Reviews

Review Details

• Review fromJesse D

  Date: 10/27/2022

  1 star
  I had a A/C unit go out during the summer and our home warranty provider novated the repair work to thermex - this is worth mentioning since I didn't have the choice to work with anyone else.The inital consultation to diagnose the issue was easy and pleasant, thermex communicated well, in my assessment, with the warranty provider, and the magnitude of the fix meant that the home warranty provided was providing the parts. Since Thermex had to wait for the parts they can't be responsible for the 4 week wait to receive the components.After they received the components I had to speak to them on multiple occasions before they located the components in their facility, and they then scheduled me 2 weeks out... I would have preferred they schedule in advance given they were aware of the parts coming in in advance. 2 weeks passed and they never showed up on the date scheduled, and then showed up randomly the following morning without notice or confirmation.There were 2 workers, one smoked all morning around the house. They demanded payment on the spot, which felt like strange practice, especially given the price of the service. I asked if they'd invoice me and they said they'd power down the system if i didn't cut a check right then. The invoice included an amount for a component they didn't use and I had to ring their office before they would amend it for the reduced amount. They cashed the check almost 2 weeks late and ******** the account as a result, my bank waived the fee but Thermex wouldn't waive theirs despite their omission. At that point I paid the extra just to be done with the process.Months later as part of a furnace checkup by another company, I noted water dripping from behind the siding, and the tech found that they had terminated the a/c condensate line in the wall...All in all the experience wasn't all that satisfactory, and I paid for it more than once over with my time and the costs involved to diagnose and fix the errors.