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Business Profile

Collections Agencies

RTS Financial Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 1, 2023, I received a phone call at 2:08pm from someone stating they were from RTS Financial Group LLC; asking if I wanted to satisfy an invoice. Since I did not receive any prior communication from RTS Financial Group LLC before the phone call, I could not confirm what RTS Financial Group LLC were referring to (FDCPA violation). Literally a few minutes later at 2:12pm, I receive an email from RTS Financial Group LLC. The email contained an unsigned invoice document with my personal information on it, an amount due and big, demanding, red font reading, PLEASE CALL OUR OFFICE WITH PAYMENT IN FULL TO AVOID NEGATIVE CREDIT REPORTING AGAINST YOU. No validation of information sent for the alleged debt; just a negative credit reporting threat. All FDCPA violations. In addition, I did not give RTS Financial Group LLC permission to my personal information or to contact me. More violations. In fact, I immediately sent a cease and desist notice via email to RTS Financial Group LLC.

    Business Response

    Date: 12/05/2023

    Good day.

    See attached documentation provided by the creditor ***** Carpet Company.

    ***************** was contacted RTS Financial Group on behalf of the creditor ***** Carpet Company.

    All phone calls are recorded & monitored for quality assurance, and we ensure all FDCPA regulations are followed.

    After further review, all FDCPA regulations have been followed accordingly.

    ***************** was contacted 1 time by phone and once by email. 

    Our office has further received email communication citing the cease & desist.

    The creditor will be filing small claims against the defendant.

    RTS has and will not contact the defendant moving forward as the creditor is filing suit.

    ***************** will have her opportunity to defend a lawsuit in the court of law.

    *****

    Best Regards,


    ***** *********************
    RTS Financial Group, LLC
    *******************************
    Suite 9-329
    *********, ** 98661
    Main:    *************
    Direct:  *************
    Direct:  *************
    Fax:      *************
    *******************************
    www.*********

    Customer Answer

    Date: 12/07/2023

     
    Complaint: 20963326

    I am rejecting this response because:

    Although RTS Financial Group LLC has ceased communications, the following are facts regarding this complaint.

    Debt collectors must only report accurate information to a credit reporting agency. 
    RTS Financial Group LLC was verbally made aware (on their stated recorded line) there is a disagreement (inaccuracy) for the alleged debt.


    It is the responsibility of all collectors and creditors to furnish accurate and complete information.
    RTS Financial Group LLC knows/should know the document theyve received is false and inaccurate. 


    Debt collectors cannot threaten to take action that cannot legally be taken.
    RTS Financial Group LLC has threatened to report negative (inaccurate) information to my credit report


    A debt collector must only collect on a charge authorized by the original agreement. 
    RTS Financial Group LLC has attempted to collect on a charge not authorized by an original agreement.


    There is no original agreement. Therefore, no debt to collect.


    Debt collectors may be sued for violations. 
    RTS Financial Group LLC is a debt collector.



    Regards,

    *********************

  • Initial Complaint

    Date:06/05/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business submitted a fraudulent claim against me on behalf of Cali Bamboo LLC for a transaction that was already completed. I paid ********************* of RTS Financial Group, LLC in the amount of $1529.13 via a check that was cashed on 05/25/22 for Cali Bamboo LLC. He then sent me a claim on behalf of Cali Bamboo LLC for that exact amount which I have already paid to him which he was supposed to pay to Cali Bamboo LLC.

    Business Response

    Date: 06/30/2022

    Good day,

     

    I responded via email Monday the 27th of June once I received a voicemail from "*****".

     

    I left a voicemail on the resolution voicemail, as I was patched through from ******** just now. 6.30.22 @ 11:45AM (PST

     

    We are RTS Financial Group, LLC based in *********, **. We are a licensed & bonded commercial collection agency.

     

    We are not a factoring company-We have no record of this individual *********************. The documentation he provided is not our address. This has nothing to do with our company. He is more than likely referring to a company called RTS Financial Services in the Midwest which is a very large factoring company.

    I'm respectfully requesting to have this information removed immediately, and confirmation of the same.

     

    I spoke with a representative earlier in the year, that the same situation happened.

     

    Why is this not better vetted on your companies end?

     

    Please confirm this has been removed from our company.

     

    *****

     

    ***** *********************
    RTS Financial Group, LLC
    3021 *************
    Suite 9-329
    *********,** 98661
    Main:   *************
    Direct: *************
    Direct: *************
    Fax:      *************
    *************************
    www.*********

     

    Business Response

    Date: 07/01/2022

    To whom it may concern:

    Complaint Details from *********************
    This business submitted a fraudulent claim against me on behalf of Cali Bamboo LLC for a transaction that was already completed. I paid ********************* of RTS Financial Group, LLC in the amount of $1529.13 via a check that was cashed on 05/25/22 for Cali Bamboo LLC. He then sent me a claim on behalf of Cali Bamboo LLC for that exact amount which I have already paid to him which he was supposed to pay to Cali Bamboo LLC. 

    ****************- If you have something you would like to add to this, ********************* of RTS Financial Group, *********************** (Director of Credit) is cc on this email, including the BBB.


    See attached documentation provided by our client the creditor Cali Bamboo which is cc on this email.

    ********************* of RTS Financial Group, LLC provided the documentation to substantiate the balance owed via email multiple times.

    ********************* called **************** on ************ on 5.25.22.

    **************** staid he spoke with ***** at Cali Bamboo and got things figure out, that he was on the road and to email him the *** payment form per attached to ***********************.

    Phone records indicate that **************** called in at 11:34 am PST on 5.25.22 and provided the checking information to process the balance of $1,529.13.

    Check was deposited into the clients trust account on 5.25.22 as authorized, and since has cleared the account.

    Cali Bamboo was remitted on 6.5.22 the funds.

    **************** has not been contacted since 5.25.22.

    This matter is considered paid in full.

    The complaint against our company makes no sense whatsoever. 

    This is complaint is frivolous, baseless and without merit!

    Im respectfully requesting this be removed from our company on file with the BBB immediately!

    Kindly confirm the same.

    *****


    Best Regards, 
     
     
    ***** *********************

RTS Financial Group LLC is NOT a BBB Accredited Business.

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