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Business Profile

Dentist

Gundersen Dental PLLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a patient of this office since it was owned by the late ****************. I continued to go to Dr. ********************** ********* after **************** passed away. ********************** suggested I get veneers for my front teeth, as the enamel was worn and they were chipped/cracked. No other options were given to me and I proceeded with the recommendation. They were billed as cosmetic (and cost me $2000) despite all the issues with my front teeth. Since they were installed, I had nothing but difficulty with them. It was hard to bite into anything and incredibly painful. Never been scared of the dentist in my life but the thought of someone working on my teeth after the installment scared me away from the dentist for years. One of my veneers came off on a weekend and was quite painful and I sought to have it put back on after hours, to which he obliged. It came off again sometime later again on the weekend and I met him at the office again to have it put back on. I finally chose a different dentist because of how I had been treated when it came off the second time. My new dentist recommended crowns as a more permanent option, I had no idea this was an option or I would have done that instead. In total, the SAME tooth has come off six times. I decided to give ********************** ONE more chance to fix the tooth and he actually tried blaming me saying I crunch and grind my teeth and refused to reinstall the veneer - which the remaining tooth is very painful when not covered with the veneer, until FIVE days later. Mind you, my new dentist has made no mention of any crunching or grinding and the NEW crowns will cost me the same as the veneers.

    Business Response

    Date: 04/24/2023

    Please see attached response.  Thank you.

Gundersen Dental PLLC is NOT a BBB Accredited Business.

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