Business ProfileforProline Plumbing & Sewer

Proline was called to service an emergency repair after the ice storm state of emergency. They agreed to come on a saturday between ****pm. At 8 pm, they finally show up and begin working. We tell them we're stepping out to freshen up as we had waited 8 hours for them in a house without water, but we will return. A little later, he ***** the bill is now almost 8k. And since he was so late, banks are closed, so no getting cash out, meaning an extra 3.5 percent to use our CC. The new contract was missing several pieces of information and wasn't even fully filled out. *************** ************, and several facilities managers are telling us this bill is astronomically high. They all have given me nore or less the same price, and proline was thousands of dollars higher. Insurance and everyone else were also VERY concerned about the lack of explanation or price breakdowns for parts/services. A quick ****** search was able to find one part is marked up ****% percent for apparently no reason. I've asked for a more detailed breakdown several times and it has not been provided. They told me the fact that it was late at night contributed to the price, but on another call told me it didn't contribute. Insurance even asked if there were multiple workers in their attempt to understand the high pricing, but it was only one employee for 4 hrs. Insurance agent stated its the worst case of price gouging he had seen in his career. We are not seeking free services, we just wanted to get a better explanation of this bill and work together to establish a more accurate price. I've called 3 times, and they've failed to provide the requested info, let alone any solutions. I informed them that insurance had advised us to take them to court, and that we would pursue the matter via the BBB, the plumbers union, and the media but they still refused to do anything.