023
On 05/27/21 we entered an account from ********************* in the past due balance of $4338.67 for ***********************. As requested, the account itemizes, proof of debt was mailed to ************** on 5-20-22 to the new address provided on his dispute ****************************************************** Please see the letter from ********************* outlining ****************** account and also noting that this past due balance has been assigned to Grimm Collections. This account was coded "XB" disputed on ****************** credit file.
I apologize if ************** did not get the itemizes that were mailed to him. I had no knowledge that he had not received them.
Customer Answer
Date: 08/22/2023
Complaint: 20495345
I am rejecting this response because:
Sincerely,
*********************
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