Business ProfileforColumbia River Veterinary Specialists

At 8:28pm on 11/26/2023 I reported to Columbia River Veterinary Specialist (CRVS), per the direction of our Primary Veterinary Provider, to seek emergency care for our Labrador in labor. ******************** provided exam, ultrasound, and x-ray results at 8:48pm. Results: Emergency C-section required to remove three to four puppies because one is blocking the birth canal. Strong heartbeats on all puppies. ******************** received my verbal consent for surgery, states she's calling the surgery team, and told me it could take thirty (30) mins for their arrival. The procedure would take one (1) to two (2) hours. By 9:08pm, consent signed and a payment of $8,029.00 made by me. ***** escorted to surgery around 10:15pm. At 1:58am a surgeon informed me six puppies were in the uterus, none survived. ***** was in recovery. Records indicate *****'s procedure started at 12:34am on 11/27/2023, and took 52 minutes. We did not leave CRVS until 4:30am. On 11/27/2023 I contacted *********************************, ****'s COO. Requested an explanation for the lack of clear and concise communication from the team, and why it took so long for *****'s procedure to be started. ************************ disregarded my questions, and told me this is standard of care. On 11/28/2023 I tried to reach someone above ************************ and requested *****'s records be emailed to me. My attempts to reach someone else were intercepted by ************************. He sent an email stating, "Additional communication around this case is not going to yield any further information and I have instructed my team to cease communication with you". My problem is **** was not forthcoming regarding the timeline for care. They took my money within the first thirty minutes of arrival, but neglected to inform me the procedure would not start for another 3.5 hours. They took away my right to choose between CRVS, or seeking treatment elsewhere, which resulted in the loss of six puppies, then ceasing communication with me when I ask questions and want answers.