ComplaintsforGrimm Collections

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Initial Complaint
06/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
You have entered fraudulent information provided to you but ****************************** They knowingly gave you false information. The information you have on my credit report is inaccurate and must be removed. I have tried reaching out to Grimm Collection several times with no response.
Business response
06/13/2024
Spinnaker ******************* assigned a past due balance of $3,448.57 for *************************** on 11/08/2023.
**************** has only done EOscar disputes for this account. We have responded to each one, and verified
that **************** is disputing this account. Attached please find the validation of the debt showing the past
due balance of $3,448.57 for the Residential Lease Rental Agreement he signed on 09/15/2022.
Customer response
06/19/2024

Complaint: 21833927

I am rejecting this response because: First of all no one from Grimm has ever contacted me, stands to reason why we are here. But that is neither here nor there. The issue that we are having is ***************************** is retaliating against me, and gave you fraudulent information and it needs to be removed from my credit immediately!!! Spinnaker is trying charge me 2 times for things already paid for, and not returning my security deposit. I added some demonstrative evidence of their fraud. As of 2023 the Washington state law says you cannot charge for normal wear and tear. When I asked Spinnaker for pictures of the damage and a copy of the move in inspection sheet they have failed to respond because they know no such damage exists. If you look at just some of the evidence I posted you will see nothing matches. Your information is inaccurate and must be removed. I have filled a complaint with the housingauthorities about the fraud that is being perpetrated. ***************************** knowingly gave you false information. IT MUST BE REMOVED FROM ALL THREE CREDIT BUREAUS IMMEDIATELY!!!!

Sincerely,

***************************
Initial Complaint
03/22/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
How am I even supposed to get in contact with these people to clear any debt??? I've been calling, no one ever answers. Their website is bogus. Either let me pay, or remove yourselves from my credit report!!
Business response
03/25/2024
Our collector attempted to call ************ that was answered by a female who would not verify her identity. Our collector said personal business matter and this female hung up. The BBB complaint does have a different address that what we had on the file. A new notice for this account will be mailed out. Our WEBSITE is up and active under grimmcollections.com.
Customer response
03/25/2024

Complaint: 21471586

I am rejecting this response because:
I personally never received the alleged phone call, never received any mail, and I cannot use their website without information that I do not possess.
Sincerely,

*************************
Business response
03/25/2024
An email address for consumers is ***************************** and our phone number is ************. I should have included this information in my response.

Thanks for your assistance it is appreciated.
Initial Complaint
10/06/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt on my credit report. I didnt sign any contract with Grimm Collections, they didnt provide me with the original contract as I requested. Correction to my credit report. I demand this account (Grimm Collections) be removed from my credit report!
Business response
10/07/2023
Comfort Dental Braces whom ********** did contract with, assigned ************** account to ** on 12/26/2018 in the sum of $3687.35. This account was disputed with the credit bureaus and has been reported as a disputed account. Comfort Dental also assigned a 2nd account with ********** on 07/12/2018 that ********** contracted with them in the sum of $3887.00 and pre-assigned interest in the sum of $500.00 for a total past due in collections for Comfort Dental of $4387.00. We have provided proof that the accounts were assigned and an acknowledgement was provided to our client Comfort Dental. We have never spoken to ********** so I am not sure how he asked for debt validation. ********** has not filed any disputes for the 2nd account with the total past due balance of $4387.00, but based upon this inquiry it is now set to report as a disputed account also.

If we can provide any additional information, please let us know.
Customer response
10/09/2023
Please be advised this is my SECOND WRITTEN REQUEST. The unverified Grimm Collections listed below remain on my credit report in violation of Federal Law. You are required under the **** to have a copy of the original creditors documentation on file to verify that this information is mine and is correct. In the results of your first investigation, you stated in writing that you verified that these items are being reported correctly ? Who verified these accounts?

You have NOT provided me a copy of ANY original documentation required under Section 609 (a)(1)(A) & Section 611 (a)(1)(A) ( a consumer contract with my signature on it ) and under Section 611 (5)(A) of the **** you are required to promptly DELETE all information which cannot be verified.

The law is very clear as to the Civil liability and the remedy available to me for negligent noncompliance (Section 617) if you fail to comply. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the ****

I demand Grimm Collections be verified or deleted immediately.
Initial Complaint
08/19/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with TWINSTAR CREDIT UNION, I do not have a contract with GRIMM COLLECTIONS, they did not provide me with the original contract as requested.
Business response
08/21/2023
On 05/27/21 we entered an account from ********************* in the past due balance of $4338.67 for ***********************. As requested, the account itemizes, proof of debt was mailed to ************** on 5-20-22 to the new address provided on his dispute ****************************************************** Please see the letter from ********************* outlining ****************** account and also noting that this past due balance has been assigned to Grimm Collections. This account was coded "XB" disputed on ****************** credit file.

I apologize if ************** did not get the itemizes that were mailed to him. I had no knowledge that he had not received them.
Customer response
08/22/2023

Complaint: 20495345

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
07/19/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Grimm collections, I do not have a contract with Grimm collections, they did not provide me with the original contract as i requested
Business response
07/20/2023
The account from ********* was assigned to collections on 02-22-2023. On March 10, 2023 our collector ******* talked to **************** when he called in. He wanted to know his balance and stated he would possible be in later that day with cash payment. On March 30, 2023 **************** called in and said that he needed a payment arrangement. He stated that he can'[t do more than $100 a month and he would call back and make the payment later that day. He was speaking with our collector **** and she told him she would agree to that payment plan for 5 months and then revisit it. **************** called back in on March 30th and said that he would not have his first payment until the first. He scheduled automatic payments on a credit/debit card. His payment was denied on April 3, 2023. **************** called in on April 3, 2023 and tried 3 different cards the third one worked and he made a $100.00 payment. On this day, **************** stated he would call next month to make another payment. His 2nd payment was made on May 4, 2023 for $105.00. Our collector **** has called and left a message for a return call on June 2, 9th, 16th. No return call was received. On June 26, 2023 our collector **** called ******************** number and it was temporarily disconnected. On July 3, 2023 **** left a message for a return call. **************** has made no other payments. We do not have a request from **************** for backup documents. Please see attached documents that validate this account.
Initial Complaint
07/19/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
GRIMM collection knowingly and willingly violated the ***** by placing an account for collection in my name personally. When I contacted the company on 7/19/23, after being denied a credit account due to this negative entry, ******* said that it belongs to me. She said she had a copy of the agreement with both parties signing: ********************* and Rec and ************************* I then told her that if you see the agreement with between these two entities, then why are you placing this for collection on my personal credit file. She got combative and said I need to hire an attorney to get legal advice and that she will only remove the entry as a courtesy if I pay it. This is extortion as well and a pay-to-play scheme where they spuriously and illegally place debts that are not yours in collections and then will "as a courtesy" remove them for a fee.
Business response
07/20/2023
The city of ********************* & Rec account was placed in collections 4-5-2023. On 5-24-2023 ****************** called and spoke to our collector **** and wanted to see proof that he signed something and he would take care of it. On 6-22-23 ****************** called and wanted to know if we had his mailing address and stated he does not want any more phone calls. A CEASE was placed on his account regarding phone calls.
When we received his BBB Complaint, I had our attorney review the contract that was signed. The attorney said that ****************** is not personally responsible. I have set the account to delete from his credit file. Once that change has been reported then the account name will change to the business ************************* LLC dba ******** ATM.

Customer response
07/25/2023

Complaint: 20345793

The business in their response admitted the debt does not belong to me but I have received no formal or official apology from Grimm Collection. They spuriously and knowingly violated my rights afforded me by the ***** as well as the **************** ***************** Act.
I am rejecting this response because:
The minimum they should do is correct the false and negative information they furnished to the CRA's. They should also issue a formal apology to me that they knowingly and willfully violated my federal and state rights. I will accept this via the BBB response portal. This is the resolution that I will be satisfied with.

Sincerely,

***************************
Business response
08/09/2023
****************** is requesting an apology from our company and removal of the item from his personal credit report. I can state that this has already been done. ****************** filed a complaint with the ********** of ********** of which we responded to on July 28th with an apology for any frustration or confusion this may have caused him. In addition, we also stated in the same response that we sent corrective information to the CRAs to remove the item from his personal credit report. This was done on or around July 20th.

In the event ****************** has not seen our DOL response, or perhaps he will not be privy to it, I will restate our response again in this forum. We are sorry for any grief that this matter may have caused ****************** It was unequivocally not deliberate by any means, nor did we knowingly or intentionally act as ****************** alleges.

Our professional and ethical agency has been in business for 78 years. Like any business operation, its possible a mistake could be had despite all safeguards, policies, procedures, and work instructions that are in place. Upon learning of our possible oversight, we found a clerical error of how the account was entered into our system and went about immediately correcting the matter with the CRAs.

***** Grimm
President
Initial Complaint
07/10/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with 05 PLUMB LINE PLUMBING. I do not have a contract with GRIMM COLLECTIONS, they did not provide me with the original contract as requested.
Business response
07/20/2023
This is a duplicate complaint received 7-10-23 that was responded to on that day as well. This account was set to report as disputed on the credit file based upon the first BBB Complaint.
The backup documents were sent with the prior response. Is there something more that we need to do?

Customer response
07/20/2023

Complaint: 20296265

I have never received any response regarding my complaints towards any kind of resolution from the Busness.

Sincerely,

****************************
Business response
08/03/2023
Grimm Collections is sending certified mail the account documents and the letter that was written to the BBB.
Certified Number: **** **** **** **** **** 99

If there is anything additional that needs to be done, please let us know.

*****

Customer response
08/03/2023

Complaint: 20296265

I am rejecting this response because:
The business have not provided me with document of the ownership of the account the have under my name.
My request is that this Account be deleted from my credit report.

Sincerely,

****************************
Business response
08/07/2023
Attached please see a letter from Plumb Line the original creditor that the past due balance in their office was assigned to collections.
Customer response
08/07/2023

Complaint: 20296265

I am rejecting this response because:
This attached plumber line does not show any proof of ownership of any Account with Plumber line nor does not provide any kind of contract that I have with the company.
Unless please provide me with the original contract with Plumber Line signed by me.

Sincerely,

****************************
Initial Complaint
04/20/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently started getting garnished due to a debt that I owe with grimm collections. I started getting garnished about 2 months ago. I spoke with a bankruptcy attorney and he informed me that I was jusdgement proof and I shouldn't be getting garnished at. I do not make the minimum required amount $550.90 a week for consumer debts. I reached out to my employers garnishment **** and they told me I needed to get documentation from the collections agency telling them to stop the garnishment. I knew it was a long shot but I called a few weeks ago and was basically laughed at and told my lawyer needs to be educated by their attorney. I have spoken with 2 other attorneys and they both say that I am unlawfully being garnished.
Business response
04/20/2023
On 2-28-23 we received a notice from ****************** employer ********************* that she is currently working part-time and employee earnings may not be sufficient to allow for this deduction.
We have not received a formal answer to this writ of garnishment that provides the payroll information. On 3-15-23 we began receiving small checks from the employer (see check stubs attached). It is up to the employer
to follow the minimum exemption amounts when withholding for the garnishment. Since we received the notice that ************** may not make enough earnings, we can only conclude
that the employer is following the court order and deducting the correct amount from her payroll. If that is not the case, then ************** needs to talk to her employer. If we can provide additional
information please let us now.
Initial Complaint
10/21/2021
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been contacted in the past by Grimms Collections for being outstanding on debts. Some of these debts have been paid off willingly, and others through garnishment. I have contacted the office in the past as well as today and have spoken with Crystal. I have requested doccumentatuon showing that the debts have been paid off so that I can turn it in to my former and current potential employers for the completion of the financial portion of my Security Clearance. I was told by Crystal the following: "She can't"; "It's a waste of paper", "It's too much work" as well as "When I called you, you said you had ***** and where in the hospital, ***** is over". I can certainly prove that I had *****, was hospitalized for ***** complications, and my hospital stay if need be. I am simply trying to obtain focumentation from the collection agency showing that the Account Number (X,Y,Z), on behalf of Company Name (XYZ) has been paid off, has a remaining balance of $0.00 and that it's been reported as paid to the credit bureau. Please assist me in obtaining the information, provide your employee with continuing education in customer service. Thank you.
Business response
10/22/2021
Ms. ******* has had 12 Accounts with our Agency. We have filed 3 Lawsuits resulting in 3 Judgement filings. Two of the Judgements have been paid in full. The 3rd Judgement still has an unpaid balance.

We have attached a printout to show the accounts that have been paid along with copies of the judgements. We will scan these as 4 different attachments. Ms. ******* had an account that she personally paid that was not included in a judgement. This will be a scan on its own. Each judgment that have been numbered from 1-3 will be scanned separately with the accounts that were included in each of them.

If we can provide additional information, please let us know.

*** attachment redacted by BBB staff ***
Customer response
10/25/2021

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Good morning,
Thank you for taking the time to read my complaint. The issue has been resolved. I have received the information requested. Thank you once again for your assistance.

Sincerely,

********* *******
Initial Complaint
08/04/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been trying to get a new pin number because they locked me out so that I can continue to make payments online, they are refusing. The only given reason of why I am locked out except is that they don't like the amount I can promise month. The acct has sat idle with no payments or a couple years and now that I have started making payments, they have locked me out. They put me on hold, pick up and put me back on hold, they bounce me to voicemail w/o answering my call. I did get a pin from someone today 8/4 and it didn't work, they refuse to reset it. This company is rude and bullying me about my debt and impeding me from making pmts. This behavior is definitely against the Fair Debt Collection Act. All I want is the ability to make payments online of at least $25/month and more when I have extra. They already missed an opportunity of extra pay when they refused to allow me a pin to login and pay. That extra $ went elsewhere. Please help me pay my bill safe and securely.
Business response
08/05/2021
We did not have an agreed payment plan with Ms. ******. Ms. ****** called in on 7-7-21 and wanted to settle her account for $600.00. We were not able to settle for that amount. We told Ms. ****** that we would take the $600.00 as a down payment and make a payment plan. She said if she could not settle then she would send us $10.00 per month and give her $600.00 elsewhere. Ms. ****** then went online and made a $20.00 payment. Ms. ****** called back in on 7-7-21 and asked about the interest rate. She then stated she was going to pay $10.00 a month because that is all she can afford. The collector told here that we did not have an agreed payment arrangement at $10.00 per month. On 7-7-21 we received an email from ****** and he stated that he was not willing to put the $600.00 down that was offered for a settlement. This is NOT extra money. He stated that they were going to use their skip a payment option for their car payment. This account had been moved to our legal department and that is why Ms. ****** was unable to make a payment online. I, Laura S. spoke with Ms. ****** and explained the situation. She and I agreed to a payment plan on a Promissory Note and her account is now in a status where she can make online payments. Ms. ****** was able to make this payment agreement and avoid the fees for the lawsuit that was to be signed today by our attorney.

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