Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon purchase of the 2012 ***** traverse I watched the mechanic read the code, turn it off and state "probably just something with the fuel cap" check engine light came back on that same night. Following day I called triple C stating the light was on they insisted on bringing it back to the mechanic which is 40 mins from my house. I got the code read myself which was a P0420 code "catalyst system below threshold". So I didn't bother with my appt as that is a common code. Also The fuel gauge on the vehicle constantly fluctuates so I never know how much gas I actually have indicating a fuel pump issue or sensor issue. The battery light came on this morning 1/29/2025 slowly dropping from 14V to 9V when the stabilitrak light came on stating traction control was off and the vehicle began to slowly lose power on the freeway. I was able to take the hwy99 exit and safely pull over into the parking lot of firestop *** Located at address **********************************. I'm under the impression the alternator has gone as batteries don't typically lose charge whilst being driven unless the alternator is failing to keep charge. We haven't even got our plates yet for the vehicle. It also shakes at low rpm indicating a torque converter issue, front left headlight is also put brake pads are shot in the rear i replaced the front pads on the 1/27/2025. At this point I just want my $2,000 back and to be released of all liability for this vehicle.

  

  Business Response

  Date: 02/06/2025

  The customer needed a vehicle for commercial purposes he called us after he inspected and purchased the vehicle AS IS stating the check engine light came on and even though they purchased the vehicle AS IS we scheduled an appointment with them at our repair shop to try and help.Unfortunately the customers missed multiple appointments with us and drove the vehicle over 2500 miles in 2 weeks. The customers knowingly purchased the vehicle AS IS for commercial purposes, we still tried to help them out of good will. After inspection of the vehicle it needs an alternator and we offered to help with getting a new one installed. He's threatened violence against an employee and missed multiple appointments with the shop. Attached are the we owe, buyers guide and waiver of warranty all signed by the customer. 

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I test drove the car8/16/2024 the mile or 2, there was a water running sound in the dashboard. I asked ***** and she said it was normal and on a short test drive I did not question more as I believed her and never drove a ******* I had to leave the car overnight after purchase for the *** to be installed since it had not had its preinspection where they do that, and ***** said they would "go over" the car when doing the ***. I got back the next day, and the *** was installed but the once over had not and ***** said they would do it when I came back up to address the shimmy in the front end. I got in the car to leave and started it and went to turn down the ac when I noticed the bottom row of buttons on the dashboard did not work which meant several things since several buttons 1. Most Important The Emergency flashers did not work. I had no safety lights 2. I could not turn on and off the ac or the heater I could only adjust the temp up and down with the ** on 3. I could not use the defrost for the windows. ***** was standing beside me in the open car door, and I showed her, I got out of the car and got in it and ***** said "why don't they work? they worked last night when I was in here". I said "I don't know but I don't have emergency lights or ac options. ***** said they would look at it when I brought it back up for the shimmy and the water whooshing and once over. As I got home and a little light came on that I was not familiar with, I googled it and it said temp. I popped the hood and took a video of the coolant reservoir that was below the low level, I called ***** and that's when she said that only the *** was installed and that the once over would be at the 1st shimmy appointment. I added coolant at that point or I am sure the very next time I drove it would have done the same thing it has been doing I brought it back they did not even know I was coming as ***** was not there and told no one so they looked at the this limited my issue. I have more story

  

  Business Response

  Date: 11/15/2024

  I was sorry to hear that you had a issue arise after you purchased the vehicle and have drove it about 3000 miles in one month, I was glad we could assist you with those minor repairs. Car issues are an inconvenience for sure and I feel we have addressed the issues as you mentioned them.
  
  You came to us requesting our in house financing program, we may try to secure you outside financing but we reserve the right to carry the contract in house, which is what we have done.
  
  You are free to use any repair shop you desire, but in order to receive the deep discounts we give to our customers or for us to participate in repairs you have to use our approved shop. Our employees do not deserve to be yelled or cursed at by you, they did nothing wrong to deserve that behavior. If that continues to happen then the conversation will be terminated.
  
  We have stored your vehicle for you and you are currently in default of your contract.
  
  Your vehicle has been driven by several mechanics as well as myself and it performs and functions as it should. We forwarded mediation information to you to help you resolve the situation fairly but you have failed to respond.
  
  Instead of leaving angry fictitious reviews on multiple platforms you could spend that time replying to the mediation that we forwarded to you so we can work together to resolve this situation. Please respond to the mediation request or we will be forced to take further action.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business will not quit contacting my daughter on her cell phone. They have been doing so off and on for 2+ years now and it's interfering with her work. They are harassing her looking for someone named ***** or ******. When she tells them that it is the wrong phone number, they press her to admit that she is someone she is not, acting as if she is lying to them. These calls stopped for some time but now they are calling again. When I called to try and get this resolved I was hung up on by the woman that answered the phone. She kept cutting me off, not letting me speak and when I said "please just hear me out" she hung up on me. She was rude from the moment I called and said "Hi, I'm trying to find out why my daughter keeps getting these calls for your clients" and it went down hill from there. They have "made notes" in the past and now they are saying the same thing. They called her today and when she told them they were harassing her and to stop calling, that she was at work, they told her they would put a note in her account then called her less then 10 minutes later. Her phone is on my account and I tried to explain to them that this needs to quit and I need this resolved. The phone number they are calling is ************

  

  Business Response

  Date: 08/17/2024

  We sincerely apologize for the inconvenience to you and your daughter. Apparently someone used her phone number as their own and there are reasons we are trying to contact this person. I will make sure that the word is passed to STOP CALLING ************. I believe this has already stopped, but if you have any further issues please reach out to me directly, my name is *****, and I am so sorry this happened to you.

  Customer Answer

  Date: 08/17/2024

   
  Complaint: 22011480
  
  I am rejecting this response because: This has been happening off and on for years and when we tell them that we are not the person they are looking for the *** is extremely rude, defensive, and insists we know the person they are trying to reach. They are presenting like a scam-type collection agency and it's not acceptable at all. Apologizing for the wrong number is one thing but the behavior is a whole other story.

  The last time I spoke to anyone there was the day I filled this complaint. They called twice in one day, calling the second time not even an hour after the first one where they were told this was a wrong number. 

  Phone numbers should be verified at the time the contracts are set up and they should IMMEDIATELY take the word of the person answering if they tell you they have the wrong number. Not continue harassing very young women/teenage girls while they are at school/work. 

  I would be more inclined to accept this response if the last interaction wasn't the extremely rude receptionist/csr who answered the phone hanging up on me when I asked to speak to the owner. I was trying to avoid contacting the BBB but with no mention of the repeated behavior towards my young daughter that was so extreme in nature and the lack of accountability on that part, I cannot accept this response. 

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 09/15/2024

  I am sorry, we apologized, and we fixed the problem or end I believe. Did I miss something? Please let me know. 

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22011480
  
  I am rejecting this response because: as I stated before, this was an ongoing issue for years with no resolution and they refuse to acknowledge their bully behavior and the fact that I was hung up on when trying to get this resolved. They apologized for having the wrong number for years but not for the way we were treated, called liars and harassed by the company because they don't verify phone numbers when setting up accounts. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************************************************************ This place is a total SCAM! I had gotten a vehicle that I signed after all taxes and interests fees for around $9,200 and found the paperwork they sent me home with stated I owe over $13,000 for it. So they added $4,000+ to the price when I never signed agreeing to that price at all. And this vehicle has quite a list of problems attached to it that was never mentioned and I was lied to about the vehicles details. It also has 57 carfax reports attached to it that was lied about and after talking with the financial advisor I was told to take it to their shop to get a list of its problems to get fixed of no charge to me but they tried saying it has no prs. It's all family owed though so of course getting a biased answer on its issues and now can't reach the financial advisor and I came to learn NO vehicle inspection company will ever inspect a vehicle from triple c because they are such cons. I HIGHLY recommend NEVER going to this dealership! PLZ save yourself the trouble and money! Has old worn tires, bad strut, transmission fluid leak, oil leak, steering column is lose, speakers don't work, window don't work, weather stripping is screwed, oil is gunned up and chunky, lied about gas mileage and fuel type, lied about monthly payments and total end price, lied about everything! This place absolutely needs SHUT DOWN! It's missing parts and has no owner manual at all! And they took the new brakes off and changed them after the test drive so when I left I immediately knew the difference and when I mentioned it had problems to ***** he was so mad and defensive and it's because he was caught selling me a lemon! Super shady scamming dealership and hope and pray NO ONE ever goes here again!

  

  Business Response

  Date: 12/14/2023

     Our contracts are all very straight forward and we only use forms that comply with all State and Federal Laws. You do not owe $13.000. You are talking about the truth in lending boxes that require a disclosure adding your total of payments, plus down payment / trade if any it is designed as a complete disclosure. There will not be any refund given. You had some concerns not to long after the purchase we had you come in and we showed you everything including the vehicle on a lift to look underneath, we also in front of your eyes laser measured the tire tread depth, and brake thicknesses because you claimed the tires and brakes were worn out. apparently they werent because now you claim we switched the new brakes for used ones. WOW. You missed the appointment we cleared for you at our shop on 12-11-23, to have the vehicle looked at once again, we would be happy to look at it for you. No matter who you buy a vehicle from, mechanic shops will inspect a vehicle in the hope of a sale so that comment by you is also untrue. We did not lie about gas or gas mileage as you know, also these are things very easily looked up with a smart phone, that's how we do it. The vehicle had no major mechanical / safety issues. We are not shady, we have been in business for about fifteen years serving the community and supporting the local non profit community including drug rehab facilities. We have helped people through out the North West secure vehicle financing when no one else would help them for whatever the reason. We helped you to help yourself so you could drive from ********* **. to ********* **. to go to work. Please maintain the vehicle so you can continue to use it. This is how you get to and from work. You signed a straight forward, legal, and binding contract to do so. If you need to see us for maintenance please don't hesitate as we are here to help reasonable people. If you want we could look at possible trade in, but please be aware the money you have paid went mostly to TAX, TITLE, LICENSE. Let me know if I can help.

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 21003193
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  This is a lie. The mechanic told me about these issues it had and when prompted to go back to get a list of the issues documented so said issues could be repaired of no cost to me the mechanic then changed his statement and said there was nothing wrong with it without looking at it again and the 1st time he looked at it was just quickly glancing at it. He also mentioned you were all family and wasn't going to "screw" over his family! And have the paperwork showing an end price of over $13,000 for it and the paper I signed in the office said after all fees and interests included the end price would be just over $9,200 with a monthly payment of $300 but I have been charged over $400 a month! Furthermore, inspection companies refuse to ever inspect any of your vehicles EVER because you guys are always selling bad/lemon cars. Your reviews speak for themselves and are full of these same issues I'm having with you. 

  

  Business Response

  Date: 01/04/2024

  Trenton,

         I promise that we did not lie to you. You are taking all kinds of statements and twisting them up. So we will kindly ask that you supply paperwork or evidence that shows the claim we changed the price and that you weren't aware, supply paperwork that shows your payment was $300 month and not ****** as the contract shows. We have your original signature on the Carfax so what did we lie about? Please supply information on any repair facility that refused to inspect our vehicles. Like I stated its easy to make false claims and you know yours are not true. You missed appointments to have the vehicle looked at by our shop. We have thousands of satisfied customers and a few that are unreal. I wish you the best.

• Initial Complaint

  Date:11/04/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought a car from them for $6995 at the beginning of October, I was guaranteed a in-house financing for my entire loan, their slogan is by here pay here, I was approved for in-house financing, I get numerous phone calls that this dealership is applying for credit without my consent, and I get another phone call from them saying they sold my loan to a company called reliable credit I told them I did not want that this was never mentioned to me before until today when I get a phone call saying they have already sold my loan. I want this corrected, I have tried speaking with them and I have gotten nowhere. When I bought the car as I stated in the beginning I was told my entire in-house financing was going to only be paid through this dealership until the car is paid off

  

  Business Response

  Date: 11/08/2022

  We apologize for any confusion. We are a local family owned and ran business. We were only trying to make your credit better faster. It is part of what we do in our in-house financing service. The contracts you signed on the day of the purchase allow us to transfer your contract. It is apart of our signing process to make that very clear. We have helped many people that had to do in-house financing be able to do bank financing with our process. But again, no worries. If you wish to not accelerate the improvement of your credit, we can keep you in-house. If you have further concerns please reach out to ***** at ************

  Best regards, Triple C Auto LLC. 

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to keep the resolution as keeping it as in-house financing 
  
  Sincerely,
  
  ***********************