Complaints

This profile includes complaints for Harvest Auto's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Harvest Auto

  1600 E Yakima Ave Yakima, WA 98901-2130

• 

  Harvest Auto

  1700 E Yakima Ave Yakima, WA 98901-2140

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2,2022 I took my car in with intermittently not starting, The shop had the car until June 30th. They called me in to pick it up saying it was fixed and charged me $1,872.01. After having the car for approx. 2 weeks, but not driving it, I went to use the car but it wouldnt start. Sent the car back to the shop where it hades been till this day, over 7 months. So now theyve got the money and the car and I have no transportation. Went to the shop to retrieve some items from the trunk on Feb. 1st and the battery was completely dead , couldnt even use the fob. The 10 month old battery was completely deadfrom having sat for 7 months. SO #******.Service Managers name is: *************************. Phone # is: ************.General Managers name is: ******************* Phone # is: ************

  Business Response

  Date: 02/07/2023

  In June we found spark plug # 6 with high resistance and others fouled due to oil build up.  We quoted and replaced the spark plugs.  This eliminated that failure as a source of the starting problem.  We also found the fuel injector #6 had high resistance, it was also replaced.  The vehicle continued to fail. ************** corresponded with the ************** engineers and they advised replacing the Electronic Control Module.  We then tested the vehicle multiple times without failure and returned it to the customer.  When they brought the vehicle back to us in July after a failure we found the cam sensor was damaged and we replaced it.  Since then we have not been able to find a failure on the vehicle.  We have had a couple of failed starts but all components check out good.  We have had conversations with the customer that this could be an electrical problem and we would required hourly diagnostic time to track it down.  He has expressed to our Service Manager and our General Manager that he does not want to invest that money in a 20 year old car.  We have not charged him for the cam sensor repair.  We have been attempting to diagnose the vehicle when our technicians have spare time at no expense to the customer.  If he would like to pick up his vehicle, it has not failed on us and we have not been able to duplicate the problem.  We have not charged him for any of these attempts or repairs.  He has expressed to us that he does not want to pick up the vehicle until we can find the failure.  We would be happy to release the vehicle to him with no bill as it seems to be operating correctly.  Or as we have explained to him if he would like to pay diagnostic time we will have someone focused on it starting immediately until they find a failure.  This would be billed hourly.

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18972557
  
  I am rejecting this response because:
  
  ********************** Chant

  The car was brought to Harvest Auto to repair the intermittent start problem and that is what We (I) was charged for. I am 71 years old with health problems and need my car for appointments. Im requesting a full refund and will have the car towed to another shop at my expense.

   

  Sincerely,

  **************

  Business Response

  Date: 02/15/2023

  We contacted the customer to pick up their vehicle last week.  The vehicle starts fine.  We have tested it multiple times and it has started every time.  A ******* Motors engineer directed us towards the Air Conditioning compressor.  This turned out to be a problem that was causing the no start.  There is no reason to have the vehicle towed out.  It starts properly and can be driven out.  This vehicle still has multiple issues that need to be addresssed, including an issue with the air conditioning compressor, but the starting problem has been remedied.  The customer has not been charged for the latest repairs and diagnostics.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we brought our ***** aveo in because the key was stuck in the ignition they told us it would be ****** to diagnose it we said fine we went home and got a call from them saying we need a new ignition switch i said ok i will come pick my car up thank you but then a man named ***** that works their said that although you drove the car down here you will need it towed off because when we were diagnosing the problem we broke a gear in your ignition switch and you can no longer start the car, so he said your option is call a tow truck or pay us ****** to fix the switch I thought that was very unfair being how they broke it in the first place so i asked do you have a loaner car i can use they said no we dont and it will take us 12 days to get the part we need , well we had to go over ****** head because he was treating us very poorly and his boss said that they will have the part overnighted to them so they can fix it so here we are it has been a week and we just went to pick up our car and they had it already started for us ready to go, we come home turn off the car and the car will not turn back on they had completely killed our battery while it was their , so we called them and ***** once again said he will not help us and admitted they had to jump start our car and didnt tell us anything just let us drive off so yes we have our car back and still cannot drive it, harvest ***** has the worst customer service i have ever came across, this place is absolutely horrible i never thought in my life that bringing my car in to be diagnosed would end in me having to seek legal representation , This place needs management who will help their customers not hurt them like this ***** character has done we will not be back however we will see them in court .

  Business Response

  Date: 12/19/2022

  When the vehicle was brought to us the key was stuck in the ignition.  Upon diagnosis we determined that the most likely cause was the ignition lock cylinder was damaged and causing the issue.  To complete the diagnosis and to rule out other potential causes ************** removed the lock cylinder.  As the lock cylinder was being removed several pieces fell out from the housing.  The lock cylinder had been damaged and was broken apart inside the housing.  We called the customer and explained our findings, recommendation and price.  When we called they accused us of breaking the piece they had brought to us due to failure.  At this point the lock cylinder was no longer functional nor could it be placed back into the housing.  We explained that we would need to order a new part.  In addition to the broken lock cylinder ************** also recommended a new battery based on testing and failure.  As well as a headlamp, coolant leak diagnosis, oil leak diagnosis, and TPMS light diagnosis based on a visual inspection.  Brake fluid service, transmission fluid service, and spark plugs due to miles.  They received copies of these recommendations when they picked up their car.  We have already discounted the repair to help the customer.  After taking the vehicle home the customer called and complained about the battery.  Our service advisor reminded them that we had recommended a battery.  Their response was that we broke their battery.  We did not break their battery nor did we break their ignition lock cylinder that they brought us not functioning.  At no time have we refused to help them, however we have not agreed to do repairs for free or to accept blame for pre existing issues.  We are willing to replace their battery at a discount to help them, however the battery did not fail due to our service and we are not taking responsibility for it.

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18602215
  
  I am rejecting this response because: as stated in my report they refuse to take responsibility for their actions and their response to my complaint clearly shows that , this company treats customers terribly inhumane , telling us although we drove the car in we would need to have it towed out how this is all our fault that they broke the ignition to the point that we couldn't even start our car again to drive it home , we asked you to diagnose it not make it undrivable this is plain and simple we drove it into their shop and couldn't drive it back home after they were finished with it clear cut conclusion that they made the problem worse and treated us inhumane on top of it telling us no we don't have a loner car for you this was our only car mid winter and had to take a cab to and from work and to the store for a week the supervisor ***** wouldn't even put a rush on the part to fix it even knowing the type of situation they put us in by completely making our only car undrivable and never did they tell us that they killed our battery it wasn't until we got home we realized that the battery was dead and running completely off the alternator so we called them and they said oh yeah we had to jump it so you could take it home , Really why my battery was good it is obvious they left it in the on position the week it was in there .   this company has poor management they do not take care of their customers  what happened with us clearly shows this is not a good place to take your car for any kind of work they treat people horribly and take no responsibility for their wrong doings .
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/12/2023

  I have attached copies of the Multipoint Vehicle Inspection and the **************************** copy.  Both were given to the customer when they picked up the vehicle and both show that the car needs a battery.  We also advised the customer prior to completion of the repair that it needed a battery and several other services, all of which they declined.  To say they did not know there was a problem with their battery is simply untrue.  As you can see on the Multi Point Vehicle Inspection it is dated 12/9, we identified the battery failure the same day we diagnosed the key lock cylinder malfunction. 

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lets start with how shady this business is, I inquired about this Jeep weeks before taking delivery but was told it needed a abs module and would have to wait til it was finished. When finally making the 4 hr drive to pick the Jeep up that was suppose to be complete we had to wait 45min because the Jeep was not ready. When it finally did come out it was nothing like advertised. Had large exhaust leak/tick that later was found to be a lifter tick along with exhaust manifold leak. Was told by ******* that they are not responsible for the light bar and backup lights not working which come to find out was due to melted wiring and harness that was extremely dangerous. And was told they would pay for the windshield to be done since it was cracked. Ive bought from smaller car lots before and have always had issues so thought that going to a large dealership and paying more would get us a better quality Jeep all around. Upon bringing it home we found pre trip that the brakes were grinding and that when the Jeep was cold would have a loud lifter tick that now has progressively gotten worse. I contacted ******* asking what we can do to make this right because within 24hrs of delivery we find out it needs 6k worth a work he later said he would get back to me. In that time we find the oil filter in the glove box and inspected to see if it or the oil had been replaced but it had not. We found the dealerships safety inspection sheet in the glove box stating the oil change had been done, safety and brakes completed, all in which were done incorrectly. Oil was not changed, brakes done incorrectly , and clearly the exhaust and lifter tick which any mechanic would know but marked that exhaust was good and no engine issues on the safety. We finally got in contact with ***** the service manager who was helpful until we found out that ******* instead of writing that I would repair exhaust leak myself per the we owe wrote that I was responsible for the tick. I told ***** that clearly the 45min of us waiting for the Jeep was to disguise the lifter noise by warming up the jeep to a temperature that the jeep would not make the noise. ***** said he would talk to the gm and get back to me, he later said the best thing he could do is have us drive 4 hrs and have it reinspected to see if they missed anything. Its clear that they did miss things and were covering up all the Jeeps flaws upon ** buying it, they clearly wanted to make a sale and knew we would take it home given how far we drove if they could make the sounds not noticeable. I will not drive 4 hrs without a guarantee of making this transaction a good one. Skip forward 3 days the Jeep is now stalling at lights and continues to get worse. I advised ***** that if they could not make this right that I would make sure no one goes through what I have. I would not recommend buying a vehicle from them and steer clear of *******. This is the worse purchase/ experience Ive ever encountered. I posted pictures below and attempted to post a video of the lifter noise but can not. I hate posting bad reviews but poor businesses need to be held accountable and have a light shined on them.

  Business Response

  Date: 12/08/2022

  ***** purchased an as-is vehicle with ******* miles. This was made clear both before and during his purchase. We asked him to leave the vehicle with us so we could diagnosis the tick. He told us that he knew what the problem was and that he wanted to take it as is and he would fix it himself. He asked for monetary compensation and we agreed.  He signed a WE OWE, stating this, but claims he did not remember that.  After driving the vehicle home, he stated there was more wrong with the vehicle and he asked us to send him money which we did not agree to. We have offered him to bring the vehicle back so we can see if we can help but he has refused. He has had the vehicle for multiple weeks and according to him has worked on it himself.  We do not know what he has done correctly or incorrectly to the vehicle.  He previously stated he had worked on the brakes and last week stated that a brake caliper fell off, blaming us for this.  Our offer still stands for him to bring it in for us to look at and see if we can help.  

  Customer Answer

  Date: 12/10/2022

   
  Complaint: 18466241
  I am rejecting this response because:as shown in the picture the caliper bolts are missing and caliper had fell off into wheel. As pictured is a invoice showing that harvest auto replace these components prior to ** purchasing the Jeep. This could have caused an accident/death by harvest autos negligence to torque caliper bolts when performing the repair. We have contacted **************, with response to contact *** the gm. We have called, texted and contacted dealership to try to get a response from *** but to this date have yet to get a response. Im disgusted coming from the automotive field that a vehicle would leave in this condition and passed a safety inspection ( safety inspection picture shown). The dealership knows of the failures as the dealership warmed the Jeep up before purchase to hide a known valve train noise that was found the following morning and confirmed as failed lifers. The exhaust manifold as stated has been repaired and makes this valve train noise obvious that the dealership missed this failure. This repair leads to engine failure and should not have been sold to a consumer knowing so. The vehicle at this point is not in any means to make a 4 hr trip due to constant safety concerns neglected to be found in the dealerships safety inspection. As a consumer we are frustrated in the failure of the dealerships workmanship/inspection of there vehicles. The brake failure has been repaired and tow bill paid due to it being my daily driver to work.
  
  
  

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint of the ****** Harvest Auto Sales 09/06/2022 I was given a offer on my trade in. 09/07/22 I had an appt I took time off work and drove 30miles to find out they sold the car.09/08/22 the exact same issue happened again with a ****** Rogue it could been an easy phone call to let me know it was no longer there. 09/09/2022 attempted again with another ****** Rogue similar to the first one had more miles. 09/09/22 was my Birthday I signed for the ****** Rogue and put $500 as a down payment but there was a few issues that needed to be taken care of ******* the salesman was well aware of and said it'd be taken care of. I had to constantly call numerous times to check status to then find out the *********** Harvest had sold me was a Faulty Vehicle and needed a new transmission. I did purchase a warranty on the vehicle but it should have been checked thoroughly before being sold!. I asked ******* several times if anything was wrong with the car he stated no and sold it to me anyways. I shouldn't have to use my warranty for a new transmission when not having the car for les than 24 hours. "They have had the vehicle since I purchased it". It was not safe to place my children in the vehicle. I also spoke to the General Manager of Harvest told him the situation, that no one was getting back to me with answers or any kind of solution, The rogue was priced higher then the ***** Blue Book Value if it needed serious mechanical work done Transmission is a major problem. He personal set up another appointment for me to come in and get a different car on 10/04/2022 10:30am and said he would buy the Rogue back at a higher price so it would help me. They had a ***** Malibu pulled up for me to test drive when i got there but I noticed a few things that it looks like it may have been wrecked. Haven't heard anything back from them since all I'm getting from Harvest ***** is Empty promises and selling me a Faulty Vehicle.