We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Parts

Element Driven, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 27, 2024, I called **** and outlined everything I wished to order. As some of the items were not listed on the Element Driven store, I would need to order what was, and then he would go in on the back end and add special order items to the invoice. After doing so, an email would be sent to me with a link to add a payment.I placed my initial order of $2684.84 for many items, including several ******** products.**** had stated on the phone that the ******** products had a 2-3 week build time.After the order was placed, he texted he would add the suspension to the order. He also expressed that the RobDeezy items were, ...taking longer than usual to be produced so I can keep you updated on those.I received an updated invoice and made a $686.12 payment for suspension.He messaged me the price he could get the tires for. I agreed to add those to the invoice and made another payment of $1014.98 for tires.**** texted the only outstanding items were the wheels, and he would keep me, ...posted on any product/pricing updating.September 3, I reached out via text to ask if there was an update on the wheels. He replied he would let me know the next day.September 14, **** texted me the price. I gave it the green light, and he sent me an updated invoice. I made a payment of $1015.26 for the wheels.After, he affirmed, Ill coordinate everything and keep you posted.October 23, I texted **** to check in on things and inquire about a timeline. I did not receive a response.October 25, *** Deezy made a post in a *************** ...Due to money owed to me from Element Driven, manufacturing of my products have been on hold for months. **** knows manufacturing is on hold...if you ordered and PAID for one of my products in July or later, I DONT EVEN KNOW ABOUT IT.I texted **** to say if I did not hear from him by end of day Monday, I would be filing a dispute. I did not receive a response.That weekend, the Element Driven store was taken down.

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased cabinets for my ***** Element from **** the owner of Element Driven back on July 7th for 1530$. After months of promising my order was coming and was delayed he went silent as of late September. I checked forums online and Im one of many people who have not gotten there items or money back from ****. He seems to have taken the money and ran.

  • Initial Complaint

    Date:10/24/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    and ED24-4535 ED24-4711 was purchased aug 5, 2024, ed24-4535 was purchased July 5, 2024. The seller is refusing to rely to text or calls reguarding this order. They have only sent a partial order. I am requesting a full refund.

  • Initial Complaint

    Date:07/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part from Element Driven on 5/16/23. The business has not shipped the item to me, and when I requested a refund on July 14, ********************* stated that he would refund my money when he got back into the office. To this date, I have not received neither the part nor the refund.

Element Driven, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.