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Business Profile

Plant Nursery

Plants4home, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 10 annuals/perennials from Plants4home for a total of $123.90 + $20.95 shipping, total of $144.85 on April 19, 2023. (Order number ******). It is now May 9, 2023 and I have heard nothing from them besides the fact that they received my payment. On May 8, 2023, I sent a email asking for shipping date estimate and received no response. This evening , May 9, I tried to call a customer service number - ************ and got a generic answering machine message. I then did a ****** search and found that this company received an F rating on the BBB and also read many reviews with the same issues that I had in not receiving plants that were paid for. To resolve the issue with this company, I would like a full refund.

    Business Response

    Date: 05/24/2023

    Complaint was resolved through direct communication with customer.  

    Customer Answer

    Date: 05/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 houseplants online from this company on January 16. It is now March 11 and I haven't been able to contact them to find out the status of my order. I have asked for a refund and haven't received any communication.I paid $58.61 for the plants ($15.95 of that total was shipping fees). My order number is ******.

    Business Response

    Date: 03/29/2023

    Resolving the complaint though direct communication with the customer.

    Customer Answer

    Date: 04/06/2023

    Sorry I missed the window to respond to this, I am satisfied with the response from this company for complaint #******** 

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a varigated Dogwood from this company last June. I was charged $39.99 on my credit card on June 18, 2022.I never received the plant. I contacted the company via email 3 times between October and November and have not received a response from them.I no longer have the order number but I have the credit card statement and 2 of the emails I sent, one in October and one in November.I have also called them and left a few messages but again, there is no response.

    Business Response

    Date: 03/11/2023

    Resolving complaint though direct communication with the customer.  

    Customer Answer

    Date: 03/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/15/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Purple Climatis plant on July 3rd 2022. From Plants for home. They took my payment out of my checking acct same day.Than I never rcvd plant. I tried contacting them.3 times and got an automated return message from Zen desk. Whatever that is. I never rcvd anything. I had ordered this for a friend. And I ended up having to order from someone someone else.and now I am out double the money. At this point Now I want a full refund. You just don't do business this way. I am very disappointed.Plants4home will never get my business again.

    Business Response

    Date: 03/23/2025

    This matter was resolved directly with the customer in 2022 with a full refund issued. We regret that our BBB record was not updated at the time. Since then, weve improved our order fulfillment and communication systems to ensure a better experience for all customers moving forward.

    Customer Answer

    Date: 03/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:07/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PLACED AN ORDER WITH SELLER ON THE AGREEMENT THAT IT WOULD BE SHIPPED WITHIN THE FOLLOWING WEEK.NOTHING WITHIN A WEEK.TRYED BY EMAIL TO CONTACT SELLER,NO RESPONSE.WANT ITEMS AS PROMISED.

    Business Response

    Date: 03/23/2025

    This is a duplicate of a previously filed complaint regarding the same order. The matter was resolved directly with the customer, and the order was shipped and successfully delivered. Weve since strengthened our fulfillment and communication systems to better serve our growing customer base.

  • Initial Complaint

    Date:07/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered items,was told would ship within the next week,still waiting and no reply from seller by email.WANT ITEMS NOW AS PROMISED!

    Business Response

    Date: 03/23/2025

    This matter was addressed at the time, and the order was shipped and successfully delivered. We recognize that communication delays caused frustration, and weve since strengthened our fulfillment and customer service systems to better serve our growing customer base.

  • Initial Complaint

    Date:07/29/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase was made a month ago for over $2000 of plants. First, we did not receive a confirmation of our order despite being charged. Customer support is only available via text message, where they did confirm the order and give us an order number. At first they were responsive and updated us that it should ship any day, and then a tracking number would be provided. Now, I cannot get a response from customer service, and we still have no plants. I will be disputing the charge with my credit card to receive a refund.

    Customer Answer

    Date: 08/11/2022

    Good afternoon, I would like to remove my complaint as it has been resolved by the company. The complaint ID is Complaint ID: ********. Please let me know what additional steps I need to take. Thank you!

  • Initial Complaint

    Date:07/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order invoice #****** for $180.03 on March 19, 2022. I have been chasing the order up since then. At one point I received a shipment confirmation in response, but the shipment was never collected from the vendor. I now get no response, whatsoever. Telephone calls, texts, emails.I attach theorizer as well as the bank statement.

    Business Response

    Date: 03/23/2025

    This order was fully refunded. Since then, **** invested in improving both fulfillment and customer support systems to better meet the needs of our growing customer base

  • Initial Complaint

    Date:07/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So, I placed 2 orders in June from this company, I haven't heard back from them since June 11th. So I kept sending emails to ask when is my order going to be shipped. They have not responded to my emails. So all I ask is a refund or a update on my order.

    Customer Answer

    Date: 07/26/2022

    When I made the first complaint a few days ago about this issue with 2 of my orders at Plants4home. They only shipped out one of my orders that I place (which was ******). Now I'm still waiting to hear back from them about the order ******. Thank you for your assistance.

    Customer Answer

    Date: 07/27/2022

    Update: i just received my order for everything. Apparently it was in the same package. Thank you for the help 

  • Initial Complaint

    Date:06/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 plants false indigo from them and they have charged my credit card, the plants have not arrived. I asked them to cancel my order and there is no response from them. There has been no credit issued and no plants. Its been about a month now with no communication from them at all. I want my money back. Has not resolved the problem, when I ordered it was only two weeks for order. I ordered on May 23 2020 and the **** was paid by credit card $81.98. ***** is the only thing they keep responding to and staff is being reviewed and no response to phone call left message. 2 false indigo never received. I got there web page from amazon,

    Business Response

    Date: 03/23/2025

    This matter was fully resolved with a refund issued to the customer at the time. Weve since refined our order processing and communication systems to ensure a smoother experience for all customers moving forward.

Plants4home, LLC is NOT a BBB Accredited Business.

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