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Business Profile

Telephone System Dealers

Progressive Telephone Systems & Communications Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Progressive Telephone Systems & Communications Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Progressive Telephone Systems & Communications Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PTSC (Progressive Telephone Systems & Communications) installed a wireless internet system and security cameras throughout our church in 2021. At that time they wired a location on the southwest side of the building to have a camera installed at a later date. The amount paid for this project was over $12,000. We requested the additional camera be added to the southwest corner of the church building in 2023. The camera was installed that overlooks our parking lot and we were invoiced $530 2/13/23. Even though the camera was installed, it does not record activity as the other cameras do. It only shows a live feed which is not useful. PTSC was notified about this and asked to add this camera to the software program the other cameras are on. At this time, I told the PTSC office that I would be holding the check for payment until this was done. An employee came out to do this (Lak) and found that he needed additional equipment to set this up. I felt this was an honest attempt to rectify the situation so I gave him the check for payment of the invoice. Since that time, *** has been out several times and has determined that the password to access the program needs to be reset since no one at the church remembers the password and then the last camera could setup and added to the software. It seems like such a simple task to reset a password for us but we cannot get a response. We have called and spoken to *** (office) and Lak, emailed at least three times and notified them that we would be contacting you if resolution does not happen -- it has been nine months. We would just like to have all the cameras working and recording. Thank you for your help in resolving this issue.

    Progressive Telephone Systems & Communications Inc is NOT a BBB Accredited Business.

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