We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Lightfoot's Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    07/27/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On June 27th I rented a UHaul at ************** Mini Storage, ***********************************************************************. I paid the charge to rent it at that time. $238.28 The truck was driven on the 28th and arrived in *********** the same day. It was returned to UHaul/Lightfoots Towing, *********************************************************************. The gentleman at Uhaul/Lightfoots Towing and my father walked around the truck inspecting it. No Problem.On July 19th, I was charged $452.10 for damage to the truck. A large scrape on the side. This did not happen during our move. I also think I would have been called about the issue and definitely before they did an unauthorized charge on my debit card, 22 days later? My dad and I went into Lightfoots towing to discuss this. We were told to call Uhaul *************************** I have been trying to get in contact with them and cant get through to an agent that will help me.

    Business response

    09/07/2022

    I have attached my response to this complaint.  Please let me know if there are any issues.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 61

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

PO Box 2606

Walla Walla, WA 99362

(509) 525-1680

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.