ComplaintsforNorm's Vacuum & Sewing Machine Shop
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I brought in three sewing machines for consignment 10/20/2022 after my wife died. I have tried calling. The phone is now not in service. No new phone is offered and the new address is at 12004 NE 95th St suite 860 in Vancouver, Washington 98682. I would like to contact this business or have them contact me. They have my phone number and pickup the three sewing machines along with three sewing tables that I left, One is of solid oak I made for my wife. I would like to have a date that I can just pick up my machines and tables and be done with it.Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I took my working sewing machine to this shop to be serviced. It is a high end sewing/embroidery machine. The machine was working when I took it to him, these machines need service periodically as they are computers. I took the machine during Christmas and picked it up a few days later, he said it was serviced. I got the machine home and found that it doesn't work at all. I took it back to him and to date he still has the machine and refuses to answer his phones to tell me what the problem is. I reached him twice today and was put on hold and he never came back to the phone, then he stopped answering the phone. I have called about 20 or 30 times today and either the phone is busy, the answering machine comes on or the call doesn't go through.Customer response
04/20/2024
This issue has been resolved and I wish to withdraw my complaint. Not only did they resolve the issue they stepped up 1000% and I would use them again.
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Contact Information
12004 NE 95th St Ste 860
Vancouver, WA 98682-2227
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.