Property Management
Premier Property Management IncThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Premier Property Management Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/04/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 9, 2024, after a random "inspection" notice, the agents of the property management company came into the unit that I currently occupy. The agents entered the home in a very unprofessional manner, without any introduction or greeting. The first sentence uttered was, "it smells like weed in here," to which I promptly replied that I do not smoke. Later that day I received a hand delivered note stating that I allegedly engaging in acts or omissions constituting a breach of tenant duties. I appealed these allegations in writing and asked for a thorough investigation.One of the agents returned approx. 12 days later to "inspect" the unit again. This agent told me then that all seems to be normal.Now I am being charged $540 for 10 Day Comply-Smoking which is just as unjust as the allegations in the first place. I always pay my rent on the tenant portal ahead of time only to find out that this charge has not been removed. Instead they are applying $25 each month from the rent towards that "charge".Initial Complaint
Date:04/24/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid ****** for rental applications. They denied us and said they would refund . They have only refunded *****. I have called and left msg and they have not returned my call. They still owe me ***** as they never ran my credit so can't even keep the 5 dollars .Customer Answer
Date: 04/24/2024
I sent a email with the corrected name of the business I meant to file the complaint against . I meant to file against Premier Property Management . Not Personal Property Management.Initial Complaint
Date:09/18/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Premier Property Management and I signed a lease for them being my landlord and I am their tenant. I believe the date of the most current lease was from 2021. The lease stated they had 21 days to provide me with a move out letter and my deposit refund and/or an explanation of charges against the deposit. I received the letter and some vague explanations as to what the charges were against my deposit 32 days after I moved out. They are in breach of the contract and I want them held accountable. The law in ******** says that if the landlord fails to provide the letter and such evidence as to why they are withholding the deposit/charging you more within 30 days, they are liable to refund your ENTIRE deposit. I am challenging most of the charges against me. They wanted to charge me for fixing the garage door which was broken when I moved in. I have picture proof of that. They charged me for removing a black wire hanging in the garage, which was also there when I moved in, I have picture proof of that as well. They wanted to charge me for the last remainder of my water bill with the city. I already called the city and the lady I spoke with said those charges are in my name/on my account and will be deducted from my bank account on auto pay, just like always. So far PPM has not reached back out to me. I wrote them a letter and printed off pictures, sent it in the mail. I also emailed them. Their office is open by appointment only and my lease says I cannot come into the office to speak to them about the move out letter/deposit refund/charges or call them. I have to mail in a letter, so that is what I did. I want them to be held accountable for breaking the lease. That's illegal and unethical. I don't understand how they can be running a business and behaving that way. I felt as though they were just using me to pay for normal wear and tear on the rental house. I lived there for 6 years, it's going to have normal wear and tear.Initial Complaint
Date:03/20/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Premier Property Management sent us a final invoice on June 18, 2021. On this invoice, they assessed us an "unauthorized pet fine" of $500.00. Premier Property Management falsely claimed that we had an unauthorized pet in our rental property, and asserted that said "pet" was responsible for causing carpet stains. The stains were only visible when the carpet was pulled back by the contractor hired by Premier Property Management. The carpet was replaced and other cleaning fees assessed using our entire $1,200.00 deposit, plus $300.00 non-refundable cleaning fees.We never owned, maintained or harbored a pet in the rental property during the entire 4 years we lived there. Our last contact with Premier Property Management was June 23, 2021 (see uploaded documents). We received a phone call and letter from ******************* on February 27, 2023 indicating that we owed $599.74 to Premier Property Management. The total monies allegedly owed reflected the "unauthorized pet fine" plus two years of interest. We responded to ******************* and Premier Property Management by letter, and included a personal check to Premier Property Management for $19.10 - to cover the remaining balance owed minus the "unauthorized pet fine" and accrued interest. We want all collection activity by ******************* to immediately stop prior to reporting to any credit reporting agency, as well as correction to any credit reporting agency report enforced. We are unaware if this has been previously reported to credit reporting agencies. ******************* informed us on February 28, 2023 that we had 30 days to resolve the matter before they reported it as delinquent debt. We also want Premier Property Management to issue us a written apology and admit their dishonesty.We can't owe money for an "unauthorized pet fine" or accrued interest on such fine when we had no pet. This is both fabrication and extortion on the part of Premier Property Management.Business Response
Date: 03/29/2023
Good morning:
There was a dispute here regarding charges assessed against the customer upon move out. Specifically, regarding pet damage that was present at the property, and the customer asserting they had no pet. We provided an initial response to the customer when they emailed us disputing that they had a pet. When the account was finally sent to collections months later, we received another dispute that was forwarded to us by the ****************** We responded to that dispute as well, in writing, and provided photographic documentation of the damages.
The customer maintains that they did not cause the damage nor have a pet, and yet the damage was not present at move-in and demonstrates that it is more likely than not that a pet was present in the property (as pet damage was present at move-out). The customer offered a settlement to the collection agency and that settlement was accepted. As this matter has been resolved and the collection account is now settled, we submit that there is no further discussion needed on this matter.
With any other questions, please let us know.
Thank you,Premier Property Management, ****
Premier Property Management Inc is NOT a BBB Accredited Business.
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