Reviews

This profile includes reviews for Reliable Electric Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reliable Electric Inc

  5024 Lambskin St SW # A Tumwater, WA 98512

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  Reliable Electric Inc

  PO Box 12205 Olympia, WA 98508-2205

Review Details

• Review fromChristine S

  Date: 03/31/2023

  1 star

  Christine S

  Date: 03/31/2023

  I had Reliable Electric out to check a thermostat, wall heater and electrical panel in the home I just purchased. When the technician arrived, he was clearly upset and even angry once I reviewed my Ring camera footage. He refused to test my electrical panel to check the 2 breakers that my home inspector said had issues. He did ask if my water heater was working because it looked like that breaker was tripped. He also indicated that my panel was 20 yrs old. Even after knowing this, he did not want to do any testing to see if the breakers were working correctly. Once inside, I indicated that I thought the thermostat was broken and needed to be replaced first. I let him know I'd be in the next room if he needed me. Shortly after, I walked into the room while he was taking off the thermostat and he stated, "it just fell apart in my hand". To my surprise, he had already replaced my wall heater. I do not believe he tested the heater. I did not feel comfortable saying anything at the time, so I called the office the following day and to request my "broken" heater. The receptionist said I could come in to get it, but their trash picks up at 9am. I asked if someone could pull it out for me and she said, "we aren't going to dumpster dive". At that time, I left a message for the scheduler to call me. The following day I called back and left a message on his personal voicemail. I waited 2 days and called again as I had not heard back. I was able to speak to him. I asked if someone else come out and test my breakers as per my original request or be charged 1/2 hour which was the time spent at my home. To my dismay, he laughed at me and said he'd talk to the owner, but the owner refused to come back out or charge a 1/2 hour. He said I'd be charged their 1-hour minimum charge due to drive time, which I was never told about. According to their website, I am within their service area and no minimum charge is stated. I do not recommend this company and feel I was taken advantage of.

  Reliable Electric Inc

  Date: 04/03/2023

  *********, I'm sorry you are not satisfied with the work. Our electrician did in fact check the heater and it was in fact defective, that is the reason it was thrown away. And he did check the two breakers that were noted to be warm at the time of the home inspection, and nothing was out of ************ is normal for a circuit breaker or dimmer switch to get warm to the touch depending on the amount of load on the circuit.And i really don't appreciate you accusing our electrician of being a stalker because he had no cell service to call you from the front gate, he clearly was in a work van with Reliable Electric all over the van and you were expecting him as well at that time. Seems nothing was going to make you happy starting from the minute we showed up at your house, so you are far better off finding someone else to do your electrical work in the future.You will find when you call around we have one of the lowest hourly rates, with the lowest 1st hour service call rate.***