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Find a Location

Moment Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Moment Inc

      15540 Woodinville Redmond Rd NE Ste A800 Woodinville, WA 98072

    Business ProfileforMoment Inc

    Wholesale Electronic Supplies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    15540 Woodinville Redmond Rd NE Ste A800, Woodinville, WA 98072
    BBB File Opened:
    8/25/2015
    Years in Business:
    10
    Business Started:
    10/21/2013
    Business Incorporated:
    2/5/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Lensco Inc
    Business Management
    • Mr. Marc Barros, Member
    Contact Information

    Principal

    • Mr. Marc Barros, Member

    Customer Contact

    • Mr. Marc Barros, Member

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/08/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    On Sunday, May 19th, I ordered mobile lens gear from Moment. They offered normal shipping or expedited shipping (which was advertised as two business days and cost extra). I was ordering the gear expressly and only for my upcoming trip to *****, for which I was departing May 24th, so I paid extra for two business days shipping (and placed the order in reliance on the promised shipping time).Moment never told me there was going to be a delay, but shipped me in time only the mobile lens accessories and not the actual lens. The accessories are useless without the lens. I was left to depart my trip to ***** without the requisite gear.Upon return, Moment only offered a partial refund, and refused to pay for the gear to be returned for a refund. I provided them with multiple opportunities to make this right, and they have thus far refused to take full ownership for their error.I am filing this BBB complaint in one last effort to allow them to correct their mistake before I take further action, including but not limited to disputing the charge through my credit card company.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Art G

    1 star

    09/08/2023

    I purchased Moment M-series lenses for my iPhone 14 Pro **** To purchase the lenses I had to click on which phone platform I would use. They knew the lenses for iPhone 14 Pro *** and sold me several lenses over a few months. When I started to test the lenses on my iPhone, I noticed the images were unsharp. I've been a photographer since **** and have a lot of experience.I emailed Moment about the lack of sharpness and one of their high level Gear Guides wrote back to me on May 8, 2023 the following: "The focusing issue started happening with the iPhone 13 Pro series. We strive to deliver the best possible image quality with our lenses, and we are constantly working to refine our formulas and address any shortcomings. We're definitely planning to come out with some new gear ;) but please keep this info secret!"So ***************************** (who is a Pro Gear Guide | IG - @dronemob.ro) knew about the issue with sharpness and Moment knowingly has been selling lenses to iPhone 14 users delivering subpar images, making them create a new T-series lens system optimized to work on the upgraded iPhone 14 Pro camera hardware.I asked them about trading in my lenses and they have a trade in program that would give me $0, $25 or up to $50 for each lens sent to them to trade in. The new series cost about 1/3 more than the previous series so I might save only a few dollars trading in my handful of lenses. They offer a 2 year warranty but won't help me out. I wonder how many other iPhone users they sold lenses to that are also stuck with poor lenses.

    Local BBB

    BBB Great West + Pacific

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