ComplaintsforBanfield Pet Hospital
Animal Hospitals
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Complaint Details
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Initial Complaint
08/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am being reported to the credit agencies for collection.I was not aware of the issue below until I called to make an appointment for my 2 dogs (***** and Ember) in July under their Banfield plan for a scheduled checkup. I have been told that I owe in excess of $900,00 and a collection company fee exceeding $200,00.Background: I have wellness plans from Banfield for 2 dogs I use ONE credit card for both plans. one debit drawn against the card on the 12th the second on the 27th of the month. The January 14th payment went through, the January 27th payment was declined. I was never made aware of this by Banfield. My bank says Banfield never resubmitted the payment,Banfield has continued to charge against the card in question on the 14th of every month -up to the present day. Banfield never contacted me about my account and no information about arears is available online when I checked today I have now called the Banfield corporate office several times but they only give me the number for collections. The collections company will not to discuss the matter and demanded immediate payment and associated fees. The corporate office also says they cannot discuss this because it went to collections. The Banfield local hospital cannot discuss this either the matter as they do not have information on billing. YET, Banfield continues to debit every month on the 12th, so they know there is no problem with the card. WHAT I WANT: I want all collections charges and efforts that are being pursued to be dropped. I want the credit report corrected. I also want all charges for a wellness plan for the one dog dropped, as I did not have have he benefit of the plan. I want all charges for the visit in January 24 dropped. The plan was in force. It is not fair that I would be forced to pay the nonmember rate for services in this case. I do not want to pay for a wellness plan that I did not receive. Thank you for your attention to this matter. *************************Initial Complaint
08/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I canceled my services for the wellness program in July of 2023. I was checking my bank account and I was charge for the last 11 months. I called and was confirmed that I did cancel but I was charge for a plan of someone who lived with me. I asked for them to cancel and stop using my card they said no because it doesnt work that way and that the way it works was a card needed to be given to cancel the plan or to call my bank and dispute the charges. I do not understand why they could not cancel my card. I also had replaced my card because I lost it and some how they managed to obtain that information how I do not know. I have disputed the charges with my bank hoping they will reimburse me for the last 11 months of unauthorized payments.Initial Complaint
08/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Our dog passed away and Banfield continues to bill us monthly.Initial Complaint
08/01/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
In January 2024, I had to relocate to ****** ********. I contacted Banfield pet Hospital to let them know that I was moving and that the nearest pet hospital was 65 miles away and that I would be not able to use their services for my pet I asked if I can cancel and was told yes, but I would still have to pay all the way until August another eight months whether I use the service or not, when I explained again that 65 miles was a long way to travel each way I was told I would still have to pay no matter what. I dont understand why this company couldnt see a way to break a contract if I could not use those services instead they charged me each month for a service I could not use. I would like to be reimbursed for the Seven months I had to pay without utilization of this plan.Initial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The vet kept my dog for about an hour and a half and provided no services and no updates. The employee ******** was awful and had terrible customer service. Would not recommend to anyone. They dont update me and tried to charge me $90 for no services done.Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This complaint is in regards to Banfields wellness plan. My pet ******** passed away today, I called in to my local Banfield hospital and they give me a phone number to call to cancel my wellness plan. First off when I called the local Banfield hospital they gave me no empathy, offered no condolences, it was an awful call to go through after the loss of my pet. I then call the one 800 number I was given and Im offered and Im sorry from the person on the other line for the loss of my dog. I am then informed that I have to continue to pay for a wellness plan that I am no longer using for the next six months. Not to mention that they will not cancel it. I have to call in again and be reminded of the passing of my dog in January. Banfield does not cover what is needed for our animals and I strongly suggest no one go with this insurance coverage. To make people continue to pay for a plan that is not being used is disgusting.Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 1st my dog ****** was seen due to an ear infection I ended up payong $182.07 and was sent home with ear drops.The dog got progressively worse and I went back on June 11 and I paid $136.61 again the infection was still there and got really bad On July 22 trying to get a fresh pair of eyes I decided to switch facilities and went to the ******************** in ******************, well I got lectured about why my dog wasnt spayed, about her tartar (even though she had a professional cleaning done by Banfield in Feb this same year) does that mean the cleaning was not performed right? Well, long story short the attending vet *************** told me to take her to A&M ********** and prescribed drops and a clening solution, I told her I already had the cleaning solution and she was arrogant and entitled the whole consultation, she made an ear swab and I demanded the results, the gave me a posted with ineligible hand writting, I was charged $163.47 and as today the dog is getting worse and worse with a green substance pouring out of her ears. I have paid $482.15 dollars in a 4 week period just to see y dog getting worse, being mistreated as a pet owner and set away to another pet hospital. is this the type of care Banfield provides when one is paying for a monthly "insurance"? I have requested her medical records over and over via the App and at the begnning the records were sent after I complaint publicly the records are no longer in my profile. I got a phone call from another doctor and my dog will have another consultation on Aug 2nd.I was so desperate of seeing my dog suffer that I called another Vet (out of Banfield) who suggested to switch food to an Hydrolized protein dog food to see if the infection was from an allergic nature. I tried to buy the food and I was told to talk to the vet at Banfield, (in my original Banfield clinic) the vet there told me to go back to the ******************** were she was seen last and I went there, I was denied the serviceInitial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We have been a patient of Banfield's for 3 years. We just recently added another dog to the family and in doing so, we added her to our Banfield account. We have since had to give the dog back to the breeder due to members of our family having allergy issues. We planned on getting another dog within the next month, and bringing her to Banfield as well, but I am having issues getting the current pet's account cancelled that we had to give back.Initial Complaint
07/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Hello, my name is *********************. I have endured severe trauma over the past month due to Banfield's actions. The hospital has deliberately neglected crucial steps and procedures that could have potentially saved my dog's life. My allegations are based on thorough research and documented evidence; I am not making these claims without justification. The disturbing and financially corrupt behavior exhibited by Banfield in their handling of this situation only reinforces my concerns. It is crucial that more people become aware of companies like this that exploit their long-standing reputation to manipulate trust and extract unnecessary payments from their customers. I would have paid any amount to save my dog's life, but instead, her death was a direct result of their negligence. I am determined to pursue this matter until my family and I receive resolution and justice. I will not rest until this company is held accountable for its longstanding abuse and negligence. Before this, my animals have been covered under Banfield's insurance plan for several years. This is extremely heartbreaking and eye opening. The key appointments where the staff is accused of assisting in the decline of my dog are as follows:June 22nd: Initial visit to the hospital.July 8th: Follow-up appointment where a visual examination was performed after reports suggested potential pyometra.July 19th: Final visit before my dog passed away from pyometra, the very condition the doctor had been warned about and advised to take precautions to prevent. All of these appointments were at the ******************* location. I will not ignore this issue and am committed to exposing this corporate malpractice to ensure others are aware of the dangers of engaging with this company. This has gone on far too long according to the extensive research this situation has compelled me to do. The unnecessary neglect is unacceptable. Pets are family. My dog is my life and they took her from me.Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company continues to scam me. Where do I start.. I pay my bill the day its due, yet they still charge late fees. They charged me for one of my plans and then proceeded to tell me my pet wasnt covered AT MY APPOINTMENT CHECKOUT. And I had to pay out of pocket when I was there. They said the only thing I could do was take it up with customer service.. but the vet tech then proceeded to warn me though, they never answer, theyre rarely in office and has yet to experience anyone get their problem solved. I turned off auto renewal on their vet plan, they turn it back on.. Later, After getting mad they finally didnt turn the auto renew back on (saying they dont know why it was turned back on) and my plan expired.. I received an email two weeks after it expired that if I renewed theyd wave my first months cost. Well I really need some kind of coverage for my senior dog so I contacted them about it and they told me that only applied if I had renewed before it expired. How am I suppose to know that if I only got the email AFTER it expired?! Its so very frustrating!! And Ive been ripped off multiple times for late fees, fraudulently renewed my account and now this! Today I tried to chat with their customer service (Im hearing impaired and prefer written communication so everything is understood) the guy simply sent me a number and ended the chat before I could even explain. I paid for 3 animals plans and this is how they treat their customers. Sad..
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Customer Complaints Summary
1,084 total complaints in the last 3 years.
393 complaints closed in the last 12 months.