Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an extremely disappointing experience with Choice Media LLC. I paid in advance for TV advertisements and promotional email outreach services, trusting their promises. Unfortunately, the services were never delivered.After repeated follow-ups, ******** ***** assured me via email on December 10, 2024, that a refund for the TV ads would be issued. It is now January 27, 2025, and I have yet to receive the refund or any updates from the company.This companys lack of communication, failure to fulfill services, and delay in refunding payment have caused significant frustration and disrupted my business. I urge others to be cautious when considering working with Choice Media LLC. My experience suggests they are unreliable and do not honor their commitments.Think twice before trusting them with your time or money.

  Business Response

  Date: 01/28/2025

  This Gentleman has the wrong Choice Media. Can you kindly ask him to remove this from our BBB and find the right Choice media to leave his comments for. I do not have a ******** that works for my company, also we do not provide any type of TV advertising or any of the services he listed in his complaints. Please either leave a number you can be reached so we can help you sort this out or remove and plesae leave your comments for the right company. This hurts companies like mine and I do not need unwarranted comments or unhappy clients, it is hard enough as a small business these days thank you. 

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would not recommend choice media to anyone in the whole world. They can promise you anything that they want to, but once they receive the money, they dont do anything. In April 2024 choice media contacted us and wanted us to buy sponsor ads for our website (we have a website to sell puppies). They promised us we would get a lot more visitors on our website because everyone in ***************** thats going to ****** puppies for sale our name is going to pop up right away because we pay for these sponsor ads. They also told us that we can try it for one month and see how it works and if we see that it works, we can continue with it and if it doesnt work, we can shut it down again. The bottom line is I decided to try it so I paid them $595 on April 18 and they promised us we would see a difference right away. Long story short we kept watching the traffic on our website every single day since then, and it has not gone up at all since we paid for the sponsor ads. Also, we have been trying to ****** a lot of different words like puppies for sale or poodle puppies for sale and we have never seen our name pop up under the sponsor ads. We have been watching this now for a month and a half and we have never been able to find our name on the sponsor ads so obviously they never did anything with the $595 that we paid them except stick it in their pocket. Worse yet once this was going for a couple weeks I tried hard to get a hold of them to let them know its not working out and I dont want anything to do with them but I was unsuccessful to get a hold of them for several weeks. And then, in the meantime, once my one month was up, they automatically pulled out another $500 from my account. Then after that, I was able to get in touch with them and they said they cant give me that money back because I didnt call quick enough to cancel it even though I was trying for two weeks to get a hold of them. Totally a rip off.

  Business Response

  Date: 06/11/2024

  ********************************* notes - ******* called me back insisting on being refunded because he only wanted one month of service and he was charged for a second month.  I explained the 3 business day policy which requires an email or phone to cancel, which we also emailed to him mulitple times with the terms he agreed to when signing up for our services. I told him I can not refund him and he got upset and starting cursing and saying that he did not get any calls and we did not even run his ads.  I let him know that we did run his ads and quoted his stats but he did not care he only wants a refund so I let him know that if he does not submit a cancellation request then we have no way of knowing he wants to cancel and it will auto renew and he hung up on me
   ~~~ *** - 2024-06-11 10:33:36 ~~~
  ******* called in to try to get a refund because he was charged for a second month. I kindly explained that we can not refund him as we have already put money and time in to his next month of services because he did not cancel the service before his renewal date.  He says that we told him that we would call him and ask if he wants to continue, which is not a part of our policy or standard proceedure. I showed him this in writting that was sent to him and verbally agreed to when he launched his servics which at this point he hung up on me
   ~~~ *** - 2024-05-28 14:57:34 ~~~
  ******* called me to get a refund because he didn't know that the service was month to month, even though I explained our 3 business day policy to him a few times and why we have it, he insisted that he should get a refund because he didn't get a single person on his website, so I quoted his stats which are tracked and offered to send them to him, told him we are unable to issue refunds because we prepay for the service, but what I can do for the remainder of the time he's with us is adjust his campaigns targeting for better traffic, I explained that targeting nationwide is not recommended for breeders, etc and he said to have *** reach out because he's just going to charge back for both months. So after the threat we escalated the call to our Customer Support Team. 
   ~~~ SamanthaB - 2024-05-24 14:04:41 ~~~

  Customer Answer

  Date: 06/14/2024

   
  Complaint: 21826468
  
  I am rejecting this response because: everything that choice media is telling you is not true.      He did not tell us that once the 30 days are up that they automatically pull more money out of my account     What he told us is that we can try it for 30 days and then make a decision if its working, we can continue with it and if its not we can just close it.   I had no idea that once my 30 days are up that hes going to pull out another $500.    Also, what he told us is that as soon as we pay for these sponsor ads, everybody thats going to go online and ****** puppies for sale or poodle puppies for sale. Our name is going to pop up right away because we have the sponsor ads.   So then, when we paid for the ads, we were going online at least once every single day to ****** those words to see if our name pops up and it never did one single time     I dont care what these guys told you or will tell you I am fully convinced they did not do anything for us at all and I want my money back.   No exceptions    The only way I will ever be satisfied with this is if I get my money back
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 06/25/2024

  *************************************************************************************************

   

  Please review the terms of service that are posted directly on our website with a place at the bottom for you to agree to before you start your services. We have a signed copy of this terms and conditions page showing you agreed to and read them. I will put our services paragraph below showing you clearly that we are a month to month service and you are billed every month unless you contact us to stop services. Thank you please remove harmful comments as they only hurt a small business like ours who does genuinely great work for our clients. Thank you 

   

  Subscription Details: This Order authenticates the arrangement that was made between you and our marketing specialist from Choice Media to partner in our service(s), as was recorded with your authorization. Unless explicitly contradicted by this Order Confirmation, the recorded agreement described above continues in full force and effect. Your campaign has been set up on a month-to-month basis unless and/or otherwise agreed to. All our month-to-month agreements begin on the date that you first established participation and you will continue to be billed automatically by direct deduction on the monthly anniversary day of every month. Choice Media, llc, will reflect Choice Media, llc. on your banking statement(s). Choice Media guarantees that we will NOT increase your monthly payment, unless given your express consent. Your monthly payment will be fixed throughout the lifetime of your account.
  

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21826468
  
  I am rejecting this response because: I still dont think that choice media did one little thing after I paid them the money to do those sponsor ads.   Keep in mind we have been watching the website every single day for a month and a half or even numerous times in a day to see if our name pops up on the sponsor ads and never did once.  And the traffic on our website did not improve at all after we paid them that money so the bottom line is nothing that they told us would happen did happen so if they didnt do anything, they shouldnt be paid for it    I dont care how many lies that they tell you I am convinced that they didnt do anything for me at all and they dont deserve to be paid so I request the money to be paid back to me    The only way I will ever be satisfied with this whole deal is if they pay me the money back because they didnt do anything to deserve it.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Digital Choice Media,I called to inquire about a $400 withdrawal from my account paying your company for an additional 30day ad. I specifically requested this was a one time 30 day **** spoke with ***** and I believed we had an understanding that this was only for 30 days.Im very disappointed and disheartened over this. There is a recording of my conversation with ***** and I made a request with ******* to listen to the recording. I made this request yesterday 28 May and today I hade not heard from her. Ive called ******** three times yesterday with no call back and twice today with no call back.I spoke with a young man in billing yesterday and he was adamant I would not get a refund and repeated to me 3 times I should have called 3 days prior to cancel my service.Three days prior to 28 May your office was closed, 27th Memorial Day, 26th Sunday, 25th Saturday. I called 9am Tuesday May 28th.I am requesting a full refund $400. Im requesting a reply to this email and my numerous voice messages Ive left. I trusted your company to do the right thing. Im so not happy and I will continue to fight for my refund.Respectfully ********************* P.S. The month to month ad is misleading. I specifically asked for on 30 days. I was assured my card would not be charged a second time by *****.

  Business Response

  Date: 06/27/2024

  We do apologize for this inconvenience. Attached is a receipt for your refund. You are absolutely correct we were out of the office and you had no ability to contact our team in order to work on your account. We always strive to take care of our clients in the best way possible. I hope you have a wonderful day! 

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services not rendered. Paid for services that was not completed by Choice. Contacted several times and have not received refund.

  Business Response

  Date: 05/09/2023

  As you can see below we have been in communication with this client numerous times to be told she was satisfied with the ads before we launched them, also to let us know she wanted to continue services after she received her analytics. We email out our terms and conditions of services before the services even begin and also go on a recorded line to let them know our terms are month to month and all we ask is for them to call or email within 3 business days of their billing date to cancel or change services. This client did not adhere to our terms and conditions so she is frustrated and taking it out on a small business is not the proffesional way to go about seeking a resolution.  Swearing at our customer serivces team, threatening reviews, and hanging up on ** is not a good way to go about seeking resolution either. If the client wishes to have a constructive conversation and allow ** to provide the data she/he seeks as proof of ads, clicks, and spend we would be happy to do so. Thank you, 

   

   

   

   

   

  Received 05/08/23 - I have called her several times telling you I have friends that are in this business that can run reports you have never advertised for me. All you did was take money. You also have a horrible reading what you keep lying saying you have an a rating I sent it to you. You have a 1.5 rating which is very bad. I had people do researches on your a** many times and thats why I have left Two White a few messages you just dont reply I sent you how youre listed horrible youre awesome many things out there that say your company is a scam.
   ~~~ Tedj - 2023-05-08 14:30:06 ~~~ 
  Replied with - Hi ****,
  *** here and I am the head of customer service with ******************** and I am the person that you have always talked to and the one you hung up on earlier today. I am confused because the last time we spoke was on 01/19/2023 when you had sent an email in saying "Hello this is **** from ****** House a ******* I have not heard from you in today my campaign should have ran out I wanted to see what our results were and about maybe running it again but I need someone to get back to me or I guess Ill have to try another company
  Sincerely ****". I then emailed your statistics to you and called you and let you know that we would never cancel your account automatically and that you would need to submit a cancellation request and you said to keep the ads running and that you would call me back and that was the last time I heard from you until your call today. I have submitted your cancellation request but we can not issue refunds for services that have been provided.
   ~~~ Tedj - 2023-05-08 11:10:24 ~~~ 
  Received 05/08/23 - Youve been told before I dont want this advertisement and you are to stop running my account and refund my money. You did not refund my money and you did not give services. Your company is a fraud.
   ~~~ Tedj - 2023-05-08 11:01:41 ~~~ 
  **** called in and said that she has called ** many times and asked ** to cancel her and that she saw some bad reviews on the BBB and that we are a known scam so I explained that I am the person that she has alwasy talked to and the last time we heard from her was on 01/19/23 when she emailed in saying that she wanted to continue with the service and I called her and she was busy and said that she would call me back and she just started to curse and hung up on me
   ~~~ Tedj - 2023-05-08 10:42:24 ~~~ 
  Called **** and I let her know that I did email the stats to her and that her ads are still running and she thought that we would just automatically cancel her if she did not talk to us and say that she want to renew so I let her know that we would never just cancel her unless she requests it and she understands but she was busy and says that she will call me back later
   ~~~ Tedj - 2023-01-19 12:59:38 ~~~ 
  Sent STATS
   ~~~ Tedj - 2023-01-19 12:47:53 ~~~ 
  Received 01/19/23 - Hello this is **** from ****** House a ******* I have not heard from you in today my campaign should have ran out I wanted to see what our results were and about maybe running it again but I need someone to get back to me or I guess Ill have to try another company
  Sincerely ****
   ~~~ Tedj - 2023-01-19 12:44:42 ~~~ 
  Replied with - Hi ****,
  You can send any ad changes to this email ********************************* and we will be happy to help.
   ~~~ Tedj - 2022-12-20 14:09:20 ~~~ 
  Received 12/20/22 - Everything looks good. Who do I need to email with changes once a month? 
   ~~~ Tedj - 2022-12-20 14:07:58 ~~~ 
  ad proofs sent 
   ~~~ SamanthaB - 2022-12-20 13:03:49 ~~~ 
  Turned ads on per alert
   ~~~ MarkV - 2022-12-19 07:19:25 ~~~ 

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 04/28/2021 The amount of money paid to the business: $400.00USD What the business committed to provide us: Presentation Folders Acc# **** United ****************************** ** What us the nature of the dispute is: We never received as promised the folders. Contacted several times before and they said they are getting them completed and they never show up.Whether or not the business has tried to resolve the problem: No they say they do not offer refunds. Called them today 03/17/2023 and they say they have not done folders for years.Account/order/tracking# is Order# **** Sales Rep *********************** ************ ******************************* I dont' think he no longer works at the business.

  Business Response

  Date: 05/02/2023

  We do apologize for any confusion. That company has went out of business and we purchased the domain and the space from them to run our digital advertising company. We did not realize there were so many clients left unsatisfied, or orders not fullfilled until we opened our doors and started receiving calls. I have spoken to the previous owner and they have agreed to assist in the refund to clients that reach out. We will issue a full refund immediately. Sorry for any inconvenience. 

  Customer Answer

  Date: 05/02/2023

   
  Better Business Bureau:

  How will the refund be issued?
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by this company for the purpose of initiating on line business advertising. We agreed they would send art work and submit a write up for my approval. I never approved anything as the work was poor.They are billing my credit card for Oct, Nov, Dec and now Jan for services I never saw, approved, received any ad on ****** and never once received a bill. This is a scam. I request the BBB assist me in an FTC complaint against them. They are terrible. They owe me 4 months of $400/month they took under false pretense.

  Business Response

  Date: 01/23/2023

  Per the notes logged in our system, I see that we have had many conversations with *** and her assisstant in regards to her ads and ad changes which we have obliged and made many of in order to ensure satisfaction before we launch or go live with an advertising we provide. I do apologize that you feel we did not do an adequate job, but am curious as to why you have decided to wait 4 months before contacting us, canceling your services and requesting a full refund for services rendeered? We are a small business and we incurr quite the cost when paying for your ads, your ad spend, and employee costs which were utilized quite well in the back and forth documented underneath. I also can attach your analytics which we sent to you showing great stats and a large audience that we reached on your behalf when running ads for your business. Feel free to contact us directly as we would love to find a solution to your dissatisfaction. Thank you  

   

   

   

  *******-replied with "Your ads are running but it can be difficult to look them up and see them on ******* ****** rotates the ads it shows people to keep it fair for everyone that is paying to advertise on the same keywords as you are. We give you many of the most used keywords for your industry in your area but everyone else running ****** ads for your industry also uses those same keywords. So you can search ****** all day and you might see your ads once or twice but that does not mean that other people are not seeing them because there are thousands of searches done on ****** every second. This is why we send you a monthly statistics report with a screenshot from our ****** ads manager showing you how many people have seen your ads and how many times the ads have been clicked on."
   ~~~ ClaytonC - 2022-09-21 07:05:56 ~~~ 
  received 09/20-Hey, can you give me a status update? Also, how much reach did *** purchase, she said her card was charged the day she placed the order.
  *******-replied with "Attached is a screenshot of the ad's performance so far. When she signed up on 08/30/2022 she paid $495 which covers her until 10/06/2022. Her ads went live on 09/06/2022."
  
   ~~~ ClaytonC - 2022-09-20 14:05:47 ~~~ 
  *******-turned ads on per alert
   ~~~ ClaytonC - 2022-09-06 07:57:27 ~~~ 
  emailed ***** and *** "Hi ***,
  We have updated your ads! Please review and let us know what you think."
   ~~~ ******* - 2022-09-02 13:26:17 ~~~ 
  Change NMLS# see notes below
   ~~~ Tedj - 2022-09-02 13:04:19 ~~~ 
  *** called in and left a vm asking for a call back so I called her back and she says that she needs an ad tech to call make a call to her marketing gal *************************** ************ email - ************************************* to make ad changes and answer some questions so I called ***** and she says that we need to change theNMLS# to NMLS# ****** and copy her when we send updated ad proofs
   ~~~ Tedj - 2022-09-02 13:04:03 ~~~ 
  changes made emailed "Hi ***,
  We have updated your ads! Please review and let us know what you think."
   ~~~ ******* - 2022-09-02 12:11:23 ~~~ 
  Sent in changes
   ~~~ Tedj - 2022-09-02 11:27:35 ~~~ 
  took screenshot of ads and sent to client
   ~~~ ClaytonC - 2022-08-31 09:04:46 ~~~ 
  ads built in choice mcc
  pointed to *********************************************************************
   ~~~ ******* - 2022-08-31 08:22:18 ~~~ 
  point ads to *********************************************************************
  focus on purchases
  wants to target first time home buyers, military housing, certified military housing specialist, historic housing specialist
  wants to target St. Tammany Parish and ***********, saint ***************************
  26 years experience, she is a personalized loan officer, trying to best meet her clients needs, she has the knowledge to help her clients make the best decision for themselves
   ~~~ ClaytonC - 2022-08-30 13:52:13 ~~~ 
   -   - 
   
   ~~~ ClaytonC - 2022-08-30 13:43:03 ~~~ 
   -  - - - - - - - - -RogerR Sold  2022-08-30 13:39:29 - - - - - - - - -***Loan Officer***
  
  
  
  wants to target first time home buyers, military housing
  
  wants to target St. Tammany Parish and ***********, saint ***************************
  
  wants click to call
  
  certified military housing specialist
  
  historic housing specialist
  
  26 years of experience
  
  
  
  *************************************************
  
  mkim@divablonde
  
  
   
   ~~~ ClaytonC - 2022-08-30 13:42:56 ~~~ 
  
  Tell us why here...

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18667990
  
  I am rejecting this response because:

  Never authorized the advertising to be run.

  Found the ads to be very poor and they did not reflect my taste in advertising.

  They sent a number of proofs but I did not like any of them and found them very inadequate.  To this day, never received a single call from anyone about a loan not referred to me by someone I know.  My assessment was correct the ads were poor and the performance was nil.

  If I had agreed to the ads I would have paid for them.  I never saw an ad I would endorse they offered to me.  Sorry.  They also billed me on Jan 7th after I instructed them to stop and after this complaint.

   

   

   

  
  
  Sincerely,
  
  ********************* ******

  Business Response

  Date: 02/14/2023

   we sent multiple ad proofs and were emailing back and fourth with her assistant ******************* who approved and launched the campaign per **** instructions. They requested ad changes and we made the changes that were also approved by *******  Then *** called in to make additional ad changes which we did while they were on the phone witht the customer services team. The ads launched on 09/06/23 and then on 09/20/23 she emailed in asking for her stats so ******* sent her the stats and then we never heard from her until she left the bad BBB review but she never submitted a cancellation request or called in to cancel.

  Customer Answer

  Date: 02/19/2023

   
  Complaint: 18667990
  
  I am rejecting this response because:

  This is simply incorrect.  I never requested any stats, never spoke to anyone about them and no one is authorized to speak or approve anything for me.  IN WRITING I WROTE MORE THAN ONCE NOT TO PROCEED with their campaign.  Where is any proof of what they are saying?  Where are these so called stats why were they not sent to me?  And again any advertising by Federal Law must contain my NMLS number and my company's and it is incorrect an that is pointed out repeatedly.  Also, I explained I needed company approval which I never received or gave them.  All incorrect
  
  Sincerely,
  
  ********************* ******

  Business Response

  Date: 03/29/2023

  Please see attached stats of ads ran and services clearly provided with nmls and correct info like her assistant advised our ad team and approved. 

  Customer Answer

  Date: 03/31/2023

   
  Complaint: 18667990
  
  I am rejecting this response because:

  I have no assistant.  I did not review or approve anything from this company.  I did not like the ads and felt they were substandard.  It is true my **** was added, which I sent to them after the first review, but in my email to them I instructed them not to proceed with the ad as I wanted my company to approve it and due to the **** number of my company not being displayed as required by Federal law,  the company did not approve the ad and informed my not to proceed without it which was exactly what I did.  

  
  

  To this day, never received a phone call, email or any communication from their ads.  Pretty poor statement of their ads which is exactly why I did not agree to run them.  They were very poor and the lack of any response to them supports my opinion.  

  
  

  Again no one is authorized to speak for me, I have no assistant and I did not approve anything and what they ran was a violation of required legal information.  Anyone who is supposedly specializing in the

  mortgage industry and its rules of advertising should know all that.

  
  
  Sincerely,
  
  ********************* ******

• Initial Complaint

  Date:11/03/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ad placement for real estate presentation folders. The initial purchase was 10/19/21 for $495. for a single location. I then was contacted (10/21/21) about purchasing additional add-ons for 3 other locations. I purchased 3 additional locations for $125 each. Total spent $870. The folders were never printed, and I never received the advertising I paid for. I have attempted reaching out multiple times, after months I finally was able to reach one person who claimed they were severely impacted by labor shortage etc, and late to print (6 months late at that time). I was assured the folders would be printed, and a copy would be sent to me. It is one year later, and despite continual attempts, I have not been able to make contact again. All the contact numbers for the sales representatives as well as the emails stopped working within 90 days of the time I purchased. I attempted to reach out to the realtor's office and they claimed they did not know what marketing firm I was referring. I have all the documentation. I simply want to be made whole at this point.

  Business Response

  Date: 01/20/2023

  That company closed its doors due to covid. We are a digital ad firm that provides ******** and ****** ads. All ********** apologize but that whole company is no longer in business. 

  Customer Answer

  Date: 01/20/2023

   
  Complaint: 18355616
  
  I am rejecting this response because: this is not a resolution.  If there is any part of your business open digital ads etc. - you should make good on the money I spent with you company with a counteroffer of services or a refund.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/09/2023

  *****, 

   

  Thank you so much for reaching back out to us. I apologize for the way in which this entrire process was handled. We purchased this company from the previous owner and obviously should have done a little more due dilligence. I had no part in the previous companies actions performed by a *****************************, but do agree that we should come to an understanding and maybe create a new relationship moving forward. I will contact you directly and see what kind of solution we can come to. Whether it be in the form of some kind of refund or services. Sorry for the confusion and any trouble this may have casued you. 

  Customer Answer

  Date: 03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and look forward to hearing from the new owner.  I would like to see what options there are at this point. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/30/22 - date of transaction 10/7/22 - when my ad was supposed to go live 10/25/22 - still no ad that I can find ANYWHERE 10/25/22 - Their website is inactive, sitting "parked" on GoDaddy's website

  Business Response

  Date: 11/17/2022

  **************** do apologize that we were unable to connect the mutliple times we have attempted you in order to walk you through our site and make sure you had all the correct information. We value all of our clients, and have a great client services team that is, and has been attempting to reach you to walk you through anything you need to ensure you are getting exactly what we promised. I see that there may be a little confusion so please reach back out to us so we can fix any issues or confusion and get you back to moving with the advertising we specialize in for your industry. Also in case you mistyped or for some reason were looking  at the wrong site ours is www.choicemedias.com thank you so much for your feedback and we apologize for any confusion, please reach out we would love to fix this and get you moving again. Have a great day! 

   

   

  - Hi *******,

  
  ******************* here with Choice Media's customer service. I called you but missed you and left a message. We sent your ads proofs to you on 10/03/2022 in an email titled ************ Ads Are Ready To Launch" but it could have gone to your spam so I forwarded them to you. Your ads launched on schedule on 10/07/2022 and are running. We do send you a monthly statistics report about a week before your billing date so I went ahead and sent it to you. We received the request that you sent on 10/25 to cancel and we tried to call you again to further discuss but no answer. Sorry we missed you again.  Your ads are paid through 11/07/2022 and will come down at that time and you will not be billed. We appreciate your business. Please keep us in mind for any future advertising needs. If you have any questions please give me a call back at ************ and I will be happy to help.

  
   ~~~ Tedj - 2022-10-26 07:33:57 ~~~