Reviews

Review Details

• Review fromJohn Y

  Date: 11/03/2023

  1 star
  They promised me that once I submitted a deposit on a car that is en route then it would essentially belong to me. I paid them 2 deposits totaling $1,000 and they never made good on their promises. I waited weeks on a car that was delivered to their lot that they then claimed was sold to someone else by accident. They then told me another car was built and on its way only to tell me 2 weeks later that it was waiting to be manufactured. Its my experience that they are very dishonest and will say anything to get money from you. I ended up buying a car somewhere else and will never do business with them.

• Review fromSanya S

  Date: 12/08/2022

  1 star
  Don't buy a car from here or take your car here to be fixed. They will come up with non existent issue or break things on your car and say not their problem or their employee didnt do it because it was an after market item they did not install. I took our vehicle here to have the channels cleaned out in the sunroof because it was causing raining/leaking in our vehicle. Oh they did great on that but broke our cord to our aftermarket dash cam for rear window and said not their problem. Which I noticed camera was not on back window when picked up vehicle but I figured it got put somewhere. Well, got home looked and couldnt find it and it was too late to call. Well, I would have called the next day but our son was absolutely sick and ended up in the urgent care/er, than our daughter same thing so last thing in mind was calling them. Now it was about 35 days past(as everyone is finally feeling somewhat normal again) and it snowed and my husband said lets go put camera up low and behold we found it with a broken wire and in basket with our emergency items. That camera was not coming down unless it was ripped down. That camera made a 10 mile washboard gravel road and never fell once and we had duct tape on it to make sure. Also, supposedly they only worked on the upper front half where it was leaking from sunroof but we were told our cam towers were leaking. That is in the engine compartment. So how would they even know that if they didnt touch anything else or look at anything else. It is not even leaking because we took it to another mechanic and they said found absolutely nothing wrong with them.2nd Mechanic asked why they even looked at engine because he saw no oil on the ground or anywhere on engine to indicate to look at cam towers. We asked McCords was it leaking oil when we brought it in? They said NO. Then why would you even look at engine. We were there for water leaking from above us thru the airbags and grab bars and head liner. Nothing for the engine.

• Review fromDavid C

  Date: 11/28/2022

  1 star
  Took my wife's car in for a wheel alignment ******* recommended). When we picked up the car it smelled like oil inside. I brushed it off as the tech leaving the scent in the car from test driving it. The next day I got home and noticed an oil puddle right under the car directly under the motor. I opened the hood and found that the oil cap was missing. My wife drove the car that morning so oil was splashing out onto the engine bay. I immediately called Vancouver Toyota and they scheduled me for the next day to clean the oil from the car and replace the cap, and clean my driveway. When I got there they took the car in and had me wait for a rental, while waiting, the customer service manager came out to tell me that the tech denies taking the cap off and since the car wasn't there for an oil change, they didn't have a reason to open it. They said they needed to look at the shop video to see what was done to the car. I left and waited for their response. **** called a couple days later to tell me that the same thing and that they were not responsible because the tech did not need to remove the cap and that someone was going to look at the video again. **** called back later to tell me sorry that she may have misspoken and that the tech actually did take the car to another area to do a multipoint inspection, but again denied that they left the cap off as the check doesn't require topping off fluids for motor oil. So I'm very disappointed that they left the cap off and did not take responsibility. I now have to clean the car engine and my driveway.

• Review fromColeen M

  Date: 08/17/2022

  5 stars
  I strongly encourage interested "buyers" contact ***************************** @ VANCOUVER TOYOTA because.....consciousness and consideration and positive explanation of "the deal" he empowers.

• Review fromRobert B

  Date: 07/25/2022

  5 stars
  Excellent experience from start to finish. **************** was easy to work with and made my buying experience pleasant. Would recommend.

• Review fromEric U

  Date: 07/24/2022

  5 stars
  This was the best experience Ive had at a dealership in a VERY long time! ****** was so responsive and respectful when communicating and really helped guide me through a complex deal. When I came into the store he made the transaction effortless and was respectful of my time and situation. He made it work and to me, thats putting the customer first. I would recommend this dealership in a heartbeat and especially ******. Thank you!

• Review fromValeriy T

  Date: 06/18/2022

  5 stars
  This was our first car purchase from a dealership. I cant thank **** enough for making our purchase quick and easy! My wife loves her new Rav4 that is so rare to come by right now! **** definitely pulled the right strings in order for us to walk away with our family SUV!

• Review fromLilly K

  Date: 06/16/2022

  5 stars
  I had the pleasure of working with **** to purchase my first car! She was amazing at answering any questions I had and made my first experience buying a car so positive! She was very informative and made sure everything made sense to me. Overall it was a great experience! I was very well pleased with the customer service.